Easily integrate your Freshdesk data into Slack App with our integration

Add Freshdesk now

Modernize your CRM platform by bringing your Freshdesk data
straight to your organizations' Slack App instance

Improve employee happiness by 16%

Never miss another update with real-time Freshdesk data

Make better use of your Slack App investment

1. Install the Slack App integration

You can simply add our adenin platform to Slack App by following the below button

Connect to Slack App now

2. Connect your Freshdesk account

by securely authenticating and selecting a data source

Freshdesk

Integration of Freshdesk data into Slack App

3. Receive your live data

and never risk Slack App users missing another update

Your Freshdesk data
Finished connector results in your Freshdesk data being embedded into Slack App
Connect Freshdesk to Slack App now

With the Freshdesk integration you can connect Digital Assistant to your Helpdesk data and easily monitor your support requests.

  • Instant notifications when a new ticket is opened so you never miss another update, especially useful for teams where requests are received by a shared inbox that not everybody on the team can easily check
  • Convenient list of all open tickets that can be pinned to your Board for a persistent view of your cases, ideal for users that work in Customer Support alongside other obligations
  • Ability to submit new cases with one click, ideal for users that receive customer requests by phone or want to submit cases to an internal Helpdesk

Use with built-in Cards

Always see your open tickets handily on your Board with this Adaptive Card, ideal if you don't want to constantly check Freshdesk in a seperate tab

Digital Assistant logoInstall this Card

If you want to quickly create new cases, for example through one of built-in Channels, than this Adaptive Card does just that

Digital Assistant logoInstall this Card

Make Adaptive Cards using Freshdesk's API

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Business travel request Card Business travel request Card
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Any of the built-in Adaptive Cards for Freshdesk can be easily modified using the built-in Adaptive Card Designer. Just click on the ··· menu button on your Adaptive Card and then on Edit in Designer.

Or start from scratch and make a custom Adaptive Card that can connect to any Freshdesk API endpoint. Simply open the Adaptive Card Designer with a pre-connected Card, by clicking the button below.

Digital Assistant logoMake an Adaptive Card for Freshdesk

All product names, logos, and brands are property of their respective owners. All company, product and service names used on this website are for identification purposes only. Use of these names, logos, and brands does not imply endorsement.

Cut down on distractions and empower your employees to focus on what's important with the Digital Assistant Slack chatbot. Your smart assistant works seamlessly with Slack as a chatbot app. It's always available to answer questions, perform tasks and send real-time updates to users.

The Digital Assistant Slack integration is designed for enterprise use. Easily connect all of your cloud and on-premise corporate data sources, and create a single point of access to all your documents, information and apps. Then simply send a query or command to the Digital Assistant bot and watch it happen in real-time!

Adding the Digital Assistant AI chatbot to your workspace allows users in the workspace to access Digital Assistant, so you can send queries and receive personalized real-time notifications from your favorite business applications.

  • Access your business applications and data directly from within Slack, and take immediate action. Manage workflows, fill out request forms and more with Slack's message buttons

  • Subscribe to your favourite Cards; Digital Assistant can send messages with real-time updates directly to your Slack workspace and channels

  • Add the Digital Assistant Slack app to a channel and ask for files or information. Your smart assistant can respond to queries in seconds, making getting things done easier than ever

  • Fill out forms, manage workflows and accept requests through Assistant Cards, without having to leave Slack

Ready to transform Slack into a fully-featured collaboration tool, and give your organization a productivity boost? It's quick and easy to add the Digital Assistant Slack app to your workplace. Get started today and see the difference Digital Assistant can make.

The Digital Assistant Slack app and integration are not created by, affiliated with, or supported by Slack Technologies, Inc.

Digital Assistant can send lists as individual items in Slack. Message buttons make it easy for the user to take action in business applications directly from Slack; approve requests, choose options, submit forms and more.
Ask the Digital Assistant Slack bot anything and receive a rich-text reply. Slack supports Adaptive Cards, so Digital Assistant responses can include buttons and forms to perform actions in related business applications. Approving or submitting requests is as simple as clicking a button or filling out a form - all from within Slack.
Submitting requests and forms has never been so quick and easy. The Digital Assistant Slack integration allows you to create and submit requests from inside Slack, and submit them directly to the relevant business application.
Wherever you have the Slack app installed, you can access the same great functionality of your smart Assistant. Just open a conversation with the Digital Assistant chatbot and ask away.
Wherever you have the Slack app installed, you can access the same great functionality of your smart Assistant. Just open a conversation with the Digital Assistant chatbot and ask away.
All product names, logos, and brands are property of their respective owners. All company, product and service names used on this website are for identification purposes only. Use of these names, logos, and brands does not imply endorsement.