Zendesk icon connected icon viva-connections icon

Zendesk and Viva Connections integration

Easily show your live Zendesk data inside Viva Connections

Turn Zendesk in an Adaptive Card (ACE) on your Viva dashboard and supercharge your intranet

Screenshot of Viva Connections
App picker with Zendesk selected
Zendesk icon


All tickets

Your Zendesk data is now securely showing in Viva Connections

Zendesk icon connected icon viva-connections icon

Boost productivity and streamline your workflow by integrating Zendesk with Viva Connections through adenin. With this seamless integration, you can get Zendesk data right at your fingertips without leaving your Viva dashboard. All your customer tickets, updates, and necessary information are pulled into neat Adaptive Card Extensions (ACE) within your Viva Connections dashboard.


  • One-stop solution: No need to juggle between Zendesk and Viva. See all the important data in one place.
  • Streamlined Workflow: Deploy ACE that blend naturally into your Viva dashboard, offering a smooth user experience.
  • Developer-friendly: Easy to setup and customize as per your needs.


  • Enhanced productivity: Quick access to data will minimize time wasted switching between apps.
  • Better decision making: By having all relevant information in one place, you can make more informed decisions.
  • Improved customer service: By integrating customer service data into your workflow, you can resolve customer issues faster.

Get started with adenin now

Don't wait for productivity to knock on your door. Embrace it! Start your free account with adenin and integrate Zendesk with Viva Connections today.

Connect Zendesk to Viva Connections now

About adenin’s Viva Connections channel

With the Viva Connections dashboard you have the ability to turn apps from the App Directory into Adaptive Card extensions. These Cards present employees their data in bite-sized snippets and can be expanded to show more details.Use ACE Adaptive Card... Read more

Alternative intranet to Viva Connections

Frequently asked questions about Viva Connections Zendesk integration (FAQ)

What data sources are available for Zendesk?

Zendesk provides a total of 132 data sources. See the first 16 below.

Zendesk integration
All tickets
See tickets from your Zendesk account
Zendesk integration
Create Ticket
Create a new ticket for your Zendesk account
Zendesk integration
My tickets
See tickets assigned to you from your Zendesk account
Zendesk integration
Check Host Mapping Validity for an Existing Brand
Returns a JSON object determining whether a host mapping is valid for the given brand. #### Allowed for - Admins
Zendesk integration
Count Activities
Returns an approximate count of ticket activities in the last 30 days affecting the agent making the request. If the count exceeds 100,000, the count
Zendesk integration
Count Deleted Users
Returns an approximate count of deleted users, including permanently deleted users. If the count exceeds 100,000, it is updated every 24 hours. The r
Zendesk integration
Count Groups
Returns an approximate count of groups. If the count exceeds 100,000, it is updated every 24 hours. The `refreshed_at` property of the `count` object
Zendesk integration
Count Satisfaction Ratings
Returns an approximate count of satisfaction ratings in the account. If the count exceeds 100,000, the count will return a cached result. This cached
Zendesk integration
Count Tags
Returns an approximate count of tags. If the count exceeds 100,000, it is updated every 24 hours. The `refreshed_at` property of the `count` object i
Zendesk integration
Count Ticket Comments
Returns an approximate count of the comments added to the ticket. If the count exceeds 100,000, the count will return a cached result. This cached re
Zendesk integration
Count Ticket Fields
Returns an approximate count of system and custom ticket fields in the account. If the count exceeds 100,000, the count will return a cached result.
Zendesk integration
Count Tickets
Returns an approximate count of tickets in the account. If the count exceeds 100,000, it is updated every 24 hours. `ccd` lists tickets that the spec
Zendesk integration
Count Tickets in View
Returns the ticket count for a single view. This endpoint is rate limited to 5 requests per minute, per view, per agent. #### View Counts The view
Zendesk integration
Count Tickets in Views
Returns the ticket count of each view in a list of views. Accepts up to 20 view ids per request. For the ticket count of a single view, see [Count Tic
Zendesk integration
Count Users
Returns an approximate count of users. If the count exceeds 100,000, it is updated every 24 hours. The response includes a `refreshed_at` property in
Zendesk integration
Count Views
Returns an approximate count of shared and personal views available to the current user. If the count exceeds 100,000, the count will return a cached

To see the other 116 data sources, go to the main Zendesk listing in the App Directory.

