Zendesk and SharePoint integration

Enhance Your SharePoint with Zendesk Integration Through Adenin

Ever thought about making your Microsoft 365 workflow even more efficient and seamless? Integrate Zendesk with SharePoint via adenin and sit back as we take your productivity to the next level. With this integration, you can embed Zendesk API data right into your SharePoint as a web part, deliver an optimized search experience, and enjoy a more unified Microsoft 365 experience.

What's more, adenin is a breeze for developers to use and integrate, and it's all about making users less frustrated.

Here's what you should expect from this integration:

Display your Zendesk data right within SharePoint with a custom web part.
Make searching for Zendesk tickets as easy as can be with integrated search capabilities.
Enjoy a seamless experience within your Microsoft 365 environment.
Redefine productivity by managing everything from a single place.
Make life easier for developers with a platform that's straightforward and simple to use.

This is just a taste of what adenin can do for you. We're all about harnessing the power of technology to streamline workflows, improve productivity, and make your work life a little less frustrating. Intrigued?

About adenin’s SharePoint channel

Make working together better with the Card maker web part that easily lets you embed your adenin personal dashboard cards into Microsoft 365 SharePoint.Enhance your SharePoint intranet with this plugin that shows Adaptive Cards including interactive elements, such as lists, images,... Read more

Alternative intranet to SharePoint

Microsoft Teams

Viva Connections

Frequently asked questions about SharePoint Zendesk integration (FAQ)

What data sources are available for Zendesk?

Zendesk provides a total of 132 data sources. See the first 16 below.

All tickets

See tickets from your Zendesk account

Create Ticket

Create a new ticket for your Zendesk account

My tickets

See tickets assigned to you from your Zendesk account

Check Host Mapping Validity for an Existing Brand

Returns a JSON object determining whether a host mapping is valid for the given brand. #### Allowed for - Admins

Count Activities

Returns an approximate count of ticket activities in the last 30 days affecting the agent making the request. If the count exceeds 100,000, the count

Count Deleted Users

Returns an approximate count of deleted users, including permanently deleted users. If the count exceeds 100,000, it is updated every 24 hours. The r

Count Groups

Returns an approximate count of groups. If the count exceeds 100,000, it is updated every 24 hours. The `refreshed_at` property of the `count` object

Count Satisfaction Ratings

Returns an approximate count of satisfaction ratings in the account. If the count exceeds 100,000, the count will return a cached result. This cached

Count Tags

Returns an approximate count of tags. If the count exceeds 100,000, it is updated every 24 hours. The `refreshed_at` property of the `count` object i

Count Ticket Comments

Returns an approximate count of the comments added to the ticket. If the count exceeds 100,000, the count will return a cached result. This cached re

Count Ticket Fields

Returns an approximate count of system and custom ticket fields in the account. If the count exceeds 100,000, the count will return a cached result.

Count Tickets

Returns an approximate count of tickets in the account. If the count exceeds 100,000, it is updated every 24 hours. `ccd` lists tickets that the spec

Count Tickets in View

Returns the ticket count for a single view. This endpoint is rate limited to 5 requests per minute, per view, per agent. #### View Counts The view

Count Tickets in Views

Returns the ticket count of each view in a list of views. Accepts up to 20 view ids per request. For the ticket count of a single view, see [Count Tic

Count Users

Returns an approximate count of users. If the count exceeds 100,000, it is updated every 24 hours. The response includes a `refreshed_at` property in

Count Views

Returns an approximate count of shared and personal views available to the current user. If the count exceeds 100,000, the count will return a cached

To see the other 116 data sources, go to the main Zendesk listing in the App Directory.

Is the SharePoint integration free?

Yes, SharePoint is one of the channels built-in into adenin, a platform that integrates all kinds of work apps into a personal dashboard as well as your other work applications, such as intranets or chatbots. Bear in mind that, even though channels such as SharePoint are free, the use of adenin (including using data from Zendesk) incurs usage charges according to your plan. See the pricing page for details →

Who is the SharePoint integration for?

adenin’s SharePoint connector is a popular choice for Customer Service, IT and Sales teams at small to large organizations. The data sources that are built into Zendesk (see above) are incredibly simple to integrate into SharePoint and don't require any technical know-how. The adenin platform completely handles authenticating with Zendesk and then loads your data into an Adaptive Card layout that, in turn, will be embedded into SharePoint.

Do I have to be a developer to use the SharePoint integration with Zendesk?

No, the integration is designed to help busy managers stay on top of their various workplace applications, where Zendesk is just one of many examples (see others). As such, we designed many tools that reduce the amount of coding expected of users: Starting with the Zendesk integration, which you can set up yourself in just a few, completely code-free, steps (see instructions).

Then with the built-in Card designer we automatically generate a layout from your Zendesk data. You could tweak this further in the low-code designer, either yourself if you have some HTML-related skills, or with a little help from us – just reach out to one of the team.

Lastly, there will be the SharePoint integration which is self-explanatory to install. Just check the installation instructions section for more details.

How does adenin ensure my Zendesk data is safely delivered to SharePoint?

We use the secure OAuth standard which means you authorize adenin accessing your Zendesk data and in turn authorize us to share this data with SharePoint. Both of these authorizations can be revoked by you at any point through the Linked accounts menu (requires user account). No data is ever stored on adenin servers, instead it is directly sent to the client (in this case SharePoint) who will treat it in accordance with their privacy policy. Please also check out our Privacy Policy for more details.

Install Zendesk integration for SharePoint

With adenin you can easily integrate any business app into SharePoint

1. Add Zendesk to adenin
2. Integrate adenin into SharePoint

Click the Add button below
Add Zendesk to adenin
Either log in or create your free adenin account. Then you will be directed to your personal dashboard where the installation of your Zendesk integration will start.
Follow the steps in the modal by clicking Next including selecting your data source, authorizing your Zendesk account and more attributes (if they are required).
At the end click Finish and our built-in smart technology generates a Card with the live data it received from the Zendesk API.
Zendesk
Your Card will now appear on your adenin dashboard.
Modify or embed your Zendesk Adaptive Card from the ··· button in the top right-hand corner of your card:
Click Edit in Designer to open the Card’s layout in the low-code Adaptive Card designer.
By clicking Share you can see options for embedding your Card into intranet and chatbot channels. For example, your Zendesk works as a SharePoint web part, or with chatbots such as Microsoft Teams.

To begin, add the adenin’s SharePoint integration to your SharePoint account.

How to add an Adaptive Card as a SharePoint WebPart

Add the Card maker web part to a SharePoint page
Then open the configuration panel and click on Generate a Card Share URL. This will open a blank Adaptive Card in the Designer.
Simply design your Card by dragging-and-dropping in elements and connect it to your 3rd party app by clicking Connect to data source. Click on the Share button once you're ready to embed the Adaptive Card into SharePoint.
Then just copy the URL across to your web part and your Adaptive Card will start to appear instantly on your SharePoint page