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Stay up-to-date with the ServiceNow app for ChatGPT

Ask adenin GPT anything about your ServiceNow data and get real-time replies

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Screenshot of Query a table
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Screenshot of Create ServiceNow Incident
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Screenshot of ServiceNow Incidents
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Screenshot of My Incidents
Funnel Screenshot of ChatGPT

Unifying ServiceNow with ChatGPT through Adenin

We're making it easier than ever to integrate ServiceNow's rich trove of data into your daily chat with ChatGPT. You're just a few clicks away from having an AI chatbot at your service, thanks to our OpenAPI, and it's just as secure as it sounds.

The adenin integration allows you to pull out data from ServiceNow and serve it instantly on your ChatGPT. It's like having a secret weapon in your conversations that can gather data, start new requests, or submit details, all without leaving your chat platform.

Here's what's in store for you:

  • Become a productivity powerhouse: Keep the conversation flowing while pulling out key data from ServiceNow, all within ChatGPT.
  • 🧠 Enhanced AI capabilities: adenin’s integration leverages your AI chatbot to retrieve data, start requests, or make submissions.
  • Seamless data exchange: With OpenAPI, connect your ServiceNow to ChatGPT without a hitch.
  • Keep it secure: Your data remains in safe hands. adenin ensures that the communication between ServiceNow and ChatGPT is secure and encrypted.

Ready to supercharge your ChatGPT experience with ServiceNow? Start your free adenin account today and unlock unlimited possibilities.

Connect ServiceNow app to ChatGPT now

About adenin’s ChatGPT channel

With the adenin custom GPT you can turn your chat into a veritable business assistant. Simply ask it to look up some data, check what tasks you have to due, or enquire about company policies.Through ChatGPT's smartness it's easier than... Read more

Alternative chatbot to ChatGPT

Frequently asked questions about ChatGPT ServiceNow app (FAQ)

What data sources are available for ServiceNow?

ServiceNow provides the following 4 data sources:

ServiceNow integration
Create ServiceNow Incident
Create a new incident in ServiceNow
ServiceNow integration
My Incidents
ServiceNow integration
Query a table
Shows you a customizable result based on a query
ServiceNow integration
ServiceNow Incidents

What features does the ChatGPT integration offer?

By using the ServiceNow app for ChatGPT you get the following features:

ServiceNow integration
Use apps within
Get access to all App Directory apps within ChatGPT without any additional setup
ServiceNow integration
Can embed Cards
Custom Cards made with Adenin's drag-and-drop Card designer can be embedded into the ChatGPT experience
ServiceNow integration
Is a chatbot
Ask the customizable chatbot anything about ServiceNow data using just natural language

What are the 4 best ServiceNow ChatGPT apps?

These 4 ServiceNow Cards can be added to your personal dashboard or intranet straight away:

Screenshot of the Query a table endpoint from the ServiceNow ChatGPT app
Query a table
Enable now
Screenshot of the Create ServiceNow Incident endpoint from the ServiceNow ChatGPT app
Create ServiceNow Incident
Enable now
Screenshot of the ServiceNow Incidents endpoint from the ServiceNow ChatGPT app
ServiceNow Incidents
Enable now
Screenshot of the My Incidents endpoint from the ServiceNow ChatGPT app
My Incidents
Enable now

Is the ChatGPT integration free?

Yes, ChatGPT is one of the channels built-in into adenin, a platform that integrates all kinds of work apps into a personal dashboard as well as your other work applications, such as intranets or chatbots. Bear in mind that, even though channels such as ChatGPT are free, the use of adenin (including using data from ServiceNow) incurs usage charges according to your plan. See the pricing page for details →

Who is the ChatGPT integration for?

adenin’s ChatGPT connector is a popular choice for IT teams at small to large organizations. The data sources that are built into ServiceNow (see above) are incredibly simple to integrate into ChatGPT and don't require any technical know-how. The adenin platform completely handles authenticating with ServiceNow and then loads your data into an Adaptive Card layout that, in turn, will be embedded into ChatGPT.

Do I have to be a developer to use the ChatGPT integration with ServiceNow?

No, the integration is designed to help busy managers stay on top of their various workplace applications, where ServiceNow is just one of many examples (see others). As such, we designed many tools that reduce the amount of coding expected of users: Starting with the ServiceNow integration, which you can set up yourself in just a few, completely code-free, steps (see instructions).

Then with the built-in Card designer we automatically generate a layout from your ServiceNow data. You could tweak this further in the low-code designer, either yourself if you have some HTML-related skills, or with a little help from us – just reach out to one of the team.

Lastly, there will be the ChatGPT integration which is self-explanatory to install. Just check the installation instructions section for more details.

How does adenin ensure my ServiceNow data is safely delivered to ChatGPT?

We use the secure OAuth standard which means you authorize adenin accessing your ServiceNow data and in turn authorize us to share this data with ChatGPT. Both of these authorizations can be revoked by you at any point through the Linked accounts menu (requires user account). No data is ever stored on adenin servers, instead it is directly sent to the client (in this case ChatGPT) who will treat it in accordance with their privacy policy. Please also check out our Privacy Policy for more details.

