Improve employee happiness by 16%
Never miss another update with real-time Salesforce Service Cloud data
Make better use of your Cisco Webex investment
You can simply add our adenin platform to Cisco Webex by following the below button
by securely authenticating and selecting a data source
Salesforce Service Cloud
and never risk Cisco Webex users missing another update
With the Service Cloud app for Digital Assistant, you get your latest cases straight on your Digital Assistant Board. Especially when tickets arrive in a shared mailbox, it can be hard to realize when there is a new case assigned to you.
But the Service Cloud app places a convenient Adaptive Card on your Board, that shows you all of your open cases that even be sorted by priority
See a list of your Salesforce cases so you quickly spot whenever you have a new case open, without having to manually check your inbox. Perfect for when Salesforce cases go to a shared mailbox.
Similar version: Sorted by priority
Get an alternative version of this Card where your cases are sorted by priority (requires Priority to be an available field in your Salesforce instance)
Open a new case directly in Salesforce without breaking your flow. This Adaptive Card can be easily pinned to your Board or embedded into any other channel where your Digital Assistant is available
The built-in Cards are Adaptive Cards which you can easily customize to match your requirements by clicking on ··· and then Edit in Designer. But you can also make entirely new Adaptive Card for Salesforce Service Cloud using the built-in Adaptive Card designer.
It will automatically connect with Salesforce's RESTful API and take care of the authentication. All you have to do is direct the Designer to a SOSL search of your choosing. To do this click on Connect to data source and enter the connection string
/services/data/v54.0/query?q= followed by your SOSL search string.
Add the Digital Assistant chatbot to your Webex account and everybody on your team can speak to their intelligent chatbot assistant. The Digital Assistant is connected to all your other workplace tools and surfaces their information inside the chatbot – all the user has to do is simply ask for it.
Cut down on the number of workplace tools users have to jump in-between, by integrating them all into your Cisco Webex extension
Ask for information using natural language courtesy of the built-in AI engine that can understand the users' intent
Answers are shown as Adaptive Cards with text, images, charts and even in-line buttons and forms so users get a rich experience without having to leave Webex