Zendesk icon connected icon chatgpt icon

Zendesk and ChatGPT integration

Easily show your live Zendesk data inside ChatGPT

Ask adenin GPT anything about your Zendesk data and get real-time replies

Screenshot of ChatGPT
App picker with Zendesk selected
Zendesk icon


All tickets

Your Zendesk data is now securely showing in ChatGPT

Zendesk icon connected icon chatgpt icon

Bringing ChatGPT and Zendesk Together with adenin

Say hello to a new era of productivity with adenin’s ChatGPT and Zendesk integration. This powerhouse duo allows you to ask your AI chatbot for Zendesk data answers, initiate requests, or start new submissions. It's all backed by the OpenAPI standard, ensuring a secure and developer-friendly experience.

  • Leverage your AI chatbot to streamline customer support and internal processes
  • Fetch Zendesk data right within your ChatGPT; no more endless searching
  • Kickstart new requests and submissions without leaving your workspace
  • Enjoy the convenience of a secure integration, thanks to the OpenAPI standard
  • Simplify your workflow with a user-friendly, developer-approved setup

Feeling overwhelmed by app-hopping? It's time to relax and let adenin take the wheel. Try adenin’s ChatGPT and Zendesk integration for free today. Say goodbye to chaos and hello to productivity.

Connect Zendesk to ChatGPT now

About adenin’s ChatGPT channel

With the adenin custom GPT you can turn your chat into a veritable business assistant. Simply ask it to look up some data, check what tasks you have to due, or enquire about company policies.Through ChatGPT's smartness it's easier than... Read more

Alternative chatbot to ChatGPT

Frequently asked questions about ChatGPT Zendesk integration (FAQ)

What data sources are available for Zendesk?

Zendesk provides a total of 132 data sources. See the first 16 below.

Zendesk integration
All tickets
See tickets from your Zendesk account
Zendesk integration
Create Ticket
Create a new ticket for your Zendesk account
Zendesk integration
My tickets
See tickets assigned to you from your Zendesk account
Zendesk integration
Check Host Mapping Validity for an Existing Brand
Returns a JSON object determining whether a host mapping is valid for the given brand. #### Allowed for - Admins
Zendesk integration
Count Activities
Returns an approximate count of ticket activities in the last 30 days affecting the agent making the request. If the count exceeds 100,000, the count
Zendesk integration
Count Deleted Users
Returns an approximate count of deleted users, including permanently deleted users. If the count exceeds 100,000, it is updated every 24 hours. The r
Zendesk integration
Count Groups
Returns an approximate count of groups. If the count exceeds 100,000, it is updated every 24 hours. The `refreshed_at` property of the `count` object
Zendesk integration
Count Satisfaction Ratings
Returns an approximate count of satisfaction ratings in the account. If the count exceeds 100,000, the count will return a cached result. This cached
Zendesk integration
Count Tags
Returns an approximate count of tags. If the count exceeds 100,000, it is updated every 24 hours. The `refreshed_at` property of the `count` object i
Zendesk integration
Count Ticket Comments
Returns an approximate count of the comments added to the ticket. If the count exceeds 100,000, the count will return a cached result. This cached re
Zendesk integration
Count Ticket Fields
Returns an approximate count of system and custom ticket fields in the account. If the count exceeds 100,000, the count will return a cached result.
Zendesk integration
Count Tickets
Returns an approximate count of tickets in the account. If the count exceeds 100,000, it is updated every 24 hours. `ccd` lists tickets that the spec
Zendesk integration
Count Tickets in View
Returns the ticket count for a single view. This endpoint is rate limited to 5 requests per minute, per view, per agent. #### View Counts The view
Zendesk integration
Count Tickets in Views
Returns the ticket count of each view in a list of views. Accepts up to 20 view ids per request. For the ticket count of a single view, see [Count Tic
Zendesk integration
Count Users
Returns an approximate count of users. If the count exceeds 100,000, it is updated every 24 hours. The response includes a `refreshed_at` property in
Zendesk integration
Count Views
Returns an approximate count of shared and personal views available to the current user. If the count exceeds 100,000, the count will return a cached

To see the other 116 data sources, go to the main Zendesk listing in the App Directory.

