Zendesk and Microsoft Teams integration

Integrating Zendesk with Microsoft Teams or Outlook through adenin’s smart app, you can bring the power of Adaptive Cards, smart chatbot, forms, and dashboards, right into your favorite Microsoft 365 and MetaOS tools.

Features:

View Zendesk data in Microsoft Teams or Outlook, without ever having to leave your current window
Utilize Adaptive Cards to interact with your data in a more user-friendly way
Make use of a smart chatbot to get answers from Zendesk, without any additional coding
Integrate forms to simplify data entry and update tasks
Get a snapshot of your business data with a dashboard that is easy to configure and customize

Benefits:

Streamline operations by accessing all your business data from one place
Enhance productivity by reducing the need to switch between apps
Improve decision-making with all your data at your fingertips
Enjoy a developer-friendly integration with easy-to-use API
Get started quickly with our user-friendly setup

Don't put off your success, start your free adenin account today and experience the power of seamless integrations. Markdown Format:

Integrating Zendesk with Microsoft Teams or Outlook through adenin’s smart app, you can bring the power of Adaptive Cards, smart chatbot, forms, and dashboards, right into your favorite Microsoft 365 and MetaOS tools. 

## Features:

- View **Zendesk** data in **Microsoft Teams** or **Outlook**, without ever having to leave your current window
- Utilize **Adaptive Cards** to interact with your data in a more user-friendly way
- Make use of a **smart chatbot** to get answers from Zendesk, without any additional coding
- Integrate **forms** to simplify data entry and update tasks
- Get a snapshot of your business data with a **dashboard** that is easy to configure and customize

## Benefits:

- Streamline operations by accessing all your business data from one place
- Enhance productivity by reducing the need to switch between apps
- Improve decision-making with all your data at your fingertips
- Enjoy a developer-friendly integration with easy-to-use API
- Get started quickly with our user-friendly setup

Don't put off your success, start your free adenin account today and experience the power of seamless integrations.

About adenin’s Microsoft Teams channel

Ask your adenin smart assistant anything in Microsoft Teams, just like you would ask a colleague. The built-in language processor, understands user questions naturally and pulls up the correct real-time data to fulfill their request. Save your team valuable time... Read more

Alternative chatbot to Microsoft Teams

ChatGPT

Frequently asked questions about Microsoft Teams Zendesk integration (FAQ)

What data sources are available for Zendesk?

Zendesk provides a total of 132 data sources. See the first 16 below.

All tickets

See tickets from your Zendesk account

Create Ticket

Create a new ticket for your Zendesk account

My tickets

See tickets assigned to you from your Zendesk account

Check Host Mapping Validity for an Existing Brand

Returns a JSON object determining whether a host mapping is valid for the given brand. #### Allowed for - Admins

Count Activities

Returns an approximate count of ticket activities in the last 30 days affecting the agent making the request. If the count exceeds 100,000, the count

Count Deleted Users

Returns an approximate count of deleted users, including permanently deleted users. If the count exceeds 100,000, it is updated every 24 hours. The r

Count Groups

Returns an approximate count of groups. If the count exceeds 100,000, it is updated every 24 hours. The `refreshed_at` property of the `count` object

Count Satisfaction Ratings

Returns an approximate count of satisfaction ratings in the account. If the count exceeds 100,000, the count will return a cached result. This cached

Count Tags

Returns an approximate count of tags. If the count exceeds 100,000, it is updated every 24 hours. The `refreshed_at` property of the `count` object i

Count Ticket Comments

Returns an approximate count of the comments added to the ticket. If the count exceeds 100,000, the count will return a cached result. This cached re

Count Ticket Fields

Returns an approximate count of system and custom ticket fields in the account. If the count exceeds 100,000, the count will return a cached result.

