Zendesk icon connected icon microsoft-teams icon

Zendesk and Microsoft Teams integration

Easily show your live Zendesk data inside Microsoft Teams

Get the power of a smart assistant that talks to your Zendesk data and pin relevant Adaptive Cards to the built-in dashboard

Screenshot of Microsoft Teams
App picker with Zendesk selected
Zendesk icon

Zendesk

Create Ticket

Your Zendesk data is now securely showing in Microsoft Teams

Zendesk icon connected icon microsoft-teams icon

Integrating Zendesk with Microsoft Teams or Outlook through adenin’s smart app, you can bring the power of Adaptive Cards, smart chatbot, forms, and dashboards, right into your favorite Microsoft 365 and MetaOS tools.

Features:

  • View Zendesk data in Microsoft Teams or Outlook, without ever having to leave your current window
  • Utilize Adaptive Cards to interact with your data in a more user-friendly way
  • Make use of a smart chatbot to get answers from Zendesk, without any additional coding
  • Integrate forms to simplify data entry and update tasks
  • Get a snapshot of your business data with a dashboard that is easy to configure and customize

Benefits:

  • Streamline operations by accessing all your business data from one place
  • Enhance productivity by reducing the need to switch between apps
  • Improve decision-making with all your data at your fingertips
  • Enjoy a developer-friendly integration with easy-to-use API
  • Get started quickly with our user-friendly setup

Don't put off your success, start your free adenin account today and experience the power of seamless integrations. Markdown Format:

Integrating Zendesk with Microsoft Teams or Outlook through adenin’s smart app, you can bring the power of Adaptive Cards, smart chatbot, forms, and dashboards, right into your favorite Microsoft 365 and MetaOS tools. 

## Features:

- View **Zendesk** data in **Microsoft Teams** or **Outlook**, without ever having to leave your current window
- Utilize **Adaptive Cards** to interact with your data in a more user-friendly way
- Make use of a **smart chatbot** to get answers from Zendesk, without any additional coding
- Integrate **forms** to simplify data entry and update tasks
- Get a snapshot of your business data with a **dashboard** that is easy to configure and customize

## Benefits:

- Streamline operations by accessing all your business data from one place
- Enhance productivity by reducing the need to switch between apps
- Improve decision-making with all your data at your fingertips
- Enjoy a developer-friendly integration with easy-to-use API
- Get started quickly with our user-friendly setup

Don't put off your success, start your free adenin account today and experience the power of seamless integrations.
Connect Zendesk to Microsoft Teams now

About adenin’s Microsoft Teams channel

Ask your adenin smart assistant anything in Microsoft Teams, just like you would ask a colleague. The built-in language processor, understands user questions naturally and pulls up the correct real-time data to fulfill their request. Save your team valuable time... Read more

Alternative chatbot to Microsoft Teams

Frequently asked questions about Microsoft Teams Zendesk integration (FAQ)

What data sources are available for Zendesk?

Zendesk provides the following 2 data sources:

Zendesk integration
Create Ticket
Create a new ticket for your Zendesk account
Zendesk integration
Tickets
See tickets from your Zendesk account

Is the Microsoft Teams integration free?

Yes, Microsoft Teams is one of the channels built-in into adenin, a platform that integrates all kinds of work apps into a personal dashboard as well as your other work applications, such as intranets or chatbots. Bear in mind that, even though channels such as Microsoft Teams are free, the use of adenin (including using data from Zendesk) incurs usage charges according to your plan. See the pricing page for details →

Who is the Microsoft Teams integration for?

adenin’s Microsoft Teams connector is a popular choice for Customer Service, IT and Sales teams at small to large organizations. The data sources that are built into Zendesk (see above) are incredibly simple to integrate into Microsoft Teams and don't require any technical know-how. The adenin platform completely handles authenticating with Zendesk and then loads your data into an Adaptive Card layout that, in turn, will be embedded into Microsoft Teams.

Do I have to be a developer to use the Microsoft Teams integration with Zendesk?

No, the integration is designed to help busy managers stay on top of their various workplace applications, where Zendesk is just one of many examples (see others). As such, we designed many tools that reduce the amount of coding expected of users: Starting with the Zendesk integration, which you can set up yourself in just a few, completely code-free, steps (see instructions).

Then with the built-in Card designer we automatically generate a layout from your Zendesk data. You could tweak this further in the low-code designer, either yourself if you have some HTML-related skills, or with a little help from us – just reach out to one of the team.

Lastly, there will be the Microsoft Teams integration which is self-explanatory to install. Just check the installation instructions section for more details.

How does adenin ensure my Zendesk data is safely delivered to Microsoft Teams?

We use the secure OAuth standard which means you authorize adenin accessing your Zendesk data and in turn authorize us to share this data with Microsoft Teams. Both of these authorizations can be revoked by you at any point through the Linked accounts menu (requires user account). No data is ever stored on adenin servers, instead it is directly sent to the client (in this case Microsoft Teams) who will treat it in accordance with their privacy policy. Please also check out our Privacy Policy for more details.

Install Zendesk integration for Microsoft Teams

With adenin you can easily integrate any business app into Microsoft Teams

  1. Click the Add button below

    adenin logoAdd Zendesk to adenin
  2. Either log in or create your free adenin account. Then you will be directed to your personal dashboard where the installation of your Zendesk integration will start.

  3. Follow the steps in the modal by clicking Next including selecting your data source, authorizing your Zendesk account and more attributes (if they are required).

    At the end click Finish and our built-in smart technology generates a Card with the live data it received from the Zendesk API.

    Image of Zendesk securely connecting with authorization from user
    Zendesk icon

    Zendesk

  4. Your Card will now appear on your adenin dashboard.

  5. Modify or embed your Zendesk Adaptive Card from the ··· button in the top right-hand corner of your card:

    Click Edit in Designer to open the Card’s layout in the low-code Adaptive Card designer.

    By clicking Share you can see options for embedding your Card into intranet and chatbot channels. For example, your Zendesk works as a SharePoint web part, or with chatbots such as Microsoft Teams.

To begin, add the adenin’s Microsoft Teams integration to your Microsoft Teams account.

Simply follow the Add to Teams button to open the adenin app in Microsoft Teams. Click Add to add it to your Teams account.

Then you can choose between Chat and Dashboard to either speak to the chatbot or see your personal dashboard.

If you see an error message like this, it's likely that you don't have the correct permissions to install our Teams app. Please contact your administrator.

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With all our other apps, your possibilities are endless

adenin’s Microsoft Teams integration isn't just limited to Helpdesk applications, such as Zendesk. Truly transform your Microsoft Teams experience by simply browsing our App Directory for all your other work tools.

It’s like a personal homescreen where you can monitor everything with ease and from one central location.

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