Salesforce Service Cloud integration for your own
personal dashboard or intranet
adenin puts Salesforce Service Cloud data and all your other apps into a personal dashboard. Work smarter and interact, create, or embed your apps anywhich way you want.
With the Service Cloud app for adenin, you get your latest cases straight on your adenin dashboard. Especially when tickets arrive in a shared mailbox, it can be hard to realize when there is a new case assigned to you.
But the Service Cloud app places a convenient Adaptive Card on your dashboard, that shows you all of your open cases that even be sorted by priority
- No more manually checking your Service Cloud, just sit back and watch your adenin dashboard for the latest cases
- Submit new cases from the companion Create case Card that you can invoke anywhere adenin is available, e.g. Microsoft Teams, Chrome extension, etc
Make your own Adaptive Cards from Salesforce Service Cloud data
Once you connect the Salesforce Service Cloud API to your adenin account, a Card with your desired data will be generated and added to your dashboard.
Making changes to this Card’s layout is easy with our low-code Adaptive Card designer. Simply click on the ··· button and then Edit in Designer.
It’s incredibly developer-friendly and lets you drag-and-drop new elements into your design, or adjust the visual properties by selecting any element from the preview area.
How to install the Salesforce Service Cloud integration on your personal dashboard
Click the Add button belowAdd Salesforce Service Cloud to adenin
Either log in or create your free adenin account. Then you will be directed to your personal dashboard where the installation of your Salesforce Service Cloud integration will start.
Follow the steps in the modal by clicking Next including selecting your data source, authorizing your Salesforce Service Cloud account and more attributes (if they are required).
At the end click Finish and our built-in smart technology generates a Card with the live data it received from the Salesforce Service Cloud API.
Salesforce Service Cloud
Your Card will now appear on your adenin dashboard.
Modify or embed your Adaptive Card from the ··· button in the top right-hand corner of your card:
Click Edit in Designer to open the Card’s layout in the low-code Adaptive Card designer.
By clicking Share you can see options for embedding your Card into intranet and chatbot channels. For example, your Salesforce Service Cloud integration works as a SharePoint web part, or with chatbots such as Microsoft Teams.