Freshdesk icon connected icon microsoft-teams icon

Freshdesk and Microsoft Teams integration

Easily show your live Freshdesk data inside Microsoft Teams

Get the power of a smart assistant that talks to your Freshdesk data and pin relevant Adaptive Cards to the built-in dashboard

Screenshot of Microsoft Teams
App picker with Freshdesk selected
Freshdesk icon


Create Ticket

Your Freshdesk data is now securely showing in Microsoft Teams

Freshdesk icon connected icon microsoft-teams icon

Unleash the power of Adaptive Cards with adenin’s integration of Freshdesk into Microsoft Teams. Transform your Teams into a smart chatbot that can pull in data from Freshdesk. Get instant answers, quickly create forms, and have an at-a-glance dashboard right within your Microsoft Teams interface.

  • Take advantage of Adaptive Cards to visualize Freshdesk data in a more interactive and dynamic way.
  • Create a smart chatbot for Microsoft Teams that can answer Freshdesk related questions instantly.
  • Easily build forms for Freshdesk tickets or updates without leaving Teams.
  • Have a dashboard right within Teams showcasing your Freshdesk data.
  • Seamlessly integrated with Microsoft 365 for a unified workspace experience.
  • Ready for MetaOS app to make your work-life even smoother.

No more juggling between Freshdesk and Teams, have all your data right where you need it. Start your free account with adenin today and redefine your productivity journey.

Connect Freshdesk to Microsoft Teams now

About adenin’s Microsoft Teams channel

Ask your adenin smart assistant anything in Microsoft Teams, just like you would ask a colleague. The built-in language processor, understands user questions naturally and pulls up the correct real-time data to fulfill their request. Save your team valuable time... Read more

Alternative chatbot to Microsoft Teams

Frequently asked questions about Microsoft Teams Freshdesk integration (FAQ)

What data sources are available for Freshdesk?

Freshdesk provides the following 2 data sources:

Freshdesk integration
Create Ticket
Create a new ticket for your Freshdesk account
Freshdesk integration
Open Tickets
See new and open tickets from your Freshdesk account

Is the Microsoft Teams integration free?

Yes, Microsoft Teams is one of the channels built-in into adenin, a platform that integrates all kinds of work apps into a personal dashboard as well as your other work applications, such as intranets or chatbots. Bear in mind that, even though channels such as Microsoft Teams are free, the use of adenin (including using data from Freshdesk) incurs usage charges according to your plan. See the pricing page for details →

Who is the Microsoft Teams integration for?

adenin’s Microsoft Teams connector is a popular choice for Customer Service and IT teams at small to large organizations. The data sources that are built into Freshdesk (see above) are incredibly simple to integrate into Microsoft Teams and don't require any technical know-how. The adenin platform completely handles authenticating with Freshdesk and then loads your data into an Adaptive Card layout that, in turn, will be embedded into Microsoft Teams.

Do I have to be a developer to use the Microsoft Teams integration with Freshdesk?

No, the integration is designed to help busy managers stay on top of their various workplace applications, where Freshdesk is just one of many examples (see others). As such, we designed many tools that reduce the amount of coding expected of users: Starting with the Freshdesk integration, which you can set up yourself in just a few, completely code-free, steps (see instructions).

Then with the built-in Card designer we automatically generate a layout from your Freshdesk data. You could tweak this further in the low-code designer, either yourself if you have some HTML-related skills, or with a little help from us – just reach out to one of the team.

Lastly, there will be the Microsoft Teams integration which is self-explanatory to install. Just check the installation instructions section for more details.

How does adenin ensure my Freshdesk data is safely delivered to Microsoft Teams?

We use the secure OAuth standard which means you authorize adenin accessing your Freshdesk data and in turn authorize us to share this data with Microsoft Teams. Both of these authorizations can be revoked by you at any point through the Linked accounts menu (requires user account). No data is ever stored on adenin servers, instead it is directly sent to the client (in this case Microsoft Teams) who will treat it in accordance with their privacy policy. Please also check out our Privacy Policy for more details.

Install Freshdesk integration for Microsoft Teams

With adenin you can easily integrate any business app into Microsoft Teams

  1. Click the Add button below

    adenin logoAdd Freshdesk to adenin
  2. Either log in or create your free adenin account. Then you will be directed to your personal dashboard where the installation of your Freshdesk integration will start.

  3. Follow the steps in the modal by clicking Next including selecting your data source, authorizing your Freshdesk account and more attributes (if they are required).

    At the end click Finish and our built-in smart technology generates a Card with the live data it received from the Freshdesk API.

    Image of Freshdesk securely connecting with authorization from user
    Freshdesk icon


  4. Your Card will now appear on your adenin dashboard.

  5. Modify or embed your Freshdesk Adaptive Card from the ··· button in the top right-hand corner of your card:

    Click Edit in Designer to open the Card’s layout in the low-code Adaptive Card designer.

    By clicking Share you can see options for embedding your Card into intranet and chatbot channels. For example, your Freshdesk works as a SharePoint web part, or with chatbots such as Microsoft Teams.

To begin, add the adenin’s Microsoft Teams integration to your Microsoft Teams account.

Simply follow the Add to Teams button to open the adenin app in Microsoft Teams. Click Add to add it to your Teams account.

Then you can choose between Chat and Dashboard to either speak to the chatbot or see your personal dashboard.

If you see an error message like this, it's likely that you don't have the correct permissions to install our Teams app. Please contact your administrator.

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With all our other apps, your possibilities are endless

adenin’s Microsoft Teams integration isn't just limited to Automation applications, such as Freshdesk. Truly transform your Microsoft Teams experience by simply browsing our App Directory for all your other work tools.

It’s like a personal homescreen where you can monitor everything with ease and from one central location.

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