Salesforce Service Cloud icon connected icon viva-connections icon

Salesforce Service Cloud and Viva Connections integration

Easily show your live Salesforce Service Cloud data inside Viva Connections

Turn Salesforce Service Cloud in an Adaptive Card (ACE) on your Viva dashboard and supercharge your intranet

Screenshot of Viva Connections
App picker with Salesforce Service Cloud selected
Salesforce Service Cloud icon

Salesforce Service Cloud

Live data

Your Salesforce Service Cloud data is now securely showing in Viva Connections

Salesforce Service Cloud icon connected icon viva-connections icon

Get your Salesforce Service Cloud data right where you need it - in your Viva Connections dashboard. Adenin lets you conveniently integrate Salesforce Service Cloud data into your Viva Connections environment using Adaptive Cards. Get a unified, streamlined view of all your important data and kiss app-switching goodbye.

Highlights:

  • Use Adaptive Cards to bring Salesforce data into your Viva Connections dashboard
  • Reduce app-switching and increase productivity
  • Give your team access to Salesforce Service Cloud data without ever leaving Viva
  • Make your Viva Connections environment even more powerful with useful Salesforce Service Cloud data
  • ACE (Adaptive Card Extensions) ensure seamless, easy integration

Benefits:

  • Easy and developer-friendly integration with Salesforce Service Cloud
  • Adaptive Cards give you a unified, streamlined view of your data
  • Save time and increase efficiency by keeping all your data in one place
  • Enhance your Viva Connections dashboard with ACE for a smoother, more powerful user experience
  • Make more informed decisions with all your data right at your fingertips

Ready to supercharge your Viva Connections dashboard with Salesforce Service Cloud data? Create your free account with adenin today and see what you've been missing.

Connect Salesforce Service Cloud to Viva Connections now

About adenin’s Viva Connections channel

With the Viva Connections dashboard you have the ability to turn apps from the App Directory into Adaptive Card extensions. These Cards present employees their data in bite-sized snippets and can be expanded to show more details.Use ACE Adaptive Card... Read more

Alternative intranet to Viva Connections

Frequently asked questions about Viva Connections Salesforce Service Cloud integration (FAQ)

What data sources are available for Salesforce Service Cloud?

Salesforce Service Cloud provides the following 0 data sources:

Is the Viva Connections integration free?

Yes, Viva Connections is one of the channels built-in into adenin, a platform that integrates all kinds of work apps into a personal dashboard as well as your other work applications, such as intranets or chatbots. Bear in mind that, even though channels such as Viva Connections are free, the use of adenin (including using data from Salesforce Service Cloud) incurs usage charges according to your plan. See the pricing page for details →

Who is the Viva Connections integration for?

adenin’s Viva Connections connector is a popular choice for Customer Service, Human Resources and IT teams at small to large organizations. The data sources that are built into Salesforce Service Cloud (see above) are incredibly simple to integrate into Viva Connections and don't require any technical know-how. The adenin platform completely handles authenticating with Salesforce Service Cloud and then loads your data into an Adaptive Card layout that, in turn, will be embedded into Viva Connections.

Do I have to be a developer to use the Viva Connections integration with Salesforce Service Cloud?

No, the integration is designed to help busy managers stay on top of their various workplace applications, where Salesforce Service Cloud is just one of many examples (see others). As such, we designed many tools that reduce the amount of coding expected of users: Starting with the Salesforce Service Cloud integration, which you can set up yourself in just a few, completely code-free, steps (see instructions).

Then with the built-in Card designer we automatically generate a layout from your Salesforce Service Cloud data. You could tweak this further in the low-code designer, either yourself if you have some HTML-related skills, or with a little help from us – just reach out to one of the team.

Lastly, there will be the Viva Connections integration which is self-explanatory to install. Just check the installation instructions section for more details.

How does adenin ensure my Salesforce Service Cloud data is safely delivered to Viva Connections?

We use the secure OAuth standard which means you authorize adenin accessing your Salesforce Service Cloud data and in turn authorize us to share this data with Viva Connections. Both of these authorizations can be revoked by you at any point through the Linked accounts menu (requires user account). No data is ever stored on adenin servers, instead it is directly sent to the client (in this case Viva Connections) who will treat it in accordance with their privacy policy. Please also check out our Privacy Policy for more details.

Install Salesforce Service Cloud integration for Viva Connections

With adenin you can easily integrate any business app into Viva Connections

  1. Click the Add button below

    adenin logoAdd Salesforce Service Cloud to adenin
  2. Either log in or create your free adenin account. Then you will be directed to your personal dashboard where the installation of your Salesforce Service Cloud integration will start.

  3. Follow the steps in the modal by clicking Next including selecting your data source, authorizing your Salesforce Service Cloud account and more attributes (if they are required).

    At the end click Finish and our built-in smart technology generates a Card with the live data it received from the Salesforce Service Cloud API.

    Image of Salesforce Service Cloud securely connecting with authorization from user
    Salesforce Service Cloud icon

    Salesforce Service Cloud

  4. Your Card will now appear on your adenin dashboard.

  5. Modify or embed your Salesforce Service Cloud Adaptive Card from the ··· button in the top right-hand corner of your card:

    Click Edit in Designer to open the Card’s layout in the low-code Adaptive Card designer.

    By clicking Share you can see options for embedding your Card into intranet and chatbot channels. For example, your Salesforce Service Cloud works as a SharePoint web part, or with chatbots such as Microsoft Teams.

To begin, add the adenin’s Viva Connections integration to your Viva Connections account.

  1. Click the Install now button above to add the Card maker for Viva Connections extension to your Sharepoint page

  2. During the installation, select to Enable this app and add it to all sites, then press Add

  3. After the installation you will be asked to "Approve access so this app works as designed" which you should follow by clicking on Go to API Access Page

  4. There select Microsoft Graph for the correct package and then press Approve. Our Viva app is now correctly installed and ready to go.

  5. Now go to your Dashboard, usually located at <your-sharepoint-domain>/SitePages/Dashboard.aspx, and add a new Card maker for Viva Connections Card

  6. Then select the icon and select Embed an existing Card

  7. Now copy your Card Share URL and paste it in the Viva Card

  8. Optionally, you can edit your Card's Quick or Card View by clicking Edit in Designer or Edit the Quick View

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With all our other apps, your possibilities are endless

adenin’s Viva Connections integration isn't just limited to Helpdesk applications, such as Salesforce Service Cloud. Truly transform your Viva Connections experience by simply browsing our App Directory for all your other work tools.

It’s like a personal homescreen where you can monitor everything with ease and from one central location.

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