Easily integrate your ServiceNow® data into Alexa with our integration

Add ServiceNow® now

Modernize your CRM platform by bringing your ServiceNow® data
straight to your organizations' Alexa instance

Improve employee happiness by 16%

Never miss another update with real-time ServiceNow® data

Make better use of your Alexa investment

1. Install the Alexa integration

You can simply add our adenin platform to Alexa by following the below button

Connect to Alexa now

2. Connect your ServiceNow® account

by securely authenticating and selecting a data source

ServiceNow®

Integration of ServiceNow® data into Alexa

3. Receive your live data

and never risk Alexa users missing another update

Your ServiceNow® data
Finished connector results in your ServiceNow® data being embedded into Alexa
Connect ServiceNow® to Alexa now

Surface data from the ServiceNow® platform inside your Digital Assistant, either on your Board or by directly asking your smart chatbot.

  • Create Adaptive Cards using ServiceNow API endpoints which you can embed inside your intranet, for example SharePoint
  • Train the Digital Assistant chatbot to show users their ServiceNow data as well as notifying users in real-time when there are new updates in their ServiceNow
  • Create a chatbot for Teams or Slack using ServiceNow data that can bring up records and submit new cases for the user – without having to open ServiceNow in a new window

Get instant updates pushed to an Adaptive Card on your Digital Assistant Board which lists recent ServiceNow incidents using live data from the ServiceNow API

Digital Assistant logoInstall this Card

This is the perfect Card for users to instantly create new cases in your ServiceNow platform. They can search for this Card using the Digital Assistant chatbot, or just permanently pin it to their Board for easy access.

Digital Assistant logoInstall this Card

Create Adaptive Cards using data from the ServiceNow platform

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Business travel request Card Business travel request Card
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Being the central backbone for many organizations, ServiceNow offers dozens of API endpoints that you can add to your Digital Workplace experience. Popular APIs, including dozens of endpoints in each, that are supported by Digital Assistant include:

  • Account API (Customer Service Management chatbot)
  • Case API (Customer Service Management chatbot)
  • Contact API (Customer Service Management chatbot)
  • Email API
  • HR REST API
  • Service Order Open API
  • Trouble Ticket Open API

Digital Assistant logoMake an Adaptive Card using ServiceNow data

How to setup the connector for ServiceNow®

  1. Click the Install now button (top right-hand corner) which will redirect you to a configuration page for the connector
  2. Keep this page open
  3. In a new tab, open up your ServiceNow instance. There navigate to All → Application Registry
  4. Then add a New registration and select...

    ...that you want to Create an OAuth API endpoint for external clients
  5. On the next screen, enter the Name as "adenin" and copy just the Client ID field over to your Digital Assistant configuration screen.

    From Digital Assistant you want to then copy the Redirect URL and Logo URL across to ServiceNow. You may have to click the padlock icon first to enable these fields.
  6. Click Submit but then immediately return to the "Edit" screen for the adenin entry of the main list
  7. The Client Secret field is now filled with an auto-generated entry. Click the padlock icon to unlock it, and copy this value over to the same field in the Digital Assistant configuration screen.
  8. Returning to Digital Assistant your configuration screen will now need the final three fields filled out. To start, make a note of your instance's base URL (this can be found in the address bar)
  9. Use this domain to fill out the three remaining fields:
    Authorization Endpoint: <base URL>/oauth_auth.do
    Token Service Endpoint: <base URL>/oauth_token.do
    API Endpoint: <base URL>
  10. Click Save which will bring you to the authorization screen for ServiceNow. There simply, click Allow and you'll be redirected back to your Board
  11. And Eureka! Your ServiceNow card is now available on your Board (it may be added at the bottom of the Board). You can either modify this by clicking Edit in Designer, or make new Cards using the ServiceNow data

Receive Support for setting up the ServiceNow integration, or making Adaptive Cards using ServiceNow API data

ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated. Connector for ServiceNow® platform is not offered by ServiceNow.

All product names, logos, and brands are property of their respective owners. All company, product and service names used on this website are for identification purposes only. Use of these names, logos, and brands does not imply endorsement.

Using Alexa at work can make both easy tasks and complex processes faster and easier than ever. Amazon Alexa Skills allow you to extend the functionality of your Amazon Echo, Dot or Show devices. Add the Digital Assistant Alexa skill to access to the power of your smart workplace assistant from anywhere in your office - with only your voice!

The Digital Assistant Alexa skill is designed for enterprise use. Easily connect all of your cloud and on-premise corporate data sources, and create a single point of access to all your documents, information and apps.

With the Digital Assistant Alexa skill, use cases like managing workflows and approvals or getting customer information when you need it are as simple as giving a voice command to Alexa. Ask Alexa to perform any day-to-day business task: "create a new helpdesk ticket", "request PTO", or "show me my next online meeting". Your smart assistant will make it happen in seconds!

With a voice controlled smart assistant, your organization can drastically improve its employee experience by putting your enterprise data at your fingertips. Simplify daily tasks, save valuable time and improve productivity with a voice controlled smart assistant, accessible via any of your Amazon Echo devices.

  • Access your business applications and data from any Alexa device

  • Ask your smart assistant to perform actions or find information and get an instant response

  • Receive notifications from applications when notable events occur

Ready to bring the power of Alexa for Business to your organization? It's quick and easy to add the Digital Assistant Alexa skill to your workplace Alexa devices. Get started today and see the difference Digital Assistant can make.

Using Alexa for Business in your workplace? With the Alexa workplace skill, you can ask Digital Assistant a question via an Alexa device, and get an instant response. Give Alexa voice commands to perform simple tasks, or carry out extended conversations to tackle more complex tasks.
The Digital Assistant enterprise Alexa skill can display answers as well as Adaptive Cards on Alexa devices with a display, such as the Echo Spot or Echo Show.
Managing approvals and workflows can be done with only your voice, with the Digital Assistant Business skill for Amazon Alexa. Digital Assistant works with any Alexa-enabled devices, including the Amazon Echo Show.
All product names, logos, and brands are property of their respective owners. All company, product and service names used on this website are for identification purposes only. Use of these names, logos, and brands does not imply endorsement.