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Freshdesk and SharePoint integration

Easily show your live Freshdesk data inside SharePoint

Easily embed our Freshdesk web part onto your SharePoint online pages and customize their design

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Screenshot of SharePoint
App picker with Freshdesk selected
Freshdesk icon

Freshdesk

Create Ticket

Your Freshdesk data is now securely showing in SharePoint

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Supercharge your SharePoint with Freshdesk integration by adenin

Unleash the power of Freshdesk and SharePoint together, with adenin’s seamless integration. Bring your customer support data straight into your SharePoint interface via our intuitive web part. With a streamlined search feature, you can now access all your Freshdesk tickets, right from SharePoint. Breeze through your data, powered by Microsoft 365 and adenin’s robust technology!

Features and Benefits:

  • Retrieve and manage Freshdesk tickets directly from your SharePoint interface. No more jumping between apps!
  • Our web part integration allows for a seamless user experience within SharePoint.
  • Inbuilt search feature lets you find any Freshdesk data from within SharePoint. Find what you need, when you need it!
  • Full Microsoft 365 compatibility ensures you can leverage your existing Microsoft stack to its full potential.
  • Developer-friendly setup with robust API connectivity.

Doing customer support has never been this easy and integrated. Start your free account with adenin today and experience the magic of streamlined work yourself!

Connect Freshdesk to SharePoint now

About adenin’s SharePoint channel

Make working together better with the Card maker web part that easily lets you embed your adenin personal dashboard cards into Microsoft 365 SharePoint.Enhance your SharePoint intranet with this plugin that shows Adaptive Cards including interactive elements, such as lists, images,... Read more

Alternative intranet to SharePoint

Microsoft Teams Viva Connections

Frequently asked questions about SharePoint Freshdesk integration (FAQ)

What data sources are available for Freshdesk?

Freshdesk provides the following 2 data sources:

Freshdesk integration
Create Ticket
Create a new ticket for your Freshdesk account
Freshdesk integration
Open Tickets
See new and open tickets from your Freshdesk account

Is the SharePoint integration free?

Yes, SharePoint is one of the channels built-in into adenin, a platform that integrates all kinds of work apps into a personal dashboard as well as your other work applications, such as intranets or chatbots. Bear in mind that, even though channels such as SharePoint are free, the use of adenin (including using data from Freshdesk) incurs usage charges according to your plan. See the pricing page for details →

Who is the SharePoint integration for?

adenin’s SharePoint connector is a popular choice for Customer Service and IT teams at small to large organizations. The data sources that are built into Freshdesk (see above) are incredibly simple to integrate into SharePoint and don't require any technical know-how. The adenin platform completely handles authenticating with Freshdesk and then loads your data into an Adaptive Card layout that, in turn, will be embedded into SharePoint.

Do I have to be a developer to use the SharePoint integration with Freshdesk?

No, the integration is designed to help busy managers stay on top of their various workplace applications, where Freshdesk is just one of many examples (see others). As such, we designed many tools that reduce the amount of coding expected of users: Starting with the Freshdesk integration, which you can set up yourself in just a few, completely code-free, steps (see instructions).

Then with the built-in Card designer we automatically generate a layout from your Freshdesk data. You could tweak this further in the low-code designer, either yourself if you have some HTML-related skills, or with a little help from us – just reach out to one of the team.

Lastly, there will be the SharePoint integration which is self-explanatory to install. Just check the installation instructions section for more details.

How does adenin ensure my Freshdesk data is safely delivered to SharePoint?

We use the secure OAuth standard which means you authorize adenin accessing your Freshdesk data and in turn authorize us to share this data with SharePoint. Both of these authorizations can be revoked by you at any point through the Linked accounts menu (requires user account). No data is ever stored on adenin servers, instead it is directly sent to the client (in this case SharePoint) who will treat it in accordance with their privacy policy. Please also check out our Privacy Policy for more details.

Install Freshdesk integration for SharePoint

With adenin you can easily integrate any business app into SharePoint

  1. Click the Add button below

    adenin logoAdd Freshdesk to adenin

  2. Either log in or create your free adenin account. Then you will be directed to your personal dashboard where the installation of your Freshdesk integration will start.

  3. Follow the steps in the modal by clicking Next including selecting your data source, authorizing your Freshdesk account and more attributes (if they are required).

    At the end click Finish and our built-in smart technology generates a Card with the live data it received from the Freshdesk API.

    Image of Freshdesk securely connecting with authorization from user
    Freshdesk icon

    Freshdesk

  4. Your Card will now appear on your adenin dashboard.

  5. Modify or embed your Freshdesk Adaptive Card from the ··· button in the top right-hand corner of your card:

    Click Edit in Designer to open the Card’s layout in the low-code Adaptive Card designer.

    By clicking Share you can see options for embedding your Card into intranet and chatbot channels. For example, your Freshdesk works as a SharePoint web part, or with chatbots such as Microsoft Teams.

To begin, add the adenin’s SharePoint integration to your SharePoint account.

How to add an Adaptive Card as a SharePoint WebPart

  1. Add the App integrations web part to a SharePoint page
  2. Then open the configuration panel and click on Generate a Card Share URL. This will open a blank Adaptive Card in the Designer.
  3. Simply design your Card by dragging-and-dropping in elements and connect it to your 3rd party app by clicking Connect to data source. Click on the Share button once you're ready to embed the Adaptive Card into SharePoint.
  4. Then just copy the URL across to your web part and your Adaptive Card will start to appear instantly on your SharePoint page
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With all our other apps, your possibilities are endless

adenin’s SharePoint integration isn't just limited to Automation applications, such as Freshdesk. Truly transform your SharePoint experience by simply browsing our App Directory for all your other work tools.

It’s like a personal homescreen where you can monitor everything with ease and from one central location.

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