Zoho Desk icon connected icon microsoft-teams icon

Zoho Desk and Microsoft Teams integration

Easily show your live Zoho Desk data inside Microsoft Teams

Get the power of a smart assistant that talks to your Zoho Desk data and pin relevant Adaptive Cards to the built-in dashboard

Screenshot of Microsoft Teams
App picker with Zoho Desk selected
Zoho Desk icon

Zoho Desk

My open tickets

Your Zoho Desk data is now securely showing in Microsoft Teams

Zoho Desk icon connected icon microsoft-teams icon

Get your Zoho Desk Data, Right Where You Need It

With adenin, your days of switching between Zoho Desk and Microsoft Teams are over. Adenin integrates Zoho Desk with Microsoft Teams, and even Outlook, so you can streamline your workflow like never before. This nifty integration uses Adaptive Cards to smartly display your Zoho Desk data in your Microsoft 365 work environment, keeping you in the know, always.

But that's not all. Adenin goes beyond plain integration. It offers an intelligent chatbot that fetches data from Zoho Desk on demand, and interactive forms to add or modify data without ever having to leave your Teams chat. Plus, its handy dashboard feature gives you a quick overview of your Zoho Desk data, right within Microsoft Teams or Outlook. And if you're a MetaOS user, you're in for a treat as well.

  • No more context-switching between Zoho Desk and Microsoft Teams or Outlook
  • Adaptive Cards present Zoho Desk data smartly within Microsoft 365
  • Smart chatbot fetches data on demand, so you don't have to leave your chat ever
  • Interactive forms let you add or modify Zoho Desk data directly from Teams or Outlook
  • Dashboard gives a quick overview of Zoho Desk data without leaving your work environment
  • Seamless integration with MetaOS apps for an enhanced workflow experience

Isn't it time you gave your workflow a serious upgrade? Get started with adenin today and experience the future of work, today.

Connect Zoho Desk to Microsoft Teams now

About adenin’s Microsoft Teams channel

Ask your adenin smart assistant anything in Microsoft Teams, just like you would ask a colleague. The built-in language processor, understands user questions naturally and pulls up the correct real-time data to fulfill their request. Save your team valuable time... Read more

Alternative chatbot to Microsoft Teams

Frequently asked questions about Microsoft Teams Zoho Desk integration (FAQ)

What data sources are available for Zoho Desk?

Zoho Desk provides the following 2 data sources:

Zoho Desk integration
My open tickets
Shows a list of recent open tickets assigned to you from Zoho Desk
Zoho Desk integration
Open tickets
Shows a list of recent open tickets from Zoho Desk

Is the Microsoft Teams integration free?

Yes, Microsoft Teams is one of the channels built-in into adenin, a platform that integrates all kinds of work apps into a personal dashboard as well as your other work applications, such as intranets or chatbots. Bear in mind that, even though channels such as Microsoft Teams are free, the use of adenin (including using data from Zoho Desk) incurs usage charges according to your plan. See the pricing page for details →

Who is the Microsoft Teams integration for?

adenin’s Microsoft Teams connector is a popular choice for Customer Service and IT teams at small to large organizations. The data sources that are built into Zoho Desk (see above) are incredibly simple to integrate into Microsoft Teams and don't require any technical know-how. The adenin platform completely handles authenticating with Zoho Desk and then loads your data into an Adaptive Card layout that, in turn, will be embedded into Microsoft Teams.

Do I have to be a developer to use the Microsoft Teams integration with Zoho Desk?

No, the integration is designed to help busy managers stay on top of their various workplace applications, where Zoho Desk is just one of many examples (see others). As such, we designed many tools that reduce the amount of coding expected of users: Starting with the Zoho Desk integration, which you can set up yourself in just a few, completely code-free, steps (see instructions).

Then with the built-in Card designer we automatically generate a layout from your Zoho Desk data. You could tweak this further in the low-code designer, either yourself if you have some HTML-related skills, or with a little help from us – just reach out to one of the team.

Lastly, there will be the Microsoft Teams integration which is self-explanatory to install. Just check the installation instructions section for more details.

How does adenin ensure my Zoho Desk data is safely delivered to Microsoft Teams?

We use the secure OAuth standard which means you authorize adenin accessing your Zoho Desk data and in turn authorize us to share this data with Microsoft Teams. Both of these authorizations can be revoked by you at any point through the Linked accounts menu (requires user account). No data is ever stored on adenin servers, instead it is directly sent to the client (in this case Microsoft Teams) who will treat it in accordance with their privacy policy. Please also check out our Privacy Policy for more details.

Install Zoho Desk integration for Microsoft Teams

With adenin you can easily integrate any business app into Microsoft Teams

  1. Click the Add button below

    adenin logoAdd Zoho Desk to adenin
  2. Either log in or create your free adenin account. Then you will be directed to your personal dashboard where the installation of your Zoho Desk integration will start.

  3. Follow the steps in the modal by clicking Next including selecting your data source, authorizing your Zoho Desk account and more attributes (if they are required).

    At the end click Finish and our built-in smart technology generates a Card with the live data it received from the Zoho Desk API.

    Image of Zoho Desk securely connecting with authorization from user
    Zoho Desk icon

    Zoho Desk

  4. Your Card will now appear on your adenin dashboard.

  5. Modify or embed your Zoho Desk Adaptive Card from the ··· button in the top right-hand corner of your card:

    Click Edit in Designer to open the Card’s layout in the low-code Adaptive Card designer.

    By clicking Share you can see options for embedding your Card into intranet and chatbot channels. For example, your Zoho Desk works as a SharePoint web part, or with chatbots such as Microsoft Teams.

To begin, add the adenin’s Microsoft Teams integration to your Microsoft Teams account.

Simply follow the Add to Teams button to open the adenin app in Microsoft Teams. Click Add to add it to your Teams account.

Then you can choose between Chat and Dashboard to either speak to the chatbot or see your personal dashboard.

If you see an error message like this, it's likely that you don't have the correct permissions to install our Teams app. Please contact your administrator.

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With all our other apps, your possibilities are endless

adenin’s Microsoft Teams integration isn't just limited to Development applications, such as Zoho Desk. Truly transform your Microsoft Teams experience by simply browsing our App Directory for all your other work tools.

It’s like a personal homescreen where you can monitor everything with ease and from one central location.

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