Zendesk integration

With the Zendesk integration, you can stay on top of your assigned tickets and provide outstanding customer service with ease. Simple jump into one of the tickets by clicking on the respective entry.

You'll also get a quick ticket submit form that is ideal if you take customer issues by phone or chat, or perhaps notice an issue with your organization's product yourself. Simple pin the Card to your Board or ask the chatbot for it.

Adaptive Cards for Zendesk

It's easy to make your own Zendesk Cards with live data from the API.

Once you connect the Zendesk API to your adenin account, a Card with your desired data will be generated and added to your dashboard.

Making changes to this Card's layout is easy with our low-code Adaptive Card designer. Simply click on the ··· button and then Edit in Designer.

It's incredibly developer-friendly and lets you drag-and-drop new elements into your design, or adjust the visual properties by selecting any element from the preview area.

Available data sources

The Zendesk API provides these 2 endpoints:

Create Ticket

Tickets

Popular channels

Users love to use Zendesk within these business apps:

ChatGPT integration New

Ask our ChatGPT plugin anything about your Zendesk data and get real-time replies

SharePoint integration

With our Card maker web part you can easily add Zendesk to any SharePoint page and customize the layout using the built-in Adaptive Cards Designer

Microsoft Teams integration

Get the power of a smart assistant that talks to your Zendesk data and pin relevant Adaptive Cards to the built-in dashboard

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