Easily integrate your Zendesk data into Sharepoint Search with our integration

Add Zendesk now

Modernize your CRM platform by bringing your Zendesk data
straight to your organizations' Sharepoint Search instance

Improve employee happiness by 16%

Never miss another update with real-time Zendesk data

Make better use of your Sharepoint Search investment

1. Install the Sharepoint Search integration

You can simply add our adenin platform to Sharepoint Search by following the below button

Connect to Sharepoint Search now

2. Connect your Zendesk account

by securely authenticating and selecting a data source

Zendesk

Integration of Zendesk data into Sharepoint Search

3. Receive your live data

and never risk Sharepoint Search users missing another update

Your Zendesk data
Finished connector results in your Zendesk data being embedded into Sharepoint Search
Connect Zendesk to Sharepoint Search now

With the Zendesk integration, you can stay on top of your assigned tickets and provide outstanding customer service with ease. Simple jump into one of the tickets by clicking on the respective entry.

You'll also get a quick ticket submit form that is ideal if you take customer issues by phone or chat, or perhaps notice an issue with your organization's product yourself. Simple pin the Card to your Board or ask the chatbot for it.

Built-in Adaptive Cards

Get your Zendesk tickets in a convenient list that you can pin to your Board or subscribe to receive notifications for.

Digital Assistant logoInstall this Card

Easily create new Zendesk tickets with this simple form. Ideal for users that occasionally get customer requests on the phone, or want to start an internal request.

Digital Assistant logoInstall this Card

Make Adaptive Cards using your Zendesk data

Travel Request Card from Concur Travel Request Card from Concur
Business travel request Card Business travel request Card
User profile block
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It's easy to create your own Cards by connecting our Adaptive Card designer to your Zendesk instance. To do that, simply follow the button below and then make a fresh Card or click on the Pick a sample button in the designer to get started with a business-focused template.

Alternatively, you can simply use one of the built-in Adaptive Cards from above and edit their layout by clicking ··· → Edit in Designer.

Digital Assistant logoMake a custom Adaptive Card for Zendesk

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Users rely on Google's famous answer boxes for most casual queries, such as the weather forecast or answers aggregated from the top results. With this channel, you can add a similar experience to your SharePoint intranet.

We call them Answer Cards, because they are made using Adaptive Cards. And it can have a transformative effect on your SharePoint search experience:

  • Create your own Adaptive Cards with live data from 3rd party apps, for example by starting off with a template

  • Teach the built-in AI to recognize natural language commands users might say when they would like to see your Card

  • Find all your Adaptive Cards with the Answer Card web part for SharePoint that lets you enter natural full-length questions or short commands

  • Build a bank of QnA knowledge with Digital Assistant that can give further answers to SharePoint users, for example for FAQs

Combine Adaptive Cards with PnP Modern Search

See an Answer Card in-between the PnP Search box and PnP Search Results

Built as an open-source SharePoint extension that's maintained by Microsoft, PnP Modern Search is a popular replacement for SharePoint's built-in more limited search experience. It offers more granular search UI options, for example extra refiners, search suggestions and control over how results are displayed.

If you already use PnP Modern Search, the Answer Card web part can be switched into a PnP mode where it receives the search input directly from PnP's search bar.

This effectively makes the web part an additional improvement to search pages previously made with PnP Modern Search. The best thing is, if the Answer Card web part doesn't find a suitable Card to show the user, it stays completely hidden.

All product names, logos, and brands are property of their respective owners. All company, product and service names used on this website are for identification purposes only. Use of these names, logos, and brands does not imply endorsement.