Salesforce Service Cloud integration

Salesforce Service Cloud integration

listed in Helpdesk · Productivity

Digital Assistant logoAdd to adenin Opens in Digital Assistant

With the Service Cloud app for adenin, you get your latest cases straight on your adenin dashboard. Especially when tickets arrive in a shared mailbox, it can be hard to realize when there is a new case assigned to you.

But the Service Cloud app places a convenient Adaptive Card on your dashboard, that shows you all of your open cases that even be sorted by priority

  • No more manually checking your Service Cloud, just sit back and watch your adenin dashboard for the latest cases
  • Submit new cases from the companion Create case Card that you can invoke anywhere adenin is available, e.g. Microsoft Teams, Chrome extension, etc

Use built-in Adaptive Cards

See a list of your Salesforce cases so you quickly spot whenever you have a new case open, without having to manually check your inbox. Perfect for when Salesforce cases go to a shared mailbox.

Digital Assistant logoInstall this Card

Get an alternative version of this Card where your cases are sorted by priority (requires Priority to be an available field in your Salesforce instance)

Digital Assistant logoInstall this Card

Open a new case directly in Salesforce without breaking your flow. This Adaptive Card can be easily pinned to your Board or embedded into any other channel where your Digital Assistant is available

Digital Assistant logoInstall this Card

Adaptive Cards for Salesforce Service Cloud

It's easy to make your own Salesforce Service Cloud Cards with live data from the API.

Travel Request Card from Concur Travel Request Card from Concur
Business travel request Card Business travel request Card
User profile block
Image block Image block

Once you connect the Salesforce Service Cloud API to your adenin account, a Card with your desired data will be generated and added to your dashboard.

Making changes to this Card's layout is easy with our low-code Adaptive Card designer. Simply click on the ··· button and then Edit in Designer.

It's incredibly developer-friendly and lets you drag-and-drop new elements into your design, or adjust the visual properties by selecting any element from the preview area.

Popular channels

Users love to use Salesforce Service Cloud within these business apps:

ChatGPT ChatGPT integration New
Ask our ChatGPT plugin anything about your Salesforce Service Cloud data and get real-time replies
SharePoint SharePoint integration
With our Card maker web part you can easily add Salesforce Service Cloud to any SharePoint page and customize the layout using the built-in Adaptive Cards Designer
Microsoft Teams Microsoft Teams integration
Get the power of a smart assistant that talks to your Salesforce Service Cloud data and pin relevant Adaptive Cards to the built-in dashboard
Browse all channels 

How would you rate this integration?

All product names, logos, and brands are property of their respective owners. All company, product and service names used on this website are for identification purposes only. Use of these names, logos, and brands does not imply endorsement.