With the Service Cloud app for adenin, you get your latest cases straight on your adenin dashboard. Especially when tickets arrive in a shared mailbox, it can be hard to realize when there is a new case assigned to you.
But the Service Cloud app places a convenient Adaptive Card on your dashboard, that shows you all of your open cases that even be sorted by priority
- No more manually checking your Service Cloud, just sit back and watch your adenin dashboard for the latest cases
- Submit new cases from the companion Create case Card that you can invoke anywhere adenin is available, e.g. Microsoft Teams, Chrome extension, etc
Use built-in Adaptive Cards
See a list of your Salesforce cases so you quickly spot whenever you have a new case open, without having to manually check your inbox. Perfect for when Salesforce cases go to a shared mailbox.
Get an alternative version of this Card where your cases are sorted by priority (requires Priority to be an available field in your Salesforce instance)
Open a new case directly in Salesforce without breaking your flow. This Adaptive Card can be easily pinned to your Board or embedded into any other channel where your Digital Assistant is available
Adaptive Cards for Salesforce Service Cloud
It's easy to make your own Salesforce Service Cloud Cards with live data from the API.
Once you connect the Salesforce Service Cloud API to your adenin account, a Card with your desired data will be generated and added to your dashboard.
Making changes to this Card's layout is easy with our low-code Adaptive Card designer. Simply click on the ··· button and then Edit in Designer.
It's incredibly developer-friendly and lets you drag-and-drop new elements into your design, or adjust the visual properties by selecting any element from the preview area.
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