Zendesk integration for your own 
personal dashboard or intranet

Card screenshot of Zendesk integration

adenin puts Zendesk data and all your other apps into a personal dashboard. Work smarter and interact, create, or embed your apps anywhich way you want.

adenin logoAdd Zendesk to adenin Opens your adenin dashboard

Zendesk is a leading customer service platform designed to improve your team's ability to assist customers efficiently. By integrating Zendesk into our platform, we provide a seamless bridge between your customer service efforts and your daily workflow, ensuring that customer support becomes an integrated part of your operations.

Features and Benefits:

  • Centralized Ticket Management: Access and manage your Zendesk tickets directly from our platform, providing a unified view of customer interactions.
  • Real-Time Notifications: Stay updated with real-time alerts for new tickets and status updates, ensuring prompt responses to customer needs.
  • Enhanced Collaboration: Enable your team to collaborate more effectively by sharing ticket information and updates without leaving our platform.
  • Streamlined Workflow: Create and update tickets from within our platform, reducing the need to switch between tools and saving valuable time.
  • Improved Customer Satisfaction: By integrating Zendesk, you can offer faster and more reliable customer support, leading to increased customer satisfaction and loyalty.

This integration is designed to make your customer service processes more efficient and effective, ensuring that you can focus on what matters most: supporting your customers and growing your business.

Get started with the Zendesk integration

These 2 Zendesk Cards can be added to your personal dashboard or intranet straight away:

Make your own Adaptive Cards from Zendesk data

Once you connect the Zendesk API to your adenin account, a Card with your desired data will be generated and added to your dashboard.

Making changes to this Card’s layout is easy with our low-code Adaptive Card designer. Simply click on the ··· button and then Edit in Designer.

It’s incredibly developer-friendly and lets you drag-and-drop new elements into your design, or adjust the visual properties by selecting any element from the preview area.

Travel Request Card from Concur Travel Request Card from Concur
Business travel request Card Business travel request Card
User profile block
Image block Image block

Available data sources

The Zendesk connector API provides these 132 endpoints:

Zendesk integration
All tickets
See tickets from your Zendesk account
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Create Ticket
Create a new ticket for your Zendesk account
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My tickets
See tickets assigned to you from your Zendesk account
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Check Host Mapping Validity for an Existing Brand
Returns a JSON object determining whether a host mapping is valid for the given brand. #### Allowed for - Admins
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Count Activities
Returns an approximate count of ticket activities in the last 30 days affecting the agent making the request. If the count exceeds 100,000, the count
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Count Deleted Users
Returns an approximate count of deleted users, including permanently deleted users. If the count exceeds 100,000, it is updated every 24 hours. The r
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Count Groups
Returns an approximate count of groups. If the count exceeds 100,000, it is updated every 24 hours. The `refreshed_at` property of the `count` object
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Count Satisfaction Ratings
Returns an approximate count of satisfaction ratings in the account. If the count exceeds 100,000, the count will return a cached result. This cached
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Count Tags
Returns an approximate count of tags. If the count exceeds 100,000, it is updated every 24 hours. The `refreshed_at` property of the `count` object i
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Count Ticket Comments
Returns an approximate count of the comments added to the ticket. If the count exceeds 100,000, the count will return a cached result. This cached re
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Count Ticket Fields
Returns an approximate count of system and custom ticket fields in the account. If the count exceeds 100,000, the count will return a cached result.
Zendesk integration
Count Tickets
Returns an approximate count of tickets in the account. If the count exceeds 100,000, it is updated every 24 hours. `ccd` lists tickets that the spec
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Count Tickets in View
Returns the ticket count for a single view. This endpoint is rate limited to 5 requests per minute, per view, per agent. #### View Counts The view
Zendesk integration
Count Tickets in Views
Returns the ticket count of each view in a list of views. Accepts up to 20 view ids per request. For the ticket count of a single view, see [Count Tic
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Count Users
Returns an approximate count of users. If the count exceeds 100,000, it is updated every 24 hours. The response includes a `refreshed_at` property in
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Count Views
Returns an approximate count of shared and personal views available to the current user. If the count exceeds 100,000, the count will return a cached

How to install the Zendesk integration on your personal dashboard

  1. Click the Add button below

    adenin logoAdd Zendesk to adenin
  2. Either log in or create your free adenin account. Then you will be directed to your personal dashboard where the installation of your Zendesk integration will start.

  3. Follow the steps in the modal by clicking Next including selecting your data source, authorizing your Zendesk account and more attributes (if they are required).

    At the end click Finish and our built-in smart technology generates a Card with the live data it received from the Zendesk API.

    Image of Zendesk  securely connecting with authorization from user
    Zendesk  icon

    Zendesk

  4. Your Card will now appear on your adenin dashboard.

  5. Modify or embed your Adaptive Card from the ··· button in the top right-hand corner of your card:

    Click Edit in Designer to open the Card’s layout in the low-code Adaptive Card designer.

    By clicking Share you can see options for embedding your Card into intranet and chatbot channels. For example, your Zendesk integration works as a SharePoint web part, or with chatbots such as Microsoft Teams.

Get Zendesk integration for intranets and chatbots

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