ServiceNow icon connected icon microsoft-teams icon

ServiceNow and Microsoft Teams integration

Easily show your live ServiceNow data inside Microsoft Teams

Get the power of a smart assistant that talks to your ServiceNow data and pin relevant Adaptive Cards to the built-in dashboard

Screenshot of Microsoft Teams
App picker with ServiceNow selected
ServiceNow icon


Create ServiceNow Incident

Your ServiceNow data is now securely showing in Microsoft Teams

ServiceNow icon connected icon microsoft-teams icon

ServiceNow-Microsoft Teams Integration by adenin

Make your business operations a breeze with our ServiceNow-Microsoft Teams integration. Our SaaS app, adenin, lets you pull data from ServiceNow right into your Teams workspace. But that's not all, our app also morphs into an Outlook sidebar so you can have your data handy while managing your emails.

  • 💡 View and interact with ServiceNow data using Adaptive Cards in Teams: Get all your relevant data presented in a neat, organized manner without ever leaving Teams.
  • 💬 Engage with our smart chatbot: Ask, and you shall receive! Get instant responses to your queries in a conversational interface.
  • 📝 Fill out forms within Teams or Outlook: No need to switch between apps. Fill out ServiceNow forms right from your workspace.
  • 📊 Access your personalized dashboard: Glance at your data. Analyze trends. Make informed decisions. All in the same place.
  • 🌐 Fully compatible with Microsoft 365: Our integration blends seamlessly with your existing Microsoft 365 suite. No extra steps needed.
  • 🚀 Future-proof with MetaOS app integration: We're ready for the future of work. Our app is compatible with the upcoming MetaOS, making sure you're always ahead of the curve.

Ready to take your productivity to the next level? Start your free adenin account today and experience the power of smarter integrations.

Connect ServiceNow to Microsoft Teams now

About adenin’s Microsoft Teams channel

Ask your adenin smart assistant anything in Microsoft Teams, just like you would ask a colleague. The built-in language processor, understands user questions naturally and pulls up the correct real-time data to fulfill their request. Save your team valuable time... Read more

Alternative chatbot to Microsoft Teams

Frequently asked questions about Microsoft Teams ServiceNow integration (FAQ)

What data sources are available for ServiceNow?

ServiceNow provides the following 4 data sources:

ServiceNow integration
Create ServiceNow Incident
Create a new incident in ServiceNow
ServiceNow integration
My Incidents
ServiceNow integration
Query a table
Shows you a customizable result based on a query
ServiceNow integration
ServiceNow Incidents

Is the Microsoft Teams integration free?

Yes, Microsoft Teams is one of the channels built-in into adenin, a platform that integrates all kinds of work apps into a personal dashboard as well as your other work applications, such as intranets or chatbots. Bear in mind that, even though channels such as Microsoft Teams are free, the use of adenin (including using data from ServiceNow) incurs usage charges according to your plan. See the pricing page for details →

Who is the Microsoft Teams integration for?

adenin’s Microsoft Teams connector is a popular choice for IT teams at small to large organizations. The data sources that are built into ServiceNow (see above) are incredibly simple to integrate into Microsoft Teams and don't require any technical know-how. The adenin platform completely handles authenticating with ServiceNow and then loads your data into an Adaptive Card layout that, in turn, will be embedded into Microsoft Teams.

Do I have to be a developer to use the Microsoft Teams integration with ServiceNow?

No, the integration is designed to help busy managers stay on top of their various workplace applications, where ServiceNow is just one of many examples (see others). As such, we designed many tools that reduce the amount of coding expected of users: Starting with the ServiceNow integration, which you can set up yourself in just a few, completely code-free, steps (see instructions).

Then with the built-in Card designer we automatically generate a layout from your ServiceNow data. You could tweak this further in the low-code designer, either yourself if you have some HTML-related skills, or with a little help from us – just reach out to one of the team.

Lastly, there will be the Microsoft Teams integration which is self-explanatory to install. Just check the installation instructions section for more details.

How does adenin ensure my ServiceNow data is safely delivered to Microsoft Teams?

We use the secure OAuth standard which means you authorize adenin accessing your ServiceNow data and in turn authorize us to share this data with Microsoft Teams. Both of these authorizations can be revoked by you at any point through the Linked accounts menu (requires user account). No data is ever stored on adenin servers, instead it is directly sent to the client (in this case Microsoft Teams) who will treat it in accordance with their privacy policy. Please also check out our Privacy Policy for more details.

Install ServiceNow integration for Microsoft Teams

With adenin you can easily integrate any business app into Microsoft Teams

  1. Click the Add button below

    adenin logoAdd ServiceNow to adenin
  2. Either log in or create your free adenin account. Then you will be directed to your personal dashboard where the installation of your ServiceNow integration will start.

  3. Follow the steps in the modal by clicking Next including selecting your data source, authorizing your ServiceNow account and more attributes (if they are required).

    At the end click Finish and our built-in smart technology generates a Card with the live data it received from the ServiceNow API.

    Image of ServiceNow securely connecting with authorization from user
    ServiceNow icon


  4. Your Card will now appear on your adenin dashboard.

  5. Modify or embed your ServiceNow Adaptive Card from the ··· button in the top right-hand corner of your card:

    Click Edit in Designer to open the Card’s layout in the low-code Adaptive Card designer.

    By clicking Share you can see options for embedding your Card into intranet and chatbot channels. For example, your ServiceNow works as a SharePoint web part, or with chatbots such as Microsoft Teams.

To begin, add the adenin’s Microsoft Teams integration to your Microsoft Teams account.

Simply follow the Add to Teams button to open the adenin app in Microsoft Teams. Click Add to add it to your Teams account.

Then you can choose between Chat and Dashboard to either speak to the chatbot or see your personal dashboard.

If you see an error message like this, it's likely that you don't have the correct permissions to install our Teams app. Please contact your administrator.

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With all our other apps, your possibilities are endless

adenin’s Microsoft Teams integration isn't just limited to Analytics applications, such as ServiceNow. Truly transform your Microsoft Teams experience by simply browsing our App Directory for all your other work tools.

It’s like a personal homescreen where you can monitor everything with ease and from one central location.

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