Is the ChatGPT integration free?

Yes, ChatGPT is one of the channels built-in into adenin, a platform that integrates all kinds of work apps into a personal dashboard as well as your other work applications, such as intranets or chatbots. Bear in mind that, even though channels such as ChatGPT are free, the use of adenin (including using data from Zendesk) incurs usage charges according to your plan. See the pricing page for details →

Who is the ChatGPT integration for?

adenin’s ChatGPT connector is a popular choice for Customer Service, IT and Sales teams at small to large organizations. The data sources that are built into Zendesk (see above) are incredibly simple to integrate into ChatGPT and don't require any technical know-how. The adenin platform completely handles authenticating with Zendesk and then loads your data into an Adaptive Card layout that, in turn, will be embedded into ChatGPT.

Do I have to be a developer to use the ChatGPT integration with Zendesk?

No, the integration is designed to help busy managers stay on top of their various workplace applications, where Zendesk is just one of many examples (see others). As such, we designed many tools that reduce the amount of coding expected of users: Starting with the Zendesk integration, which you can set up yourself in just a few, completely code-free, steps (see instructions).

Then with the built-in Card designer we automatically generate a layout from your Zendesk data. You could tweak this further in the low-code designer, either yourself if you have some HTML-related skills, or with a little help from us – just reach out to one of the team.

Lastly, there will be the ChatGPT integration which is self-explanatory to install. Just check the installation instructions section for more details.

How does adenin ensure my Zendesk data is safely delivered to ChatGPT?

We use the secure OAuth standard which means you authorize adenin accessing your Zendesk data and in turn authorize us to share this data with ChatGPT. Both of these authorizations can be revoked by you at any point through the Linked accounts menu (requires user account). No data is ever stored on adenin servers, instead it is directly sent to the client (in this case ChatGPT) who will treat it in accordance with their privacy policy. Please also check out our Privacy Policy for more details.

Install Zendesk integration for ChatGPT

With adenin you can easily integrate any business app into ChatGPT

  1. Click the Add button below

    adenin logoAdd Zendesk to adenin
  2. Either log in or create your free adenin account. Then you will be directed to your personal dashboard where the installation of your Zendesk integration will start.

  3. Follow the steps in the modal by clicking Next including selecting your data source, authorizing your Zendesk account and more attributes (if they are required).

    At the end click Finish and our built-in smart technology generates a Card with the live data it received from the Zendesk API.

    Image of Zendesk securely connecting with authorization from user
    Zendesk icon


  4. Your Card will now appear on your adenin dashboard.

  5. Modify or embed your Zendesk Adaptive Card from the ··· button in the top right-hand corner of your card:

    Click Edit in Designer to open the Card’s layout in the low-code Adaptive Card designer.

    By clicking Share you can see options for embedding your Card into intranet and chatbot channels. For example, your Zendesk works as a SharePoint web part, or with chatbots such as Microsoft Teams.

To begin, add the adenin’s ChatGPT integration to your ChatGPT account.

Simply follow the button to enter adenin GPT's start screen.

To sign up you will need a ChatGPT Plus account. Once you have that simply ask adenin GPT your first question.

Questions can be answered only from apps you previously added to your adenin account.

After your first question ChatGPT will need to link your adenin and OpenAI account by asking like this:

Click the Sign in with app.adenin.com button and then Allow adenin to share your account with OpenAI.

Once that's done you sometimes have to ask the GPT chat the same question again.

adenin GPT will require constant access to your adenin account, therefore we recommend you click the Always allow button to streamline the process.


How are you liking this new chatbot? Please share your feedback with the team by using the chat button. We'd love to hear what works or doesn't work so well.

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With all our other apps, your possibilities are endless

adenin’s ChatGPT integration isn't just limited to Helpdesk applications, such as Zendesk. Truly transform your ChatGPT experience by simply browsing our App Directory for all your other work tools.

It’s like a personal homescreen where you can monitor everything with ease and from one central location.

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