Improve employee happiness by 16%
Never miss another update with real-time Zendesk data
Make better use of your Cisco Webex investment
You can simply add our adenin platform to Cisco Webex by following the below button
by securely authenticating and selecting a data source
and never risk Cisco Webex users missing another update
With the Zendesk integration, you can stay on top of your assigned tickets and provide outstanding customer service with ease. Simple jump into one of the tickets by clicking on the respective entry.
You'll also get a quick ticket submit form that is ideal if you take customer issues by phone or chat, or perhaps notice an issue with your organization's product yourself. Simple pin the Card to your Board or ask the chatbot for it.
Get your Zendesk tickets in a convenient list that you can pin to your Board or subscribe to receive notifications for.
Easily create new Zendesk tickets with this simple form. Ideal for users that occasionally get customer requests on the phone, or want to start an internal request.
It's easy to create your own Cards by connecting our Adaptive Card designer to your Zendesk instance. To do that, simply follow the button below and then make a fresh Card or click on the Pick a sample button in the designer to get started with a business-focused template.
Alternatively, you can simply use one of the built-in Adaptive Cards from above and edit their layout by clicking ··· → Edit in Designer.
Add the Digital Assistant chatbot to your Webex account and everybody on your team can speak to their intelligent chatbot assistant. The Digital Assistant is connected to all your other workplace tools and surfaces their information inside the chatbot – all the user has to do is simply ask for it.
Cut down on the number of workplace tools users have to jump in-between, by integrating them all into your Cisco Webex extension
Ask for information using natural language courtesy of the built-in AI engine that can understand the users' intent
Answers are shown as Adaptive Cards with text, images, charts and even in-line buttons and forms so users get a rich experience without having to leave Webex