Count Tickets

Returns an approximate count of tickets in the account. If the count exceeds 100,000, it is updated every 24 hours. `ccd` lists tickets that the spec

Count Tickets in View

Returns the ticket count for a single view. This endpoint is rate limited to 5 requests per minute, per view, per agent. #### View Counts The view

Count Tickets in Views

Returns the ticket count of each view in a list of views. Accepts up to 20 view ids per request. For the ticket count of a single view, see [Count Tic

Count Users

Returns an approximate count of users. If the count exceeds 100,000, it is updated every 24 hours. The response includes a `refreshed_at` property in

Count Views

Returns an approximate count of shared and personal views available to the current user. If the count exceeds 100,000, the count will return a cached

To see the other 116 data sources, go to the main Zendesk listing in the App Directory.

Is the Microsoft Teams integration free?

Yes, Microsoft Teams is one of the channels built-in into adenin, a platform that integrates all kinds of work apps into a personal dashboard as well as your other work applications, such as intranets or chatbots. Bear in mind that, even though channels such as Microsoft Teams are free, the use of adenin (including using data from Zendesk) incurs usage charges according to your plan. See the pricing page for details →

Who is the Microsoft Teams integration for?

adenin’s Microsoft Teams connector is a popular choice for Customer Service, IT and Sales teams at small to large organizations. The data sources that are built into Zendesk (see above) are incredibly simple to integrate into Microsoft Teams and don't require any technical know-how. The adenin platform completely handles authenticating with Zendesk and then loads your data into an Adaptive Card layout that, in turn, will be embedded into Microsoft Teams.

Do I have to be a developer to use the Microsoft Teams integration with Zendesk?

No, the integration is designed to help busy managers stay on top of their various workplace applications, where Zendesk is just one of many examples (see others). As such, we designed many tools that reduce the amount of coding expected of users: Starting with the Zendesk integration, which you can set up yourself in just a few, completely code-free, steps (see instructions).

Then with the built-in Card designer we automatically generate a layout from your Zendesk data. You could tweak this further in the low-code designer, either yourself if you have some HTML-related skills, or with a little help from us – just reach out to one of the team.

Lastly, there will be the Microsoft Teams integration which is self-explanatory to install. Just check the installation instructions section for more details.

How does adenin ensure my Zendesk data is safely delivered to Microsoft Teams?

We use the secure OAuth standard which means you authorize adenin accessing your Zendesk data and in turn authorize us to share this data with Microsoft Teams. Both of these authorizations can be revoked by you at any point through the Linked accounts menu (requires user account). No data is ever stored on adenin servers, instead it is directly sent to the client (in this case Microsoft Teams) who will treat it in accordance with their privacy policy. Please also check out our Privacy Policy for more details.

Install Zendesk integration for Microsoft Teams

With adenin you can easily integrate any business app into Microsoft Teams

1. Add Zendesk to adenin
2. Integrate adenin into Microsoft Teams

Click the Add button below
Add Zendesk to adenin
Either log in or create your free adenin account. Then you will be directed to your personal dashboard where the installation of your Zendesk integration will start.
Follow the steps in the modal by clicking Next including selecting your data source, authorizing your Zendesk account and more attributes (if they are required).
At the end click Finish and our built-in smart technology generates a Card with the live data it received from the Zendesk API.
Zendesk
Your Card will now appear on your adenin dashboard.
Modify or embed your Zendesk Adaptive Card from the ··· button in the top right-hand corner of your card:
Click Edit in Designer to open the Card’s layout in the low-code Adaptive Card designer.
By clicking Share you can see options for embedding your Card into intranet and chatbot channels. For example, your Zendesk works as a SharePoint web part, or with chatbots such as Microsoft Teams.

To begin, add the adenin’s Microsoft Teams integration to your Microsoft Teams account.

Simply follow the Add to Teams button to open the adenin app in Microsoft Teams. Click Add to add it to your Teams account.

Then you can choose between Chat and Dashboard to either speak to the chatbot or see your personal dashboard.

If you see an error message like this, it's likely that you don't have the correct permissions to install our Teams app. Please contact your administrator.