Easily integrate your Salesforce Service Cloud data into Viva Connections with our integration

Modernize your CRM platform by bringing your Salesforce Service Cloud data
straight to your organizations' Viva Connections instance

Improve employee happiness by 16%

Never miss another update with real-time Salesforce Service Cloud data

Make better use of your Viva Connections investment

1. Install the Viva Connections integration

You can simply add our adenin platform to Viva Connections by following the below button

2. Connect your Salesforce Service Cloud account

by securely authenticating and selecting a data source

Salesforce Service Cloud

Integration of Salesforce Service Cloud data into Viva Connections

3. Receive your live data

and never risk Viva Connections users missing another update

Your Salesforce Service Cloud data
Finished connector results in your Salesforce Service Cloud data being embedded into Viva Connections
Connect Salesforce Service Cloud to Viva Connections now

With the Service Cloud app for Digital Assistant, you get your latest cases straight on your Digital Assistant Board. Especially when tickets arrive in a shared mailbox, it can be hard to realize when there is a new case assigned to you.

But the Service Cloud app places a convenient Adaptive Card on your Board, that shows you all of your open cases that even be sorted by priority

  • No more manually checking your Service Cloud, just sit back and watch your Digital Assistant Board for the latest cases
  • Submit new cases from the companion Create case Card that you can invoke anywhere you're Digital Assistant is available, e.g. Microsoft Teams, Chrome extension, etc

Use built-in Adaptive Cards

See a list of your Salesforce cases so you quickly spot whenever you have a new case open, without having to manually check your inbox. Perfect for when Salesforce cases go to a shared mailbox.

Digital Assistant logoInstall this Card

Get an alternative version of this Card where your cases are sorted by priority (requires Priority to be an available field in your Salesforce instance)

Digital Assistant logoInstall this Card

Open a new case directly in Salesforce without breaking your flow. This Adaptive Card can be easily pinned to your Board or embedded into any other channel where your Digital Assistant is available

Digital Assistant logoInstall this Card

Make your own Adaptive Cards with Salesforce Service Cloud

Travel Request Card from Concur Travel Request Card from Concur
Business travel request Card Business travel request Card
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The built-in Cards are Adaptive Cards which you can easily customize to match your requirements by clicking on ··· and then Edit in Designer. But you can also make entirely new Adaptive Card for Salesforce Service Cloud using the built-in Adaptive Card designer.

It will automatically connect with Salesforce's RESTful API and take care of the authentication. All you have to do is direct the Designer to a SOSL search of your choosing. To do this click on Connect to data source and enter the connection string /services/data/v54.0/query?q= followed by your SOSL search string.

Digital Assistant logoMake an Adaptive Card for Salesforce Service Cloud

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The new Viva Connections dashboard is a hotly awaited addition that takes SharePoint's appeal as a corporate intranet up to 11. With this new feature, Microsoft has added the ability to create Adaptive Cards for a dashboard which presents employees their data in bite-sized snippets they can expand to reveal more data.

With the Viva Connections extension you can:

  • Create beautiful Adaptive Cards that show an image and text in two sizes. These are ideal for internal comms, i.e. news or digital signage

  • Add snippets of data for things users frequently want to see at a glance, i.e. their PTO allowance, open tasks, tickets, etc.

  • Connect Cards to live data sources from the App Directory

With this new extension for Viva Connections, you can create a much more seamless employee experience that turns your ordinary SharePoint into an extraordinary digital workplace hub.

Make Adaptive Cards for Viva Connections dashboard

Digital Assistant already uses enhanced Adaptive Cards, that can connect to 3rd party business apps. This lets organizations create real-time "snippets" of data from any 3rd party app, not just limited to Microsoft, that can in turn be pushed to Microsoft Viva Dashboard.

You can start making your own Adaptive Cards with the built-in Adaptive Card designer, that offers beautiful business templates as well as out-of-the-box connections to dozens of business apps.

Travel Request Card from Concur Travel Request Card from Concur
Business travel request Card Business travel request Card
User profile block
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Make my own Adaptive Cards

All product names, logos, and brands are property of their respective owners. All company, product and service names used on this website are for identification purposes only. Use of these names, logos, and brands does not imply endorsement.