Free Freshdesk web part for SharePoint

Q: What data sources are available for Freshdesk?

Freshdesk connector provides the following 2 data sources: Create Ticket (Create a new ticket for your Freshdesk account), Open Tickets (See new and open tickets from your Freshdesk account),

Q: Who is the SharePoint integration for?

adenin’s SharePoint integration is a popular choice for Customer Service and IT teams at small to large organizations. The data sources that are built into Freshdesk are incredibly simple to integrate into SharePoint and don't require any technical know-how. The adenin platform completely handles authenticating with Freshdesk and then loads your data into an Adaptive Card layout that, in turn, will be embedded into SharePoint.

Q: Do I have to be a developer to use the SharePoint integration with Freshdesk?

No, the integration is designed to help busy managers stay on top of their various workplace applications, where Freshdesk is just one of many examples. As such, we designed many tools that reduce the amount of coding expected of users: Starting with the Freshdesk integration, which you can set up yourself in just a few, completely code-free, steps (see instructions). Then with the built-in Card designer we automatically generate a layout from your Freshdesk data. You could tweak this further in the low-code designer, either yourself if you have some HTML-related skills, or with a little help from us - just reach out to one of the team. Lastly, there will be the SharePoint integration which is self-explanatory to install. Just check the installation instructions section for more details.

Q: How does adenin ensure my Freshdesk data is safely delivered to SharePoint?

We use the secure OAuth standard which means you authorize adenin accessing your Freshdesk data and in turn authorize us to share this data with SharePoint. Both of these authorizations can be revoked by you at any point through the Linked accounts menu (requires user account). No data is ever stored on adenin servers, instead it is directly sent to the client (in this case SharePoint) who will treat it in accordance with their privacy policy. Please also check out our Privacy Policy for more details.

Supercharge your SharePoint with Freshdesk integration by adenin

Unleash the power of Freshdesk and SharePoint together, with adenin’s seamless integration. Bring your customer support data straight into your SharePoint interface via our intuitive web part. With a streamlined search feature, you can now access all your Freshdesk tickets, right from SharePoint. Breeze through your data, powered by Microsoft 365 and adenin’s robust technology!

Features and Benefits:

Retrieve and manage Freshdesk tickets directly from your SharePoint interface. No more jumping between apps!
Our web part integration allows for a seamless user experience within SharePoint.
Inbuilt search feature lets you find any Freshdesk data from within SharePoint. Find what you need, when you need it!
Full Microsoft 365 compatibility ensures you can leverage your existing Microsoft stack to its full potential.
Developer-friendly setup with robust API connectivity.

Doing customer support has never been this easy and integrated. Start your free account with adenin today and experience the magic of streamlined work yourself!

About adenin’s SharePoint channel

Make working together better with the Card maker web part that easily lets you embed your adenin personal dashboard cards into Microsoft 365 SharePoint.Enhance your SharePoint intranet with this plugin that shows Adaptive Cards including interactive elements, such as lists, images,... Read more

Alternative intranet to SharePoint

Microsoft Teams

Viva Connections

Frequently asked questions about SharePoint Freshdesk app (FAQ)

What data sources are available for Freshdesk?

Freshdesk provides the following 2 data sources:

Create Ticket

Create a new ticket for your Freshdesk account

Open Tickets

See new and open tickets from your Freshdesk account

What features does the SharePoint integration offer?

By using the Freshdesk app for SharePoint you get the following features:

Use apps within

Get access to all App Directory apps within SharePoint without any additional setup

Can embed Cards

Custom Cards made with Adenin's drag-and-drop Card designer can be embedded into the SharePoint experience

What are the 2 best Freshdesk SharePoint apps?

These 2 Freshdesk Cards can be added to your SharePoint instance straight away:

Screenshot of the Create Ticket endpoint from the Freshdesk SharePoint app

Create Ticket web part

Add SharePoint app

Screenshot of the Open Tickets endpoint from the Freshdesk SharePoint app

Open Tickets web part

Add SharePoint app

Is the SharePoint integration free?

Yes, SharePoint is one of the channels built-in into adenin, a platform that integrates all kinds of work apps into a personal dashboard as well as your other work applications, such as intranets or chatbots. Bear in mind that, even though channels such as SharePoint are free, the use of adenin (including using data from Freshdesk) incurs usage charges according to your plan. See the pricing page for details →

Who is the SharePoint integration for?

adenin’s SharePoint connector is a popular choice for Customer Service and IT teams at small to large organizations. The data sources that are built into Freshdesk (see above) are incredibly simple to integrate into SharePoint and don't require any technical know-how. The adenin platform completely handles authenticating with Freshdesk and then loads your data into an Adaptive Card layout that, in turn, will be embedded into SharePoint.

