Easily integrate your Zendesk data into Viva Connections with our integration

Modernize your CRM platform by bringing your Zendesk data
straight to your organizations' Viva Connections instance

Improve employee happiness by 16%

Never miss another update with real-time Zendesk data

Make better use of your Viva Connections investment

1. Install the Viva Connections integration

You can simply add our adenin platform to Viva Connections by following the below button

2. Connect your Zendesk account

by securely authenticating and selecting a data source

Zendesk

Integration of Zendesk data into Viva Connections

3. Receive your live data

and never risk Viva Connections users missing another update

Your Zendesk data
Finished connector results in your Zendesk data being embedded into Viva Connections
Connect Zendesk to Viva Connections now

With the Zendesk integration, you can stay on top of your assigned tickets and provide outstanding customer service with ease. Simple jump into one of the tickets by clicking on the respective entry.

You'll also get a quick ticket submit form that is ideal if you take customer issues by phone or chat, or perhaps notice an issue with your organization's product yourself. Simple pin the Card to your Board or ask the chatbot for it.

Make Adaptive Cards using your Zendesk data

Travel Request Card from Concur Travel Request Card from Concur
Business travel request Card Business travel request Card
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It's easy to create your own Cards by connecting our Adaptive Card designer to your Zendesk instance. To do that, simply follow the button below and then make a fresh Card or click on the Pick a sample button in the designer to get started with a business-focused template.

Alternatively, you can simply use one of the built-in Adaptive Cards from above and edit their layout by clicking ··· → Edit in Designer.

Digital Assistant logoMake a custom Adaptive Card for Zendesk

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The new Viva Connections dashboard is a hotly awaited addition that takes SharePoint's appeal as a corporate intranet up to 11. With this new feature, Microsoft has added the ability to create Adaptive Cards for a dashboard which presents employees their data in bite-sized snippets they can expand to reveal more data.

With the Viva Connections extension you can:

  • Create beautiful Adaptive Cards that show an image and text in two sizes. These are ideal for internal comms, i.e. news or digital signage

  • Add snippets of data for things users frequently want to see at a glance, i.e. their PTO allowance, open tasks, tickets, etc.

  • Connect Cards to live data sources from the App Directory

With this new extension for Viva Connections, you can create a much more seamless employee experience that turns your ordinary SharePoint into an extraordinary digital workplace hub.

Make Adaptive Cards for Viva Connections dashboard

Digital Assistant already uses enhanced Adaptive Cards, that can connect to 3rd party business apps. This lets organizations create real-time "snippets" of data from any 3rd party app, not just limited to Microsoft, that can in turn be pushed to Microsoft Viva Dashboard.

You can start making your own Adaptive Cards with the built-in Adaptive Card designer, that offers beautiful business templates as well as out-of-the-box connections to dozens of business apps.

Travel Request Card from Concur Travel Request Card from Concur
Business travel request Card Business travel request Card
User profile block
Image block Image block

Make my own Adaptive Cards

All product names, logos, and brands are property of their respective owners. All company, product and service names used on this website are for identification purposes only. Use of these names, logos, and brands does not imply endorsement.