Easily integrate your Freshdesk data into SharePoint Search with our integration

Add Freshdesk now

Modernize your CRM platform by bringing your Freshdesk data
straight to your organizations' SharePoint Search instance

Improve employee happiness by 16%

Never miss another update with real-time Freshdesk data

Make better use of your SharePoint Search investment

1. Install the SharePoint Search integration

You can simply add our adenin platform to SharePoint Search by following the below button

Connect to SharePoint Search now

2. Connect your Freshdesk account

by securely authenticating and selecting a data source

Freshdesk

Integration of Freshdesk data into SharePoint Search

3. Receive your live data

and never risk SharePoint Search users missing another update

Your Freshdesk data
Finished connector results in your Freshdesk data being embedded into SharePoint Search
Connect Freshdesk to SharePoint Search now

With the Freshdesk integration you can connect Digital Assistant to your Helpdesk data and easily monitor your support requests.

  • Instant notifications when a new ticket is opened so you never miss another update, especially useful for teams where requests are received by a shared inbox that not everybody on the team can easily check
  • Convenient list of all open tickets that can be pinned to your Board for a persistent view of your cases, ideal for users that work in Customer Support alongside other obligations
  • Ability to submit new cases with one click, ideal for users that receive customer requests by phone or want to submit cases to an internal Helpdesk

Make Adaptive Cards using Freshdesk's API

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Business travel request Card Business travel request Card
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Any of the built-in Adaptive Cards for Freshdesk can be easily modified using the built-in Adaptive Card Designer. Just click on the ··· menu button on your Adaptive Card and then on Edit in Designer.

Or start from scratch and make a custom Adaptive Card that can connect to any Freshdesk API endpoint. Simply open the Adaptive Card Designer with a pre-connected Card, by clicking the button below.

Digital Assistant logoMake an Adaptive Card for Freshdesk

All product names, logos, and brands are property of their respective owners. All company, product and service names used on this website are for identification purposes only. Use of these names, logos, and brands does not imply endorsement.

Users rely on Google's famous answer boxes for most casual queries, such as the weather forecast or answers aggregated from the top results. With this channel, you can add a similar experience to your SharePoint intranet.

We call them Answer Cards, because they are made using Adaptive Cards. And it can have a transformative effect on your SharePoint search experience:

  • Create your own Adaptive Cards with live data from 3rd party apps, for example by starting off with a template

  • Teach the built-in AI to recognize natural language commands users might say when they would like to see your Card

  • Find all your Adaptive Cards with the Answer Card web part for SharePoint that lets you enter natural full-length questions or short commands

  • Build a bank of QnA knowledge with Digital Assistant that can give further answers to SharePoint users, for example for FAQs

Combine Adaptive Cards with PnP Modern Search

See an Answer Card in-between the PnP Search box and PnP Search Results

Built as an open-source SharePoint extension that's maintained by Microsoft, PnP Modern Search is a popular replacement for SharePoint's built-in more limited search experience. It offers more granular search UI options, for example extra refiners, search suggestions and control over how results are displayed.

If you already use PnP Modern Search, the Answer Card web part can be switched into a PnP mode where it receives the search input directly from PnP's search bar.

This effectively makes the web part an additional improvement to search pages previously made with PnP Modern Search. The best thing is, if the Answer Card web part doesn't find a suitable Card to show the user, it stays completely hidden.

All product names, logos, and brands are property of their respective owners. All company, product and service names used on this website are for identification purposes only. Use of these names, logos, and brands does not imply endorsement.