Freshdesk icon connected icon viva-connections icon

Freshdesk and Viva Connections integration

Easily show your live Freshdesk data inside Viva Connections

Turn Freshdesk in an Adaptive Card (ACE) on your Viva dashboard and supercharge your intranet

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Screenshot of Viva Connections
App picker with Freshdesk selected
Freshdesk icon

Freshdesk

Create Ticket

Your Freshdesk data is now securely showing in Viva Connections

Freshdesk icon connected icon viva-connections icon

Make your Viva Connections dashboard more productive by integrating Freshdesk using adenin. This unique integration lets you pull in API data from Freshdesk into easy-to-use Adaptive Cards (or ACEs, as we like to call them).

The integration will make it possible for you to:

  • Fetch and display your Freshdesk tickets and updates right inside Viva Connections
  • Create, update, and manage your tickets without ever leaving your workspace
  • Collaborate with your team directly from Viva Connections using the gathered data
  • Use Adaptive Cards to visualize the data in an interactive and user-friendly way
  • Enjoy a highly developer-friendly environment with the API integration

This integration revolutionizes the way you work by bringing together your tools and data into one place, and it's all thanks to adenin’s innovative technology.

By combining Freshdesk and Viva Connections, you can maximize productivity, streamline your workflow, and foster better collaboration. And don't worry, you don't need to be a tech whizz to set this up!

Start your free account with adenin to revolutionize your productivity today.

Connect Freshdesk to Viva Connections now

About adenin’s Viva Connections channel

With the Viva Connections dashboard you have the ability to turn apps from the App Directory into Adaptive Card extensions. These Cards present employees their data in bite-sized snippets and can be expanded to show more details.Use ACE Adaptive Card... Read more

Alternative intranet to Viva Connections

SharePoint Microsoft Teams

Frequently asked questions about Viva Connections Freshdesk integration (FAQ)

What data sources are available for Freshdesk?

Freshdesk provides the following 2 data sources:

Freshdesk integration
Create Ticket
Create a new ticket for your Freshdesk account
Freshdesk integration
Open Tickets
See new and open tickets from your Freshdesk account

Is the Viva Connections integration free?

Yes, Viva Connections is one of the channels built-in into adenin, a platform that integrates all kinds of work apps into a personal dashboard as well as your other work applications, such as intranets or chatbots. Bear in mind that, even though channels such as Viva Connections are free, the use of adenin (including using data from Freshdesk) incurs usage charges according to your plan. See the pricing page for details →

Who is the Viva Connections integration for?

adenin’s Viva Connections connector is a popular choice for Customer Service and IT teams at small to large organizations. The data sources that are built into Freshdesk (see above) are incredibly simple to integrate into Viva Connections and don't require any technical know-how. The adenin platform completely handles authenticating with Freshdesk and then loads your data into an Adaptive Card layout that, in turn, will be embedded into Viva Connections.

Do I have to be a developer to use the Viva Connections integration with Freshdesk?

No, the integration is designed to help busy managers stay on top of their various workplace applications, where Freshdesk is just one of many examples (see others). As such, we designed many tools that reduce the amount of coding expected of users: Starting with the Freshdesk integration, which you can set up yourself in just a few, completely code-free, steps (see instructions).

Then with the built-in Card designer we automatically generate a layout from your Freshdesk data. You could tweak this further in the low-code designer, either yourself if you have some HTML-related skills, or with a little help from us – just reach out to one of the team.

Lastly, there will be the Viva Connections integration which is self-explanatory to install. Just check the installation instructions section for more details.

How does adenin ensure my Freshdesk data is safely delivered to Viva Connections?

We use the secure OAuth standard which means you authorize adenin accessing your Freshdesk data and in turn authorize us to share this data with Viva Connections. Both of these authorizations can be revoked by you at any point through the Linked accounts menu (requires user account). No data is ever stored on adenin servers, instead it is directly sent to the client (in this case Viva Connections) who will treat it in accordance with their privacy policy. Please also check out our Privacy Policy for more details.

Install Freshdesk integration for Viva Connections

With adenin you can easily integrate any business app into Viva Connections

  1. Click the Add button below

    adenin logoAdd Freshdesk to adenin

  2. Either log in or create your free adenin account. Then you will be directed to your personal dashboard where the installation of your Freshdesk integration will start.

  3. Follow the steps in the modal by clicking Next including selecting your data source, authorizing your Freshdesk account and more attributes (if they are required).

    At the end click Finish and our built-in smart technology generates a Card with the live data it received from the Freshdesk API.

    Image of Freshdesk securely connecting with authorization from user
    Freshdesk icon

    Freshdesk

  4. Your Card will now appear on your adenin dashboard.

  5. Modify or embed your Freshdesk Adaptive Card from the ··· button in the top right-hand corner of your card:

    Click Edit in Designer to open the Card’s layout in the low-code Adaptive Card designer.

    By clicking Share you can see options for embedding your Card into intranet and chatbot channels. For example, your Freshdesk works as a SharePoint web part, or with chatbots such as Microsoft Teams.

To begin, add the adenin’s Viva Connections integration to your Viva Connections account.

  1. Click the Install now button above to add the Card maker for Viva Connections extension to your Sharepoint page

  2. During the installation, select to Enable this app and add it to all sites, then press Add

  3. After the installation you will be asked to "Approve access so this app works as designed" which you should follow by clicking on Go to API Access Page

  4. There select Microsoft Graph for the correct package and then press Approve. Our Viva app is now correctly installed and ready to go.

  5. Now go to your Dashboard, usually located at <your-sharepoint-domain>/SitePages/Dashboard.aspx, and add a new Card maker for Viva Connections Card

  6. Then select the icon and select Embed an existing Card

  7. Now copy your Card Share URL and paste it in the Viva Card

  8. Optionally, you can edit your Card's Quick or Card View by clicking Edit in Designer or Edit the Quick View

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With all our other apps, your possibilities are endless

adenin’s Viva Connections integration isn't just limited to Automation applications, such as Freshdesk. Truly transform your Viva Connections experience by simply browsing our App Directory for all your other work tools.

It’s like a personal homescreen where you can monitor everything with ease and from one central location.

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