Easily integrate your Freshdesk data into Sharepoint with our integration

Modernize your CRM platform by bringing your Freshdesk data
straight to your organizations' Sharepoint instance

Improve employee happiness by 16%

Never miss another update with real-time Freshdesk data

Make better use of your Sharepoint investment

1. Install the Sharepoint integration

You can simply add our adenin platform to Sharepoint by following the below button

2. Connect your Freshdesk account

by securely authenticating and selecting a data source


Integration of Freshdesk data into Sharepoint

3. Receive your live data

and never risk Sharepoint users missing another update

Your Freshdesk data
Finished connector results in your Freshdesk data being embedded into Sharepoint
Connect Freshdesk to Sharepoint now

With the Freshdesk integration you can connect Digital Assistant to your Helpdesk data and easily monitor your support requests.

  • Instant notifications when a new ticket is opened so you never miss another update, especially useful for teams where requests are received by a shared inbox that not everybody on the team can easily check
  • Convenient list of all open tickets that can be pinned to your Board for a persistent view of your cases, ideal for users that work in Customer Support alongside other obligations
  • Ability to submit new cases with one click, ideal for users that receive customer requests by phone or want to submit cases to an internal Helpdesk

Use with built-in Cards

Always see your open tickets handily on your Board with this Adaptive Card, ideal if you don't want to constantly check Freshdesk in a seperate tab

Digital Assistant logoInstall this Card

If you want to quickly create new cases, for example through one of built-in Channels, than this Adaptive Card does just that

Digital Assistant logoInstall this Card

Make Adaptive Cards using Freshdesk's API

Travel Request Card from Concur Travel Request Card from Concur
Business travel request Card Business travel request Card
User profile block
Image block Image block

Any of the built-in Adaptive Cards for Freshdesk can be easily modified using the built-in Adaptive Card Designer. Just click on the ··· menu button on your Adaptive Card and then on Edit in Designer.

Or start from scratch and make a custom Adaptive Card that can connect to any Freshdesk API endpoint. Simply open the Adaptive Card Designer with a pre-connected Card, by clicking the button below.

Digital Assistant logoMake an Adaptive Card for Freshdesk

All product names, logos, and brands are property of their respective owners. All company, product and service names used on this website are for identification purposes only. Use of these names, logos, and brands does not imply endorsement.

Make working together better with the Card maker webpart that easily lets you embed your Adaptive Cards in SharePoint.

  • Supercharge your SharePoint intranet by enhancing it with Adaptive Cards that can show interactive elements, e.g. rich media, lists, forms, buttons and expanding sections. Browse business templates →

  • Connect Adaptive Cards to live data sources to show users their up-to-date information at a glance. This makes it simple to display data from other business apps and sources on any SharePoint page. Browse all compatible apps →

  • Easily embed any Adaptive Card on SharePoint pages using the Card maker web part's simple Card Share URL feature. Simply copy-and-pasted the address across from the Adaptive Card designer.

  • Create versatile digital experiences, by using Adaptive Cards to show key metrics users need, enable easy form submissions, offer a convenient location for all kinds of task and issue lists, create visually exciting digital signage, etc.

Ready to supercharge your SharePoint intranet with the addition of a digital workplace? Get started today and see the difference Digital Assistant's Card maker web part can make to your workplace.

How to add an Adaptive Card as a SharePoint WebPart

  1. Add the Card maker web part to a SharePoint page
  2. Then open the configuration panel and click on Generate a Card Share URL. This will open a blank Adaptive Card in the Designer.
  3. Simply design your Card by dragging-and-dropping in elements and connect it to your 3rd party app by clicking Connect to data source. Click on the Share button once you're ready to embed the Adaptive Card into SharePoint.
  4. Then just copy the URL across to your web part and your Adaptive Card will start to appear instantly on your SharePoint page

Top 3 recommendations for SharePoint Adaptive Card users

  1. Read the full guide on how to add Adaptive Cards to your SharePoint page →

  2. Embed your Adaptive Cards also into your Viva Connections dashboard →

  3. Use SharePoint (Microsoft 365) itself as a data source for your next Adaptive Card →

All product names, logos, and brands are property of their respective owners. All company, product and service names used on this website are for identification purposes only. Use of these names, logos, and brands does not imply endorsement.