System
Q: Which web browsers are supported?
A: We support MS Internet Explorer 6, MS Internet Explorer 7 and Firefox 2/3 (on all platforms).
Q: What Operating Systems are supported?
A: The server should be installed on Windows Vista, Windows Server 2003 or 2008, running the IIS web server. Windows XP could be used for test installations as the XP web server supports only a limited number of concurrent connections.
Q: What technology is your product built on?
A: The product is built on the Microsoft .NET framework 2.0, with some ASP and COM components.
Q: Do you provide the source code for customization?
A: We provide the source code for XSL layout templates and a procedure to ensure that customized templates are retained when updates are installed. We also offer proivde numerous integration points for external applications, data sources and web content.
We do not provide the application source code to our customers, but we can negotiate to place it in escrow.
Q: Can I install the product in a Hosted Environment?
A: You should check with your hosting service to determine if they will support installation of custom components, applications and windows services. In most cases, this is only supported when you purchase a dedicated server level hosting plan.
Q: Which databases are supported?
Q: What are the minimum System Requirements?
A: The basic recommended system configuration is:
Windows Server 2003 or 2008
running on server hardware (from any vendor such as Dell, HP, etc)
2 GHz processor
2 GB RAM
40 GB hard drive space
SQL Server 2005
You should consult with adenin TECHNOLOGIES Sales or Support staff to determine the optimum hardware configuration for your requirements (e.g. number of users, high availability configuration).
Licensing
Q: Can the Evaluation Version be upgraded to a Full Version?
A:
Yes, after we receive payment for your Full license, you will receive a confirmation email containing instructions on how to obtain an upgraded license.
All settings, documents, data, etc will be retained during the upgrade process.
A:
Please contact your Sales representative or consultant. adenin TECHNOLOGIES is happy to extend you evaluation license to ensure a successful proof-of-concept phase prior to purchase.
Q: What is the difference between a Full Use license and a Read Only User?
A: Some licensing categories distinguish between a Full Use and a Read Only user.
The majority of your employees will be Read Only users, who mainly consume information on the intranet, rather than creating it.
Full Use licenses are required for each user who will act as an Administrator, Content Editor/Manager, Workflow Designer, Application Builder or Workflow Participant.
Q: Can I add additional users to an existing license?
A: Yes, you may purchase additional users for an existing license.
The cost of the upgrade will depend on what license category you are currently running, how many and what type of new user you wish to add and if you will move to a new license category. But in general, you pay only the difference between the new license and the purchase price of your original license.
Q: How do I purchase IntelliEnterprise and obtain my permanent license?
A: Please submit a Purchase Order to
sales@adenin.com and/or call 1-800-975-6096.
Please call us if you do not already have a quote and require one to initiate your Purchase Order.
If you do not require a quote, our online
Pricing Calculator will give you the valid current price.
A: Your evaluation license includes 20 users for 30 days. All software functionality is included.
Q: Does my license include upgrades to future versions of IntelliEnterprise?
A: By maintaining a current Support & Update Subscription, you will always have access to the most current major and minor updates. It is the Support & Upgrade Subscription status, rather than the license, which determines what version you are authorized to use.
Future changes to the license, such as adding users or changing to a new license category, will affect only the original license and will not change your version status.