Improve employee happiness by 16%
Never miss another update with real-time Salesforce Service Cloud data
Make better use of your Amazon Alexa investment
Install the Amazon Alexa integrationYou can simply add our adenin platform to Amazon Alexa by following the below button
by securely authenticating and selecting a data source
Salesforce Service Cloud
and never risk Amazon Alexa users missing another update
With the Service Cloud app for Digital Assistant, you get your latest cases straight on your Digital Assistant Board. Especially when tickets arrive in a shared mailbox, it can be hard to realize when there is a new case assigned to you.
But the Service Cloud app places a convenient Adaptive Card on your Board, that shows you all of your open cases that even be sorted by priority
See a list of your Salesforce cases so you quickly spot whenever you have a new case open, without having to manually check your inbox. Perfect for when Salesforce cases go to a shared mailbox.
Similar version: Sorted by priority
Get an alternative version of this Card where your cases are sorted by priority (requires Priority to be an available field in your Salesforce instance)
Open a new case directly in Salesforce without breaking your flow. This Adaptive Card can be easily pinned to your Board or embedded into any other channel where your Digital Assistant is available
The built-in Cards are Adaptive Cards which you can easily customize to match your requirements by clicking on ··· and then Edit in Designer. But you can also make entirely new Adaptive Card for Salesforce Service Cloud using the built-in Adaptive Card designer.
It will automatically connect with Salesforce's RESTful API and take care of the authentication. All you have to do is direct the Designer to a SOSL search of your choosing. To do this click on Connect to data source and enter the connection string /services/data/v54.0/query?q= followed by your SOSL search string.
Using Alexa at work can make both easy tasks and complex processes faster and easier than ever. Amazon Alexa Skills allow you to extend the functionality of your Amazon Echo, Dot or Show devices. Add the Digital Assistant Alexa skill to access to the power of your smart workplace assistant from anywhere in your office - with only your voice!
The Digital Assistant Alexa skill is designed for enterprise use. Easily connect all of your cloud and on-premise corporate data sources, and create a single point of access to all your documents, information and apps.
With the Digital Assistant Alexa skill, use cases like managing workflows and approvals or getting customer information when you need it are as simple as giving a voice command to Alexa. Ask Alexa to perform any day-to-day business task: "create a new helpdesk ticket", "request PTO", or "show me my next online meeting". Your smart assistant will make it happen in seconds!
With a voice controlled smart assistant, your organization can drastically improve its employee experience by putting your enterprise data at your fingertips. Simplify daily tasks, save valuable time and improve productivity with a voice controlled smart assistant, accessible via any of your Amazon Echo devices.
Access your business applications and data from any Alexa device
Ask your smart assistant to perform actions or find information and get an instant response
Receive notifications from applications when notable events occur
Ready to bring the power of Alexa for Business to your organization? It's quick and easy to add the Digital Assistant Alexa skill to your workplace Alexa devices. Get started today and see the difference Digital Assistant can make.
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