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Five AI Trends that will Shape the Workplace in 2018
Artificial Intelligence has been a key buzzword of 2017, and
there’s no doubt that it’s making waves in industry. There’s no sign of the AI
train slowing down, though – here are five Artificial Intelligence trends to
watch out for in 2018, making their way to a business near you.
Trend No. 1: Personal
Workplace assistants bridge the gap between people and
systems. By doing the heavy lifting of mundane day to day tasks, and reducing
the time taken to perform more complex actions, these applications can
productivity in the workplace. AI naturally integrates seamlessly with workplace
assistants – natural language searches, user personalization and data
aggregation and analysis can significantly improve the user experience of
managing their day to day duties. The smarter your workplace assistant is, the
more effectively people are able to work. More productivity directly relates to
an improved ROI; it’s no surprise that the use of personal AI workplace
assistants is on the rise.
Now Assistant is our
award winning personal AI workplace assistant software. If you’re interested in
implementing personal workplace assistants in your business, why not check out
our demo app to learn more? You’ll be
amazed by how much easier work can be when you’ve got a helping hand.
Trend No. 2: Customer
Call centres and online live chats have traditionally been mainstays
of customer support for enterprises. Expect things to change in 2018; the
proliferation of artificial intelligence is shifting focus onto automated
customer service bots, which can provide 24/7 first-line support for users.
For web applications, this could provide a significant advantage over
competitors; by monitoring in-app activity, an AI system could identify users
who are experiencing difficulty and respond instantly, offering help in the
form of a virtual agent or on-site support pages. On top of this, customer interactions could become more reliably positive – AI bots can’t get angry with a customer. A recent
study by Zendesk showed that 52% of B2C customers stopped purchasing after only
one poor customer service interaction; happy users are engaged, retained users.
Trend No. 3: AI
User experience is overwhelmingly important. If a task is
complex, a user is less inclined to follow through with that task. Businesses
know this, and invest a lot of time into ensuring user interface usability has
been researched, implemented and optimized. But what if we did away with the
concept of a user interface all together? AIs which operate as a user interface
are on the horizon – users could interact with the AI naturally, through speech
or otherwise, to perform tasks. You wouldn’t need to understand every aspect of
the underlying software – the AI does the understanding for you. You’d just
need to ask. In fact, by 2020, Gartner
predicts that zero-touch UIs will be available on 2 billion devices and IoT
Trend No. 4: Augmented
On average, the US creates 2,657,700 gigabytes of data every
minute on the internet. And 90% of data online was created between 2016 and
now. It’s enough to make your head spin, and it’s no wonder we’re not capable
of processing all of it. The secrets of market trends, disease proliferation
and crime reduction are hidden within this data – and these secrets could be
uncovered by AI augmented data analytics. On a smaller scale, businesses
themselves can profit greatly from understanding trends within the market they
operate in, as well as customer behaviour or even supply chain logistics. AI
can help make large amounts of data manageable, by preparing data for human
analysis or even performing analytics on the data and showing trends and
suggestions. By this merit, AI can assist in the decision-making process – so
you can make more informed and more timely decisions.
Trend No. 5: Robotic
Robotic Process Automation (RPA) allows businesses to
automate repeatable tasks on a large scale. This could include processing business
transactions, manipulating data or channelling information between existing
systems. Any business which utilizes high-volume repeatable processes can
benefit from RPA, saving money and time – the robot is capable of completing
the same work as a person significantly quicker, allowing the person to
complete more high-level involved tasks instead. McKinsey
report a first-year ROI of between 30 and 200%; given this, many businesses
either currently utilise or have plans to implement RPA in their workflow.
Do you have any predictions for 2018 trends? Are you
planning to implement any of these trends in your business in the coming year? Tweet us and let us know your thoughts.
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