Easily integrate your Freshdesk data into Alexa with our integration

Modernize your CRM platform by bringing your Freshdesk data
straight to your organizations' Alexa instance

Improve employee happiness by 16%

Never miss another update with real-time Freshdesk data

Make better use of your Alexa investment

1. Install the Alexa integration

You can simply add our adenin platform to Alexa by following the below button

2. Connect your Freshdesk account

by securely authenticating and selecting a data source


Integration of Freshdesk data into Alexa

3. Receive your live data

and never risk Alexa users missing another update

Your Freshdesk data
Finished connector results in your Freshdesk data being embedded into Alexa
Connect Freshdesk to Alexa now

With the Freshdesk integration you can connect Digital Assistant to your Helpdesk data and easily monitor your support requests.

  • Instant notifications when a new ticket is opened so you never miss another update, especially useful for teams where requests are received by a shared inbox that not everybody on the team can easily check
  • Convenient list of all open tickets that can be pinned to your Board for a persistent view of your cases, ideal for users that work in Customer Support alongside other obligations
  • Ability to submit new cases with one click, ideal for users that receive customer requests by phone or want to submit cases to an internal Helpdesk

Use with built-in Cards

Always see your open tickets handily on your Board with this Adaptive Card, ideal if you don't want to constantly check Freshdesk in a seperate tab

Digital Assistant logoInstall this Card

If you want to quickly create new cases, for example through one of built-in Channels, than this Adaptive Card does just that

Digital Assistant logoInstall this Card

Make Adaptive Cards using Freshdesk's API

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Business travel request Card Business travel request Card
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Any of the built-in Adaptive Cards for Freshdesk can be easily modified using the built-in Adaptive Card Designer. Just click on the ··· menu button on your Adaptive Card and then on Edit in Designer.

Or start from scratch and make a custom Adaptive Card that can connect to any Freshdesk API endpoint. Simply open the Adaptive Card Designer with a pre-connected Card, by clicking the button below.

Digital Assistant logoMake an Adaptive Card for Freshdesk

All product names, logos, and brands are property of their respective owners. All company, product and service names used on this website are for identification purposes only. Use of these names, logos, and brands does not imply endorsement.

Using Alexa at work can make both easy tasks and complex processes faster and easier than ever. Amazon Alexa Skills allow you to extend the functionality of your Amazon Echo, Dot or Show devices. Add the Digital Assistant Alexa skill to access to the power of your smart workplace assistant from anywhere in your office - with only your voice!

The Digital Assistant Alexa skill is designed for enterprise use. Easily connect all of your cloud and on-premise corporate data sources, and create a single point of access to all your documents, information and apps.

With the Digital Assistant Alexa skill, use cases like managing workflows and approvals or getting customer information when you need it are as simple as giving a voice command to Alexa. Ask Alexa to perform any day-to-day business task: "create a new helpdesk ticket", "request PTO", or "show me my next online meeting". Your smart assistant will make it happen in seconds!

With a voice controlled smart assistant, your organization can drastically improve its employee experience by putting your enterprise data at your fingertips. Simplify daily tasks, save valuable time and improve productivity with a voice controlled smart assistant, accessible via any of your Amazon Echo devices.

  • Access your business applications and data from any Alexa device

  • Ask your smart assistant to perform actions or find information and get an instant response

  • Receive notifications from applications when notable events occur

Ready to bring the power of Alexa for Business to your organization? It's quick and easy to add the Digital Assistant Alexa skill to your workplace Alexa devices. Get started today and see the difference Digital Assistant can make.

Using Alexa for Business in your workplace? With the Alexa workplace skill, you can ask Digital Assistant a question via an Alexa device, and get an instant response. Give Alexa voice commands to perform simple tasks, or carry out extended conversations to tackle more complex tasks.
The Digital Assistant enterprise Alexa skill can display answers as well as Adaptive Cards on Alexa devices with a display, such as the Echo Spot or Echo Show.
Managing approvals and workflows can be done with only your voice, with the Digital Assistant Business skill for Amazon Alexa.   Digital Assistant works with any Alexa-enabled devices, including the Amazon Echo Show.
All product names, logos, and brands are property of their respective owners. All company, product and service names used on this website are for identification purposes only. Use of these names, logos, and brands does not imply endorsement.