Helping organizations connecting their data

We're always delighted to hear from users – especially if the reviews are this glowing

"⭐️⭐️⭐️⭐️⭐️ Shows a timeline of upcoming events"

Our team needed a straight forward way to see upcoming sales calls in SharePoint. This web part lets you show users their own calendars, as well as shared ones and was just the ticket. During installation we got an error message, which the support addressed.

— Sandra (11/03/2024) Microsoft AppSource

"⭐️⭐️⭐️⭐️⭐️ The Digital Chatbots"

What do you like best about the product?
It provides reminders from my google calendar. I can customise my board to access all my daily essentials in one place. Such as google drive, emails, Jira updates, and more. It has made my life much easier. I do not have to open every single app separately to find messages.
What do you dislike about the product?
It is a bit pricey. The prices could be lower.
What problems is the product solving and how is that benefiting you?
Saving time and energy by providing all updates in one place. Connected to several apps such as Slack, gmail, drive, sheets, etc.

— Kriti B. (10/15/2024) G2 Crowd

"⭐️⭐️⭐️⭐️⭐️ Simple widget"

This simply reads in your RSS feeds and makes it into a web part, for example to share your company blog. The web part's look can be fully adjusted, but there is a small monthly fee for this service (outside of a small monthly allowance).

— Kate Wilkinson (09/20/2024) Microsoft AppSource

"⭐️⭐️⭐️⭐️⭐️ Viva Connections"

We connected Workday to our Viva Connections dashboard to show users their PTO balances and offer a convenient way to request time off. The support was very helpful to go through an internal Infosec approval which added about 6 weeks to be able to roll it out. But the result is perfect!

— Emilia Barakat (09/22/2024) Microsoft AppSource

"⭐️⭐️⭐️⭐️⭐️ Show conversations from non-Teams locations"

Through a merger we had some locations that were used to Slack, and with this web part we could easily import their recent conversations into our SharePoint pages which makes it easier for management to monitor our new stores.

— Agnes Robertson (10/17/2024) Microsoft AppSource

"⭐️⭐️⭐️⭐️ The app store Viva was meant to have"

Despite a lot of hype around Viva dashboard we always held back rolling it out as there was just not a lot of apps available for it, we use ServiceNow, Salesforce and Workday for example; none of which are available in App Source. The only way really was to make up a custom ACE that's pretty much just a fancier bookmark to link out to each portal. So I was stunned to see these 3 apps being available through this Viva app. SNOW took help from their support team get started, and we hit one or two roadblocks submitting requests to Workday, etc. so it's not perfect but after a couple of support sessions we were able to put together a Viva homepage that works great for users and, to my eye, really delivers on the vision Microsoft promised with Viva being the central tab in Teams + SharePoint. So this app = must have

— Verified user (07/27/2024) Microsoft AppSource

"⭐️⭐️⭐️⭐️⭐️ App store for web parts"

I understand this is a company trying to create a marketplace of apps for SharePoint web parts which is a cool idea. It generates a list from the connected app's API which you can then refine. The selection could be a lot bigger, but for the apps I wanted and they had, it worked really well.

— Verified user (03/05/2024) Microsoft AppSource

Install ServiceNow integration for ChatGPT

With adenin you can easily integrate any business app into ChatGPT

  1. Click the Add button below

    adenin logoAdd ServiceNow to adenin
  2. Either log in or create your free adenin account. Then you will be directed to your personal dashboard where the installation of your ServiceNow integration will start.

  3. Follow the steps in the modal by clicking Next including selecting your data source, authorizing your ServiceNow account and more attributes (if they are required).

    At the end click Finish and our built-in smart technology generates a Card with the live data it received from the ServiceNow API.

    Image of ServiceNow securely connecting with authorization from user
    ServiceNow icon

    ServiceNow

  4. Your Card will now appear on your adenin dashboard.

  5. Modify or embed your ServiceNow Adaptive Card from the ··· button in the top right-hand corner of your card:

    Click Edit in Designer to open the Card’s layout in the low-code Adaptive Card designer.

    By clicking Share you can see options for embedding your Card into intranet and chatbot channels. For example, your ServiceNow works as a SharePoint web part, or with chatbots such as Microsoft Teams.

To begin, add the adenin’s ChatGPT integration to your ChatGPT account.

Simply follow the button to enter adenin GPT's start screen.

To sign up you will need a ChatGPT Plus account. Once you have that simply ask adenin GPT your first question.

Questions can be answered only from apps you previously added to your adenin account.

After your first question ChatGPT will need to link your adenin and OpenAI account by asking like this:

Click the Sign in with app.adenin.com button and then Allow adenin to share your account with OpenAI.

Once that's done you sometimes have to ask the GPT chat the same question again.

adenin GPT will require constant access to your adenin account, therefore we recommend you click the Always allow button to streamline the process.

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How are you liking this new chatbot? Please share your feedback with the team by using the chat button. We'd love to hear what works or doesn't work so well.

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ServiceNow is just one of many ChatGPT apps you can use

adenin’s ChatGPT integration isn't just limited to Analytics applications, such as ServiceNow. Truly transform your ChatGPT experience by simply browsing our App Directory for all your other work tools.

It’s like a personal homescreen where you can monitor everything with ease and from one central location.

Browse App Directory 
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