Easily integrate your Freshdesk data into Cisco Webex with our integration

Modernize your CRM platform by bringing your Freshdesk data
straight to your organizations' Cisco Webex instance

Improve employee happiness by 16%

Never miss another update with real-time Freshdesk data

Make better use of your Cisco Webex investment

1. Install the Cisco Webex integration

You can simply add our adenin platform to Cisco Webex by following the below button

2. Connect your Freshdesk account

by securely authenticating and selecting a data source

Freshdesk

Integration of Freshdesk data into Cisco Webex

3. Receive your live data

and never risk Cisco Webex users missing another update

Your Freshdesk data
Finished connector results in your Freshdesk data being embedded into Cisco Webex
Connect Freshdesk to Cisco Webex now

With the Freshdesk integration you can connect Digital Assistant to your Helpdesk data and easily monitor your support requests.

  • Instant notifications when a new ticket is opened so you never miss another update, especially useful for teams where requests are received by a shared inbox that not everybody on the team can easily check
  • Convenient list of all open tickets that can be pinned to your Board for a persistent view of your cases, ideal for users that work in Customer Support alongside other obligations
  • Ability to submit new cases with one click, ideal for users that receive customer requests by phone or want to submit cases to an internal Helpdesk

Use with built-in Cards

Always see your open tickets handily on your Board with this Adaptive Card, ideal if you don't want to constantly check Freshdesk in a seperate tab

Digital Assistant logoInstall this Card

If you want to quickly create new cases, for example through one of built-in Channels, than this Adaptive Card does just that

Digital Assistant logoInstall this Card

Make Adaptive Cards using Freshdesk's API

Travel Request Card from Concur Travel Request Card from Concur
Business travel request Card Business travel request Card
User profile block
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Any of the built-in Adaptive Cards for Freshdesk can be easily modified using the built-in Adaptive Card Designer. Just click on the ··· menu button on your Adaptive Card and then on Edit in Designer.

Or start from scratch and make a custom Adaptive Card that can connect to any Freshdesk API endpoint. Simply open the Adaptive Card Designer with a pre-connected Card, by clicking the button below.

Digital Assistant logoMake an Adaptive Card for Freshdesk

All product names, logos, and brands are property of their respective owners. All company, product and service names used on this website are for identification purposes only. Use of these names, logos, and brands does not imply endorsement.

Add the Digital Assistant chatbot to your Webex account and everybody on your team can speak to their intelligent chatbot assistant. The Digital Assistant is connected to all your other workplace tools and surfaces their information inside the chatbot – all the user has to do is simply ask for it.

  • Cut down on the number of workplace tools users have to jump in-between, by integrating them all into your Cisco Webex extension

  • Ask for information using natural language courtesy of the built-in AI engine that can understand the users' intent

  • Answers are shown as Adaptive Cards with text, images, charts and even in-line buttons and forms so users get a rich experience without having to leave Webex

Webex Teams chatbot that supports Adaptive Cards made with Digital Assistant, including any buttons, fields or forms
Ask your Digital Assistant questions about your tasks, company policies or personal details and get instant answers inside Cisco Webex with the Digital Assistant chatbot.
Wherever you can use Cisco Webex you also have convenient access to your Digital Assistant with the Cisco Webex chatbot. The Digital Assistant app for Cisco Webex works on any device, including the desktop app, web interface and mobile devices.
All product names, logos, and brands are property of their respective owners. All company, product and service names used on this website are for identification purposes only. Use of these names, logos, and brands does not imply endorsement.