Is the Viva Connections integration free?

Yes, Viva Connections is one of the channels built-in into adenin, a platform that integrates all kinds of work apps into a personal dashboard as well as your other work applications, such as intranets or chatbots. Bear in mind that, even though channels such as Viva Connections are free, the use of adenin (including using data from Zendesk) incurs usage charges according to your plan. See the pricing page for details →

Who is the Viva Connections integration for?

adenin’s Viva Connections connector is a popular choice for Customer Service, IT and Sales teams at small to large organizations. The data sources that are built into Zendesk (see above) are incredibly simple to integrate into Viva Connections and don't require any technical know-how. The adenin platform completely handles authenticating with Zendesk and then loads your data into an Adaptive Card layout that, in turn, will be embedded into Viva Connections.

Do I have to be a developer to use the Viva Connections integration with Zendesk?

No, the integration is designed to help busy managers stay on top of their various workplace applications, where Zendesk is just one of many examples (see others). As such, we designed many tools that reduce the amount of coding expected of users: Starting with the Zendesk integration, which you can set up yourself in just a few, completely code-free, steps (see instructions).

Then with the built-in Card designer we automatically generate a layout from your Zendesk data. You could tweak this further in the low-code designer, either yourself if you have some HTML-related skills, or with a little help from us – just reach out to one of the team.

Lastly, there will be the Viva Connections integration which is self-explanatory to install. Just check the installation instructions section for more details.

How does adenin ensure my Zendesk data is safely delivered to Viva Connections?

We use the secure OAuth standard which means you authorize adenin accessing your Zendesk data and in turn authorize us to share this data with Viva Connections. Both of these authorizations can be revoked by you at any point through the Linked accounts menu (requires user account). No data is ever stored on adenin servers, instead it is directly sent to the client (in this case Viva Connections) who will treat it in accordance with their privacy policy. Please also check out our Privacy Policy for more details.

Install Zendesk integration for Viva Connections

With adenin you can easily integrate any business app into Viva Connections

  1. Click the Add button below

    adenin logoAdd Zendesk to adenin
  2. Either log in or create your free adenin account. Then you will be directed to your personal dashboard where the installation of your Zendesk integration will start.

  3. Follow the steps in the modal by clicking Next including selecting your data source, authorizing your Zendesk account and more attributes (if they are required).

    At the end click Finish and our built-in smart technology generates a Card with the live data it received from the Zendesk API.

    Image of Zendesk securely connecting with authorization from user
    Zendesk icon


  4. Your Card will now appear on your adenin dashboard.

  5. Modify or embed your Zendesk Adaptive Card from the ··· button in the top right-hand corner of your card:

    Click Edit in Designer to open the Card’s layout in the low-code Adaptive Card designer.

    By clicking Share you can see options for embedding your Card into intranet and chatbot channels. For example, your Zendesk works as a SharePoint web part, or with chatbots such as Microsoft Teams.

To begin, add the adenin’s Viva Connections integration to your Viva Connections account.

  1. Click the Install now button above to add the Card maker for Viva Connections extension to your Sharepoint page

  2. During the installation, select to Enable this app and add it to all sites, then press Add

  3. After the installation you will be asked to "Approve access so this app works as designed" which you should follow by clicking on Go to API Access Page

  4. There select Microsoft Graph for the correct package and then press Approve. Our Viva app is now correctly installed and ready to go.

  5. Now go to your Dashboard, usually located at <your-sharepoint-domain>/SitePages/Dashboard.aspx, and add a new Card maker for Viva Connections Card

  6. Then select the icon and select Embed an existing Card

  7. Now copy your Card Share URL and paste it in the Viva Card

  8. Optionally, you can edit your Card's Quick or Card View by clicking Edit in Designer or Edit the Quick View

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With all our other apps, your possibilities are endless

adenin’s Viva Connections integration isn't just limited to Helpdesk applications, such as Zendesk. Truly transform your Viva Connections experience by simply browsing our App Directory for all your other work tools.

It’s like a personal homescreen where you can monitor everything with ease and from one central location.

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