Easily integrate your ServiceNow® data into Cisco Webex with our integration

Add ServiceNow® now

Modernize your CRM platform by bringing your ServiceNow® data
straight to your organizations' Cisco Webex instance

Improve employee happiness by 16%

Never miss another update with real-time ServiceNow® data

Make better use of your Cisco Webex investment

1. Install the Cisco Webex integration

You can simply add our adenin platform to Cisco Webex by following the below button

Connect to Cisco Webex now

2. Connect your ServiceNow® account

by securely authenticating and selecting a data source

ServiceNow®

Integration of ServiceNow® data into Cisco Webex

3. Receive your live data

and never risk Cisco Webex users missing another update

Your ServiceNow® data
Finished connector results in your ServiceNow® data being embedded into Cisco Webex
Connect ServiceNow® to Cisco Webex now

Surface data from the ServiceNow® platform inside adenin, either on your dashboard, in your intranet or by directly asking one of the built-in smart chatbot channels.

  • Create Adaptive Cards using ServiceNow API endpoints which you can embed inside your intranet, for example SharePoint
  • Train the Digital Assistant chatbot to show users their ServiceNow data as well as notifying users in real-time when there are new updates in their ServiceNow
  • Create a chatbot for Teams or Slack using ServiceNow data that can bring up records and submit new cases for the user – without having to open ServiceNow in a new window

Create Adaptive Cards using data from the ServiceNow platform

Travel Request Card from Concur Travel Request Card from Concur
Business travel request Card Business travel request Card
User profile block
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Being the central backbone for many organizations, ServiceNow offers dozens of API endpoints that you can add to your Digital Workplace experience. Popular APIs, including dozens of endpoints in each, that are supported by Digital Assistant include:

  • Account API (Customer Service Management chatbot)
  • Case API (Customer Service Management chatbot)
  • Contact API (Customer Service Management chatbot)
  • Email API
  • HR REST API
  • Service Order Open API
  • Trouble Ticket Open API

Digital Assistant logoMake an Adaptive Card using ServiceNow data

How to setup the connector for ServiceNow®

  1. Click the Install now button (top right-hand corner) which will redirect you to a configuration page for the connector
  2. Keep this page open
  3. In a new tab, open up your ServiceNow instance. There navigate to All → Application Registry
  4. Then add a New registration and select...

    ...that you want to Create an OAuth API endpoint for external clients
  5. On the next screen, enter the Name as "adenin" and copy just the Client ID field over to your Digital Assistant configuration screen.

    From Digital Assistant you want to then copy the Redirect URL and Logo URL across to ServiceNow. You may have to click the padlock icon first to enable these fields.
  6. Click Submit but then immediately return to the "Edit" screen for the adenin entry of the main list
  7. The Client Secret field is now filled with an auto-generated entry. Click the padlock icon to unlock it, and copy this value over to the same field in the Digital Assistant configuration screen.
  8. Returning to Digital Assistant your configuration screen will now need the final three fields filled out. To start, make a note of your instance's base URL (this can be found in the address bar)
  9. Use this domain to fill out the three remaining fields:
    Authorization Endpoint: <base URL>/oauth_auth.do
    Token Service Endpoint: <base URL>/oauth_token.do
    API Endpoint: <base URL>
  10. Click Save which will bring you to the authorization screen for ServiceNow. There simply, click Allow and you'll be redirected back to your Board
  11. And Eureka! Your ServiceNow card is now available on your Board (it may be added at the bottom of the Board). You can either modify this by clicking Edit in Designer, or make new Cards using the ServiceNow data

Receive Support for setting up the ServiceNow integration, or making Adaptive Cards using ServiceNow API data

ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated. Connector for ServiceNow® platform is not offered by ServiceNow.

All product names, logos, and brands are property of their respective owners. All company, product and service names used on this website are for identification purposes only. Use of these names, logos, and brands does not imply endorsement.

Add the Digital Assistant chatbot to your Webex account and everybody on your team can speak to their intelligent chatbot assistant. The Digital Assistant is connected to all your other workplace tools and surfaces their information inside the chatbot – all the user has to do is simply ask for it.

  • Cut down on the number of workplace tools users have to jump in-between, by integrating them all into your Cisco Webex extension

  • Ask for information using natural language courtesy of the built-in AI engine that can understand the users' intent

  • Answers are shown as Adaptive Cards with text, images, charts and even in-line buttons and forms so users get a rich experience without having to leave Webex

All product names, logos, and brands are property of their respective owners. All company, product and service names used on this website are for identification purposes only. Use of these names, logos, and brands does not imply endorsement.