Improve employee happiness by 16%
Never miss another update with real-time Freshservice data
Make better use of your Sharepoint Search investment
You can simply add our adenin platform to Sharepoint Search by following the below button
by securely authenticating and selecting a data source
and never risk Sharepoint Search users missing another update
Internal service desks manage a range of issues throughout the day. The Freshservice integration for Digital Assistant can help make managing or monitoring your service easier.
Build an efficient Helpdesk with the Digital Assistant integration for Freshservice, which allows agents to resolve customer issues more quickly, and allows supervising managers to monitor the state of their Helpdesk more conveniently.
Users rely on Google's famous answer boxes for most casual queries, such as the weather forecast or answers aggregated from the top results. With this channel, you can add a similar experience to your SharePoint intranet.
We call them Answer Cards, because they are made using Adaptive Cards. And it can have a transformative effect on your SharePoint search experience:
Create your own Adaptive Cards with live data from 3rd party apps, for example by starting off with a template
Teach the built-in AI to recognize natural language commands users might say when they would like to see your Card
Find all your Adaptive Cards with the Answer Card web part for SharePoint that lets you enter natural full-length questions or short commands
Build a bank of QnA knowledge with Digital Assistant that can give further answers to SharePoint users, for example for FAQs
See an Answer Card in-between the PnP Search box and PnP Search Results
Built as an open-source SharePoint extension that's maintained by Microsoft, PnP Modern Search is a popular replacement for SharePoint's built-in more limited search experience. It offers more granular search UI options, for example extra refiners, search suggestions and control over how results are displayed.
If you already use PnP Modern Search, the Answer Card web part can be switched into a PnP mode where it receives the search input directly from PnP's search bar.
This effectively makes the web part an additional improvement to search pages previously made with PnP Modern Search. The best thing is, if the Answer Card web part doesn't find a suitable Card to show the user, it stays completely hidden.
Making your first Adaptive Card for your new SharePoint search is easy with the built-in Adaptive Card Designer. Simply add the Answer Card web part to your SharePoint page, and then open the configuration panel.
There you can simply click on Add new Answer Card to bring up an empty new Adaptive Card in the built-in Designer. The Adaptive Card Designer is a graphical designer that allows you to drag-and-drop different elements into your Card.
You can even teach the built-in natural language processing to recognize this Card through user questions, by clicking on Add training phrases. Once you have a design saved, just search for it in the Answer Card web part by asking it one of the pre-trained sentences.