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ServiceNow and ChatGPT integration

Easily show your live ServiceNow data inside ChatGPT

Ask adenin GPT anything about your ServiceNow data and get real-time replies

Screenshot of ChatGPT
App picker with ServiceNow selected
ServiceNow icon


Create ServiceNow Incident

Your ServiceNow data is now securely showing in ChatGPT

ServiceNow icon connected icon chatgpt icon

Unifying ServiceNow with ChatGPT through Adenin

We're making it easier than ever to integrate ServiceNow's rich trove of data into your daily chat with ChatGPT. You're just a few clicks away from having an AI chatbot at your service, thanks to our OpenAPI, and it's just as secure as it sounds.

The adenin integration allows you to pull out data from ServiceNow and serve it instantly on your ChatGPT. It's like having a secret weapon in your conversations that can gather data, start new requests, or submit details, all without leaving your chat platform.

Here's what's in store for you:

  • Become a productivity powerhouse: Keep the conversation flowing while pulling out key data from ServiceNow, all within ChatGPT.
  • 🧠 Enhanced AI capabilities: adenin’s integration leverages your AI chatbot to retrieve data, start requests, or make submissions.
  • Seamless data exchange: With OpenAPI, connect your ServiceNow to ChatGPT without a hitch.
  • Keep it secure: Your data remains in safe hands. adenin ensures that the communication between ServiceNow and ChatGPT is secure and encrypted.

Ready to supercharge your ChatGPT experience with ServiceNow? Start your free adenin account today and unlock unlimited possibilities.

Connect ServiceNow to ChatGPT now

About adenin’s ChatGPT channel

With the adenin custom GPT you can turn your chat into a veritable business assistant. Simply ask it to look up some data, check what tasks you have to due, or enquire about company policies.Through ChatGPT's smartness it's easier than... Read more

Alternative chatbot to ChatGPT

Frequently asked questions about ChatGPT ServiceNow integration (FAQ)

What data sources are available for ServiceNow?

ServiceNow provides the following 4 data sources:

ServiceNow integration
Create ServiceNow Incident
Create a new incident in ServiceNow
ServiceNow integration
My Incidents
ServiceNow integration
Query a table
Shows you a customizable result based on a query
ServiceNow integration
ServiceNow Incidents

Is the ChatGPT integration free?

Yes, ChatGPT is one of the channels built-in into adenin, a platform that integrates all kinds of work apps into a personal dashboard as well as your other work applications, such as intranets or chatbots. Bear in mind that, even though channels such as ChatGPT are free, the use of adenin (including using data from ServiceNow) incurs usage charges according to your plan. See the pricing page for details →

Who is the ChatGPT integration for?

adenin’s ChatGPT connector is a popular choice for IT teams at small to large organizations. The data sources that are built into ServiceNow (see above) are incredibly simple to integrate into ChatGPT and don't require any technical know-how. The adenin platform completely handles authenticating with ServiceNow and then loads your data into an Adaptive Card layout that, in turn, will be embedded into ChatGPT.

Do I have to be a developer to use the ChatGPT integration with ServiceNow?

No, the integration is designed to help busy managers stay on top of their various workplace applications, where ServiceNow is just one of many examples (see others). As such, we designed many tools that reduce the amount of coding expected of users: Starting with the ServiceNow integration, which you can set up yourself in just a few, completely code-free, steps (see instructions).

Then with the built-in Card designer we automatically generate a layout from your ServiceNow data. You could tweak this further in the low-code designer, either yourself if you have some HTML-related skills, or with a little help from us – just reach out to one of the team.

Lastly, there will be the ChatGPT integration which is self-explanatory to install. Just check the installation instructions section for more details.

How does adenin ensure my ServiceNow data is safely delivered to ChatGPT?

We use the secure OAuth standard which means you authorize adenin accessing your ServiceNow data and in turn authorize us to share this data with ChatGPT. Both of these authorizations can be revoked by you at any point through the Linked accounts menu (requires user account). No data is ever stored on adenin servers, instead it is directly sent to the client (in this case ChatGPT) who will treat it in accordance with their privacy policy. Please also check out our Privacy Policy for more details.

Install ServiceNow integration for ChatGPT

With adenin you can easily integrate any business app into ChatGPT

  1. Click the Add button below

    adenin logoAdd ServiceNow to adenin
  2. Either log in or create your free adenin account. Then you will be directed to your personal dashboard where the installation of your ServiceNow integration will start.

  3. Follow the steps in the modal by clicking Next including selecting your data source, authorizing your ServiceNow account and more attributes (if they are required).

    At the end click Finish and our built-in smart technology generates a Card with the live data it received from the ServiceNow API.

    Image of ServiceNow securely connecting with authorization from user
    ServiceNow icon


  4. Your Card will now appear on your adenin dashboard.

  5. Modify or embed your ServiceNow Adaptive Card from the ··· button in the top right-hand corner of your card:

    Click Edit in Designer to open the Card’s layout in the low-code Adaptive Card designer.

    By clicking Share you can see options for embedding your Card into intranet and chatbot channels. For example, your ServiceNow works as a SharePoint web part, or with chatbots such as Microsoft Teams.

To begin, add the adenin’s ChatGPT integration to your ChatGPT account.

Simply follow the button to enter adenin GPT's start screen.

To sign up you will need a ChatGPT Plus account. Once you have that simply ask adenin GPT your first question.

Questions can be answered only from apps you previously added to your adenin account.

After your first question ChatGPT will need to link your adenin and OpenAI account by asking like this:

Click the Sign in with button and then Allow adenin to share your account with OpenAI.

Once that's done you sometimes have to ask the GPT chat the same question again.

adenin GPT will require constant access to your adenin account, therefore we recommend you click the Always allow button to streamline the process.


How are you liking this new chatbot? Please share your feedback with the team by using the chat button. We'd love to hear what works or doesn't work so well.

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With all our other apps, your possibilities are endless

adenin’s ChatGPT integration isn't just limited to Analytics applications, such as ServiceNow. Truly transform your ChatGPT experience by simply browsing our App Directory for all your other work tools.

It’s like a personal homescreen where you can monitor everything with ease and from one central location.

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