Do I have to be a developer to use the SharePoint integration with Freshdesk?

No, the integration is designed to help busy managers stay on top of their various workplace applications, where Freshdesk is just one of many examples (see others). As such, we designed many tools that reduce the amount of coding expected of users: Starting with the Freshdesk integration, which you can set up yourself in just a few, completely code-free, steps (see instructions).

Then with the built-in Card designer we automatically generate a layout from your Freshdesk data. You could tweak this further in the low-code designer, either yourself if you have some HTML-related skills, or with a little help from us – just reach out to one of the team.

Lastly, there will be the SharePoint integration which is self-explanatory to install. Just check the installation instructions section for more details.

Can I add the Freshdesk web part to normal SharePoint pages?

Yes, the Freshdesk web part is available to use on communication and team SharePoint sites, as well as on Viva Connections dashboards. Simply follow the installation instructions below to see how the App integrations web part can be added to your SharePoint pages, and how you can select the Freshdesk integration from the list of available apps.

How does adenin ensure my Freshdesk data is safely delivered to SharePoint?

We use the secure OAuth standard which means you authorize adenin accessing your Freshdesk data and in turn authorize us to share this data with SharePoint. Both of these authorizations can be revoked by you at any point through the Linked accounts menu (requires user account). No data is ever stored on adenin servers, instead it is directly sent to the client (in this case SharePoint) who will treat it in accordance with their privacy policy. Please also check out our Privacy Policy for more details.

Helping organizations connecting their data

We're always delighted to hear from users – especially if the reviews are this glowing

"⭐️⭐️⭐️⭐️⭐️ Shows a timeline of upcoming events"

Our team needed a straight forward way to see upcoming sales calls in SharePoint. This web part lets you show users their own calendars, as well as shared ones and was just the ticket. During installation we got an error message, which the support addressed.

— Sandra (11/03/2024) Microsoft AppSource

"⭐️⭐️⭐️⭐️⭐️ The Digital Chatbots"

What do you like best about the product?
It provides reminders from my google calendar. I can customise my board to access all my daily essentials in one place. Such as google drive, emails, Jira updates, and more. It has made my life much easier. I do not have to open every single app separately to find messages.
What do you dislike about the product?
It is a bit pricey. The prices could be lower.
What problems is the product solving and how is that benefiting you?
Saving time and energy by providing all updates in one place. Connected to several apps such as Slack, gmail, drive, sheets, etc.

— Kriti B. (10/15/2024) G2 Crowd

"⭐️⭐️⭐️⭐️⭐️ Simple widget"

This simply reads in your RSS feeds and makes it into a web part, for example to share your company blog. The web part's look can be fully adjusted, but there is a small monthly fee for this service (outside of a small monthly allowance).

— Kate Wilkinson (09/20/2024) Microsoft AppSource

"⭐️⭐️⭐️⭐️⭐️ Viva Connections"

We connected Workday to our Viva Connections dashboard to show users their PTO balances and offer a convenient way to request time off. The support was very helpful to go through an internal Infosec approval which added about 6 weeks to be able to roll it out. But the result is perfect!

— Emilia Barakat (09/22/2024) Microsoft AppSource

"⭐️⭐️⭐️⭐️⭐️ Show conversations from non-Teams locations"

Through a merger we had some locations that were used to Slack, and with this web part we could easily import their recent conversations into our SharePoint pages which makes it easier for management to monitor our new stores.

— Agnes Robertson (10/17/2024) Microsoft AppSource

"⭐️⭐️⭐️⭐️ The app store Viva was meant to have"

Despite a lot of hype around Viva dashboard we always held back rolling it out as there was just not a lot of apps available for it, we use ServiceNow, Salesforce and Workday for example; none of which are available in App Source. The only way really was to make up a custom ACE that's pretty much just a fancier bookmark to link out to each portal. So I was stunned to see these 3 apps being available through this Viva app. SNOW took help from their support team get started, and we hit one or two roadblocks submitting requests to Workday, etc. so it's not perfect but after a couple of support sessions we were able to put together a Viva homepage that works great for users and, to my eye, really delivers on the vision Microsoft promised with Viva being the central tab in Teams + SharePoint. So this app = must have

— Verified user (07/27/2024) Microsoft AppSource

"⭐️⭐️⭐️⭐️⭐️ App store for web parts"

I understand this is a company trying to create a marketplace of apps for SharePoint web parts which is a cool idea. It generates a list from the connected app's API which you can then refine. The selection could be a lot bigger, but for the apps I wanted and they had, it worked really well.

— Verified user (03/05/2024) Microsoft AppSource