Free Salesforce Service Cloud integration for Viva Connections

Get your Salesforce Service Cloud data right where you need it - in your Viva Connections dashboard. Adenin lets you conveniently integrate Salesforce Service Cloud data into your Viva Connections environment using Adaptive Cards. Get a unified, streamlined view of all your important data and kiss app-switching goodbye.

Highlights:

Use Adaptive Cards to bring Salesforce data into your Viva Connections dashboard
Reduce app-switching and increase productivity
Give your team access to Salesforce Service Cloud data without ever leaving Viva
Make your Viva Connections environment even more powerful with useful Salesforce Service Cloud data
ACE (Adaptive Card Extensions) ensure seamless, easy integration

Benefits:

Easy and developer-friendly integration with Salesforce Service Cloud
Adaptive Cards give you a unified, streamlined view of your data
Save time and increase efficiency by keeping all your data in one place
Enhance your Viva Connections dashboard with ACE for a smoother, more powerful user experience
Make more informed decisions with all your data right at your fingertips

Ready to supercharge your Viva Connections dashboard with Salesforce Service Cloud data? Create your free account with adenin today and see what you've been missing.

About adenin’s Viva Connections channel

The new Viva Connections dashboard is a hotly awaited addition that takes SharePoint's appeal as a corporate intranet up to 11. With this new feature, Microsoft has added the ability to create Adaptive Cards for a dashboard which presents employees... Read more

Alternatives to Viva Connections on adenin

Frequently asked questions about Salesforce Service Cloud integration integration for Viva Connections

What data sources are available for Salesforce Service Cloud?

Salesforce Service Cloud provides the following 0 data sources:

Is the Viva Connections integration free?

Yes, Viva Connections is one of the channels built-in into adenin, a platform that integrates all kinds of work apps into a personal dashboard as well as your other work applications, such as intranets or chatbots. Bear in mind that, even though channels such as Viva Connections are free, the use of adenin (including using data from Salesforce Service Cloud) incurs usage charges according to your plan. See the pricing page for details →

Who is the Viva Connections integration for?

adenin’s Viva Connections integration is a popular choice for Customer Service, Human Resources and IT teams at small to large organizations. The data sources that are built into Salesforce Service Cloud (see above) are incredibly simple to integrate into Viva Connections and don't require any technical know-how. The adenin platform completely handles authenticating with Salesforce Service Cloud and then loads your data into an Adaptive Card layout that, in turn, will be embedded into Viva Connections.

Do I have to be a developer to use the Viva Connections integration with Salesforce Service Cloud?

No, the integration is designed to help busy managers stay on top of their various workplace applications, where Salesforce Service Cloud is just one of many examples (see others). As such, we designed many tools that reduce the amount of coding expected of users: Starting with the Salesforce Service Cloud integration, which you can set up yourself in just a few, completely code-free, steps (see instructions).

Then with the built-in Card designer we automatically generate a layout from your Salesforce Service Cloud data. You could tweak this further in the low-code designer, either yourself if you have some HTML-related skills, or with a little help from us – just reach out to one of the team.

Lastly, there will be the Viva Connections integration which is self-explanatory to install. Just check the installation instructions section for more details.

How does adenin ensure my Salesforce Service Cloud data is safely delivered to Viva Connections?

We use the secure OAuth standard which means you authorize adenin accessing your Salesforce Service Cloud data and in turn authorize us to share this data with Viva Connections. Both of these authorizations can be revoked by you at any point through the Linked accounts menu (requires user account). No data is ever stored on adenin servers, instead it is directly sent to the client (in this case Viva Connections) who will treat it in accordance with their privacy policy. Please also check out our Privacy Policy for more details.

Install Salesforce Service Cloud integration for Viva Connections

With adenin you can easily integrate any business app into Viva Connections

1. Add Salesforce Service Cloud to adenin
2. Integrate adenin into Viva Connections

Click the Add button below
Add Salesforce Service Cloud to adenin
Either log in or create your free adenin account. Then you will be directed to your personal dashboard where the installation of your Salesforce Service Cloud integration will start.
Follow the steps in the modal by clicking Next including selecting your data source, authorizing your Salesforce Service Cloud account and more attributes (if they are required).
At the end click Finish and our built-in smart technology generates a Card with the live data it received from the Salesforce Service Cloud API.
Salesforce Service Cloud
Your Card will now appear on your adenin dashboard.
Modify or embed your Salesforce Service Cloud Adaptive Card from the ··· button in the top right-hand corner of your card:
Click Edit in Designer to open the Card’s layout in the low-code Adaptive Card designer.
By clicking Share you can see options for embedding your Card into intranet and chatbot channels. For example, your Salesforce Service Cloud works as a SharePoint web part, or with chatbots such as Microsoft Teams.

To begin, add the adenin’s Viva Connections integration to your Viva Connections account.

Click the Install now button above to add the Card maker for Viva Connections extension to your Sharepoint page
During the installation, select to Enable this app and add it to all sites, then press Add
After the installation you will be asked to "Approve access so this app works as designed" which you should follow by clicking on Go to API Access Page
There select Microsoft Graph for the correct package and then press Approve. Our Viva app is now correctly installed and ready to go.
Now go to your Dashboard, usually located at <your-sharepoint-domain>/SitePages/Dashboard.aspx, and add a new Card maker for Viva Connections Card
Then select the icon and select Embed an existing Card
Now copy your Card Share URL and paste it in the Viva Card
Optionally, you can edit your Card's Quick or Card View by clicking Edit in Designer or Edit the Quick View

adenin for Viva ConnectionsEasily show your live Salesforce Service Cloud data inside Viva Connections