Easily integrate your Freshdesk data into Microsoft Teams with our integration

Add Freshdesk now

Modernize your CRM platform by bringing your Freshdesk data
straight to your organizations' Microsoft Teams instance

Improve employee happiness by 16%

Never miss another update with real-time Freshdesk data

Make better use of your Microsoft Teams investment

1. Install the Microsoft Teams integration

You can simply add our adenin platform to Microsoft Teams by following the below button

Connect to Microsoft Teams now

2. Connect your Freshdesk account

by securely authenticating and selecting a data source

Freshdesk

Integration of Freshdesk data into Microsoft Teams

3. Receive your live data

and never risk Microsoft Teams users missing another update

Your Freshdesk data
Finished connector results in your Freshdesk data being embedded into Microsoft Teams
Connect Freshdesk to Microsoft Teams now

With the Freshdesk integration you can connect Digital Assistant to your Helpdesk data and easily monitor your support requests.

  • Instant notifications when a new ticket is opened so you never miss another update, especially useful for teams where requests are received by a shared inbox that not everybody on the team can easily check
  • Convenient list of all open tickets that can be pinned to your Board for a persistent view of your cases, ideal for users that work in Customer Support alongside other obligations
  • Ability to submit new cases with one click, ideal for users that receive customer requests by phone or want to submit cases to an internal Helpdesk

Use with built-in Cards

Always see your open tickets handily on your Board with this Adaptive Card, ideal if you don't want to constantly check Freshdesk in a seperate tab

Digital Assistant logoInstall this Card

If you want to quickly create new cases, for example through one of built-in Channels, than this Adaptive Card does just that

Digital Assistant logoInstall this Card

Make Adaptive Cards using Freshdesk's API

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Business travel request Card Business travel request Card
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Any of the built-in Adaptive Cards for Freshdesk can be easily modified using the built-in Adaptive Card Designer. Just click on the ··· menu button on your Adaptive Card and then on Edit in Designer.

Or start from scratch and make a custom Adaptive Card that can connect to any Freshdesk API endpoint. Simply open the Adaptive Card Designer with a pre-connected Card, by clicking the button below.

Digital Assistant logoMake an Adaptive Card for Freshdesk

All product names, logos, and brands are property of their respective owners. All company, product and service names used on this website are for identification purposes only. Use of these names, logos, and brands does not imply endorsement.

Ask your smart assistant as if it was just another colleague, with the intelligent chatbot for Microsoft Teams. Just ask it any question and have it pull up real-time information, or browse your pinned Cards.

The Assistant app for Microsoft Teams is a great way to upgrade your Digital Workplace experience to include an easy point of access to any other cloud apps you use in your organization. Any app Digital Assistant is connected to can be queried from the chatbot feature in the Assistant Teams app, just use a natural question and the AI engine will match your intent to available Cards.

Using Adaptive Cards, the Digital Assistant bot sends responses in the form of interactive Cards. See rich media responses including images, charts and graphs, fill out forms on-the go, and take actions with Adaptive Card buttons directly from within Microsoft Teams.

  • Directly look up data from any other cloud application with the conversational chatbot interface

  • Get real-time information in the form of Adaptive Cards which can be customized to include different layouts, interactive buttons or even charts

  • Access Cards pinned to your Board and browse your latest notifications from the Board and Notifications tab

  • Add the Assistant to group chats to pull up vital data in your group conversation and add context without having to link out to another page

All product names, logos, and brands are property of their respective owners. All company, product and service names used on this website are for identification purposes only. Use of these names, logos, and brands does not imply endorsement.