Freshdesk icon connected icon personal-dashboard icon

Freshdesk and Personal dashboard integration

Easily show your live Freshdesk data inside Personal dashboard

Get a personal dashboard for your Freshdesk data that can be easily modified to suit your needs

Screenshot of Personal dashboard
App picker with Freshdesk selected
Freshdesk icon


Create Ticket

Your Freshdesk data is now securely showing in Personal dashboard

Freshdesk icon connected icon personal-dashboard icon

Connect your Freshdesk data to a team dashboard using adenin’s integration, empowering you and your team to work smarter not harder. Our Adaptive Card designer allows you to customize how the data is presented, ensuring you get the most relevant insights at a glance.

  • Personalized Adaptive Cards keep important customer service metrics and tasks front and center
  • Real-time notifications keep you updated on critical Freshdesk updates without having to constantly check in
  • Easy to use for managers and teams alike, improving productivity and reducing frustration
  • Seamlessly integrates with your existing work tools and channels, creating a unified workspace
  • Developer-friendly interface allows for easy customization and integration

Why wait? Start working smarter with adenin today! Create your free account and begin personalizing your team dashboard with real-time Freshdesk data.

Connect Freshdesk to Personal dashboard now

About adenin’s Personal dashboard channel

Just like your favourite workplace applications, adeninʼs own personal dashboard is yet another choice of where you can store your Adaptive Cards. Our own dashboard is a React component that renders all your Adaptive Cards, and with simple drag-and-drop you... Read more

Alternative dashboard to Personal dashboard

Frequently asked questions about Personal dashboard Freshdesk integration (FAQ)

What data sources are available for Freshdesk?

Freshdesk provides the following 2 data sources:

Freshdesk integration
Create Ticket
Create a new ticket for your Freshdesk account
Freshdesk integration
Open Tickets
See new and open tickets from your Freshdesk account

Is the Personal dashboard integration free?

Yes, Personal dashboard is one of the channels built-in into adenin, a platform that integrates all kinds of work apps into a personal dashboard as well as your other work applications, such as intranets or chatbots. Bear in mind that, even though channels such as Personal dashboard are free, the use of adenin (including using data from Freshdesk) incurs usage charges according to your plan. See the pricing page for details →

Who is the Personal dashboard integration for?

adenin’s Personal dashboard connector is a popular choice for Customer Service and IT teams at small to large organizations. The data sources that are built into Freshdesk (see above) are incredibly simple to integrate into Personal dashboard and don't require any technical know-how. The adenin platform completely handles authenticating with Freshdesk and then loads your data into an Adaptive Card layout that, in turn, will be embedded into Personal dashboard.

Do I have to be a developer to use the Personal dashboard integration with Freshdesk?

No, the integration is designed to help busy managers stay on top of their various workplace applications, where Freshdesk is just one of many examples (see others). As such, we designed many tools that reduce the amount of coding expected of users: Starting with the Freshdesk integration, which you can set up yourself in just a few, completely code-free, steps (see instructions).

Then with the built-in Card designer we automatically generate a layout from your Freshdesk data. You could tweak this further in the low-code designer, either yourself if you have some HTML-related skills, or with a little help from us – just reach out to one of the team.

Lastly, there will be the Personal dashboard integration which is self-explanatory to install. Just check the installation instructions section for more details.

How does adenin ensure my Freshdesk data is safely delivered to Personal dashboard?

We use the secure OAuth standard which means you authorize adenin accessing your Freshdesk data and in turn authorize us to share this data with Personal dashboard. Both of these authorizations can be revoked by you at any point through the Linked accounts menu (requires user account). No data is ever stored on adenin servers, instead it is directly sent to the client (in this case Personal dashboard) who will treat it in accordance with their privacy policy. Please also check out our Privacy Policy for more details.

Install Freshdesk integration for Personal dashboard

With adenin you can easily integrate any business app into Personal dashboard

  1. Click the Add button below

    adenin logoAdd Freshdesk to adenin
  2. Either log in or create your free adenin account. Then you will be directed to your personal dashboard where the installation of your Freshdesk integration will start.

  3. Follow the steps in the modal by clicking Next including selecting your data source, authorizing your Freshdesk account and more attributes (if they are required).

    At the end click Finish and our built-in smart technology generates a Card with the live data it received from the Freshdesk API.

    Image of Freshdesk securely connecting with authorization from user
    Freshdesk icon


  4. Your Card will now appear on your adenin dashboard.

  5. Modify or embed your Freshdesk Adaptive Card from the ··· button in the top right-hand corner of your card:

    Click Edit in Designer to open the Card’s layout in the low-code Adaptive Card designer.

    By clicking Share you can see options for embedding your Card into intranet and chatbot channels. For example, your Freshdesk works as a SharePoint web part, or with chatbots such as Microsoft Teams.

To begin, add the adenin’s Personal dashboard integration to your Personal dashboard account.

Salesforce logo Xero logo Confluence logo New Relic logo Smartsheet logo Webex logo Trello logo
Typeform logo Workday logo Airtable logo Shopify logo Sage logo Freshdesk logo Asana logo

With all our other apps, your possibilities are endless

adenin’s Personal dashboard integration isn't just limited to Automation applications, such as Freshdesk. Truly transform your Personal dashboard experience by simply browsing our App Directory for all your other work tools.

It’s like a personal homescreen where you can monitor everything with ease and from one central location.

Browse App Directory 
All product names, logos, and trademarks are property of their respective owners. All company, product and service names used on this website are for identification purposes only. Use of these names, logos, and brands does not imply endorsement.