Easily integrate your Salesforce Service Cloud data into Amazon Alexa with our integration

Modernize your CRM platform by bringing your Salesforce Service Cloud data
straight to your organizations' Amazon Alexa instance

Improve employee happiness by 16%

Never miss another update with real-time Salesforce Service Cloud data

Make better use of your Amazon Alexa investment

1. Install the Amazon Alexa integration

You can simply add our adenin platform to Amazon Alexa by following the below button

2. Connect your Salesforce Service Cloud account

by securely authenticating and selecting a data source

Salesforce Service Cloud

Integration of Salesforce Service Cloud data into Amazon Alexa

3. Receive your live data

and never risk Amazon Alexa users missing another update

Your Salesforce Service Cloud data
Finished connector results in your Salesforce Service Cloud data being embedded into Amazon Alexa
Connect Salesforce Service Cloud to Amazon Alexa now

With the Service Cloud app for Digital Assistant, you get your latest cases straight on your Digital Assistant Board. Especially when tickets arrive in a shared mailbox, it can be hard to realize when there is a new case assigned to you.

But the Service Cloud app places a convenient Adaptive Card on your Board, that shows you all of your open cases that even be sorted by priority

  • No more manually checking your Service Cloud, just sit back and watch your Digital Assistant Board for the latest cases
  • Submit new cases from the companion Create case Card that you can invoke anywhere you're Digital Assistant is available, e.g. Microsoft Teams, Chrome extension, etc

Use built-in Adaptive Cards

See a list of your Salesforce cases so you quickly spot whenever you have a new case open, without having to manually check your inbox. Perfect for when Salesforce cases go to a shared mailbox.

Digital Assistant logoInstall this Card

Get an alternative version of this Card where your cases are sorted by priority (requires Priority to be an available field in your Salesforce instance)

Digital Assistant logoInstall this Card

Open a new case directly in Salesforce without breaking your flow. This Adaptive Card can be easily pinned to your Board or embedded into any other channel where your Digital Assistant is available

Digital Assistant logoInstall this Card

Make your own Adaptive Cards with Salesforce Service Cloud

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Business travel request Card Business travel request Card
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The built-in Cards are Adaptive Cards which you can easily customize to match your requirements by clicking on ··· and then Edit in Designer. But you can also make entirely new Adaptive Card for Salesforce Service Cloud using the built-in Adaptive Card designer.

It will automatically connect with Salesforce's RESTful API and take care of the authentication. All you have to do is direct the Designer to a SOSL search of your choosing. To do this click on Connect to data source and enter the connection string /services/data/v54.0/query?q= followed by your SOSL search string.

Digital Assistant logoMake an Adaptive Card for Salesforce Service Cloud

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Using Alexa at work can make both easy tasks and complex processes faster and easier than ever. Amazon Alexa Skills allow you to extend the functionality of your Amazon Echo, Dot or Show devices. Add the Digital Assistant Alexa skill to access to the power of your smart workplace assistant from anywhere in your office - with only your voice!

The Digital Assistant Alexa skill is designed for enterprise use. Easily connect all of your cloud and on-premise corporate data sources, and create a single point of access to all your documents, information and apps.

With the Digital Assistant Alexa skill, use cases like managing workflows and approvals or getting customer information when you need it are as simple as giving a voice command to Alexa. Ask Alexa to perform any day-to-day business task: "create a new helpdesk ticket", "request PTO", or "show me my next online meeting". Your smart assistant will make it happen in seconds!

With a voice controlled smart assistant, your organization can drastically improve its employee experience by putting your enterprise data at your fingertips. Simplify daily tasks, save valuable time and improve productivity with a voice controlled smart assistant, accessible via any of your Amazon Echo devices.

  • Access your business applications and data from any Alexa device

  • Ask your smart assistant to perform actions or find information and get an instant response

  • Receive notifications from applications when notable events occur

Ready to bring the power of Alexa for Business to your organization? It's quick and easy to add the Digital Assistant Alexa skill to your workplace Alexa devices. Get started today and see the difference Digital Assistant can make.

All product names, logos, and brands are property of their respective owners. All company, product and service names used on this website are for identification purposes only. Use of these names, logos, and brands does not imply endorsement.