Improve employee happiness by 16%
Never miss another update with real-time Zendesk data
Make better use of your Sharepoint Search investment
You can simply add our adenin platform to Sharepoint Search by following the below button
by securely authenticating and selecting a data source
and never risk Sharepoint Search users missing another update
With the Zendesk integration, you can stay on top of your assigned tickets and provide outstanding customer service with ease. Simple jump into one of the tickets by clicking on the respective entry.
You'll also get a quick ticket submit form that is ideal if you take customer issues by phone or chat, or perhaps notice an issue with your organization's product yourself. Simple pin the Card to your Board or ask the chatbot for it.
Get your Zendesk tickets in a convenient list that you can pin to your Board or subscribe to receive notifications for.
Easily create new Zendesk tickets with this simple form. Ideal for users that occasionally get customer requests on the phone, or want to start an internal request.
It's easy to create your own Cards by connecting our Adaptive Card designer to your Zendesk instance. To do that, simply follow the button below and then make a fresh Card or click on the Pick a sample button in the designer to get started with a business-focused template.
Alternatively, you can simply use one of the built-in Adaptive Cards from above and edit their layout by clicking ··· → Edit in Designer.
Users rely on Google's famous answer boxes for most casual queries, such as the weather forecast or answers aggregated from the top results. With this channel, you can add a similar experience to your SharePoint intranet.
We call them Answer Cards, because they are made using Adaptive Cards. And it can have a transformative effect on your SharePoint search experience:
Create your own Adaptive Cards with live data from 3rd party apps, for example by starting off with a template
Teach the built-in AI to recognize natural language commands users might say when they would like to see your Card
Find all your Adaptive Cards with the Answer Card web part for SharePoint that lets you enter natural full-length questions or short commands
Build a bank of QnA knowledge with Digital Assistant that can give further answers to SharePoint users, for example for FAQs
See an Answer Card in-between the PnP Search box and PnP Search Results
Built as an open-source SharePoint extension that's maintained by Microsoft, PnP Modern Search is a popular replacement for SharePoint's built-in more limited search experience. It offers more granular search UI options, for example extra refiners, search suggestions and control over how results are displayed.
If you already use PnP Modern Search, the Answer Card web part can be switched into a PnP mode where it receives the search input directly from PnP's search bar.
This effectively makes the web part an additional improvement to search pages previously made with PnP Modern Search. The best thing is, if the Answer Card web part doesn't find a suitable Card to show the user, it stays completely hidden.
Making your first Adaptive Card for your new SharePoint search is easy with the built-in Adaptive Card Designer. Simply add the Answer Card web part to your SharePoint page, and then open the configuration panel.
There you can simply click on Add new Answer Card to bring up an empty new Adaptive Card in the built-in Designer. The Adaptive Card Designer is a graphical designer that allows you to drag-and-drop different elements into your Card.
You can even teach the built-in natural language processing to recognize this Card through user questions, by clicking on Add training phrases. Once you have a design saved, just search for it in the Answer Card web part by asking it one of the pre-trained sentences.