Easily integrate your ServiceNow® data into Slack with our integration

Add ServiceNow® now

Modernize your CRM platform by bringing your ServiceNow® data
straight to your organizations' Slack instance

Improve employee happiness by 16%

Never miss another update with real-time ServiceNow® data

Make better use of your Slack investment

1. Install the Slack integration

You can simply add our adenin platform to Slack by following the below button

Connect to Slack now

2. Connect your ServiceNow® account

by securely authenticating and selecting a data source

ServiceNow®

Integration of ServiceNow® data into Slack

3. Receive your live data

and never risk Slack users missing another update

Your ServiceNow® data
Finished connector results in your ServiceNow® data being embedded into Slack
Connect ServiceNow® to Slack now

Surface data from the ServiceNow® platform inside adenin, either on your dashboard, in your intranet or by directly asking one of the built-in smart chatbot channels.

  • Create Adaptive Cards using ServiceNow API endpoints which you can embed inside your intranet, for example SharePoint
  • Train the Digital Assistant chatbot to show users their ServiceNow data as well as notifying users in real-time when there are new updates in their ServiceNow
  • Create a chatbot for Teams or Slack using ServiceNow data that can bring up records and submit new cases for the user – without having to open ServiceNow in a new window

Create Adaptive Cards using data from the ServiceNow platform

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Business travel request Card Business travel request Card
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Being the central backbone for many organizations, ServiceNow offers dozens of API endpoints that you can add to your Digital Workplace experience. Popular APIs, including dozens of endpoints in each, that are supported by Digital Assistant include:

  • Account API (Customer Service Management chatbot)
  • Case API (Customer Service Management chatbot)
  • Contact API (Customer Service Management chatbot)
  • Email API
  • HR REST API
  • Service Order Open API
  • Trouble Ticket Open API

Digital Assistant logoMake an Adaptive Card using ServiceNow data

How to setup the connector for ServiceNow®

  1. Click the Install now button (top right-hand corner) which will redirect you to a configuration page for the connector
  2. Keep this page open
  3. In a new tab, open up your ServiceNow instance. There navigate to All → Application Registry
  4. Then add a New registration and select...

    ...that you want to Create an OAuth API endpoint for external clients
  5. On the next screen, enter the Name as "adenin" and copy just the Client ID field over to your Digital Assistant configuration screen.

    From Digital Assistant you want to then copy the Redirect URL and Logo URL across to ServiceNow. You may have to click the padlock icon first to enable these fields.
  6. Click Submit but then immediately return to the "Edit" screen for the adenin entry of the main list
  7. The Client Secret field is now filled with an auto-generated entry. Click the padlock icon to unlock it, and copy this value over to the same field in the Digital Assistant configuration screen.
  8. Returning to Digital Assistant your configuration screen will now need the final three fields filled out. To start, make a note of your instance's base URL (this can be found in the address bar)
  9. Use this domain to fill out the three remaining fields:
    Authorization Endpoint: <base URL>/oauth_auth.do
    Token Service Endpoint: <base URL>/oauth_token.do
    API Endpoint: <base URL>
  10. Click Save which will bring you to the authorization screen for ServiceNow. There simply, click Allow and you'll be redirected back to your Board
  11. And Eureka! Your ServiceNow card is now available on your Board (it may be added at the bottom of the Board). You can either modify this by clicking Edit in Designer, or make new Cards using the ServiceNow data

Receive Support for setting up the ServiceNow integration, or making Adaptive Cards using ServiceNow API data

ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated. Connector for ServiceNow® platform is not offered by ServiceNow.

All product names, logos, and brands are property of their respective owners. All company, product and service names used on this website are for identification purposes only. Use of these names, logos, and brands does not imply endorsement.

Cut down on distractions and empower your employees to focus on what's important with the Digital Assistant Slack chatbot. Your smart assistant works seamlessly with Slack as a chatbot app. It's always available to answer questions, perform tasks and send real-time updates to users.

The Digital Assistant Slack integration is designed for enterprise use. Easily connect all of your cloud and on-premise corporate data sources, and create a single point of access to all your documents, information and apps. Then simply send a query or command to the Digital Assistant bot and watch it happen in real-time!

Adding the Digital Assistant AI chatbot to your workspace allows users in the workspace to access Digital Assistant, so you can send queries and receive personalized real-time notifications from your favorite business applications.

  • Access your business applications and data directly from within Slack, and take immediate action. Manage workflows, fill out request forms and more with Slack's message buttons

  • Subscribe to your favourite Cards; Digital Assistant can send messages with real-time updates directly to your Slack workspace and channels

  • Add the Digital Assistant Slack app to a channel and ask for files or information. Your smart assistant can respond to queries in seconds, making getting things done easier than ever

  • Fill out forms, manage workflows and accept requests through Assistant Cards, without having to leave Slack

Ready to transform Slack into a fully-featured collaboration tool, and give your organization a productivity boost? It's quick and easy to add the Digital Assistant Slack app to your workplace. Get started today and see the difference Digital Assistant can make.

The Digital Assistant Slack app and integration are not created by, affiliated with, or supported by Slack Technologies, Inc.

All product names, logos, and brands are property of their respective owners. All company, product and service names used on this website are for identification purposes only. Use of these names, logos, and brands does not imply endorsement.