Zendesk and Viva Connections integration

Boost productivity and streamline your workflow by integrating Zendesk with Viva Connections through adenin. With this seamless integration, you can get Zendesk data right at your fingertips without leaving your Viva dashboard. All your customer tickets, updates, and necessary information are pulled into neat Adaptive Card Extensions (ACE) within your Viva Connections dashboard.

Features

One-stop solution: No need to juggle between Zendesk and Viva. See all the important data in one place.
Streamlined Workflow: Deploy ACE that blend naturally into your Viva dashboard, offering a smooth user experience.
Developer-friendly: Easy to setup and customize as per your needs.

Benefits

Enhanced productivity: Quick access to data will minimize time wasted switching between apps.
Better decision making: By having all relevant information in one place, you can make more informed decisions.
Improved customer service: By integrating customer service data into your workflow, you can resolve customer issues faster.

Get started with adenin now

Don't wait for productivity to knock on your door. Embrace it! Start your free account with adenin and integrate Zendesk with Viva Connections today.

About adenin’s Viva Connections channel

With the Viva Connections dashboard you have the ability to turn apps from the App Directory into Adaptive Card extensions. These Cards present employees their data in bite-sized snippets and can be expanded to show more details.Use ACE Adaptive Card... Read more

Alternative intranet to Viva Connections

SharePoint

Microsoft Teams

Frequently asked questions about Viva Connections Zendesk integration (FAQ)

What data sources are available for Zendesk?

Zendesk provides a total of 132 data sources. See the first 16 below.

All tickets

See tickets from your Zendesk account

Create Ticket

Create a new ticket for your Zendesk account

My tickets

See tickets assigned to you from your Zendesk account

Check Host Mapping Validity for an Existing Brand

Returns a JSON object determining whether a host mapping is valid for the given brand. #### Allowed for - Admins

Count Activities

Returns an approximate count of ticket activities in the last 30 days affecting the agent making the request. If the count exceeds 100,000, the count

Count Deleted Users

Returns an approximate count of deleted users, including permanently deleted users. If the count exceeds 100,000, it is updated every 24 hours. The r

Count Groups

Returns an approximate count of groups. If the count exceeds 100,000, it is updated every 24 hours. The `refreshed_at` property of the `count` object

Count Satisfaction Ratings

Returns an approximate count of satisfaction ratings in the account. If the count exceeds 100,000, the count will return a cached result. This cached

Count Tags

Returns an approximate count of tags. If the count exceeds 100,000, it is updated every 24 hours. The `refreshed_at` property of the `count` object i

Count Ticket Comments

Returns an approximate count of the comments added to the ticket. If the count exceeds 100,000, the count will return a cached result. This cached re

Count Ticket Fields

Returns an approximate count of system and custom ticket fields in the account. If the count exceeds 100,000, the count will return a cached result.

Count Tickets

Returns an approximate count of tickets in the account. If the count exceeds 100,000, it is updated every 24 hours. `ccd` lists tickets that the spec

Count Tickets in View

Returns the ticket count for a single view. This endpoint is rate limited to 5 requests per minute, per view, per agent. #### View Counts The view

Count Tickets in Views

Returns the ticket count of each view in a list of views. Accepts up to 20 view ids per request. For the ticket count of a single view, see [Count Tic

Count Users

Returns an approximate count of users. If the count exceeds 100,000, it is updated every 24 hours. The response includes a `refreshed_at` property in

Count Views

Returns an approximate count of shared and personal views available to the current user. If the count exceeds 100,000, the count will return a cached

To see the other 116 data sources, go to the main Zendesk listing in the App Directory.

Is the Viva Connections integration free?

Yes, Viva Connections is one of the channels built-in into adenin, a platform that integrates all kinds of work apps into a personal dashboard as well as your other work applications, such as intranets or chatbots. Bear in mind that, even though channels such as Viva Connections are free, the use of adenin (including using data from Zendesk) incurs usage charges according to your plan. See the pricing page for details →

Who is the Viva Connections integration for?

adenin’s Viva Connections connector is a popular choice for Customer Service, IT and Sales teams at small to large organizations. The data sources that are built into Zendesk (see above) are incredibly simple to integrate into Viva Connections and don't require any technical know-how. The adenin platform completely handles authenticating with Zendesk and then loads your data into an Adaptive Card layout that, in turn, will be embedded into Viva Connections.

Do I have to be a developer to use the Viva Connections integration with Zendesk?

No, the integration is designed to help busy managers stay on top of their various workplace applications, where Zendesk is just one of many examples (see others). As such, we designed many tools that reduce the amount of coding expected of users: Starting with the Zendesk integration, which you can set up yourself in just a few, completely code-free, steps (see instructions).

Then with the built-in Card designer we automatically generate a layout from your Zendesk data. You could tweak this further in the low-code designer, either yourself if you have some HTML-related skills, or with a little help from us – just reach out to one of the team.

Lastly, there will be the Viva Connections integration which is self-explanatory to install. Just check the installation instructions section for more details.

How does adenin ensure my Zendesk data is safely delivered to Viva Connections?

We use the secure OAuth standard which means you authorize adenin accessing your Zendesk data and in turn authorize us to share this data with Viva Connections. Both of these authorizations can be revoked by you at any point through the Linked accounts menu (requires user account). No data is ever stored on adenin servers, instead it is directly sent to the client (in this case Viva Connections) who will treat it in accordance with their privacy policy. Please also check out our Privacy Policy for more details.

Install Zendesk integration for Viva Connections

With adenin you can easily integrate any business app into Viva Connections

1. Add Zendesk to adenin
2. Integrate adenin into Viva Connections

Click the Add button below
Add Zendesk to adenin
Either log in or create your free adenin account. Then you will be directed to your personal dashboard where the installation of your Zendesk integration will start.
Follow the steps in the modal by clicking Next including selecting your data source, authorizing your Zendesk account and more attributes (if they are required).
At the end click Finish and our built-in smart technology generates a Card with the live data it received from the Zendesk API.
Zendesk
Your Card will now appear on your adenin dashboard.
Modify or embed your Zendesk Adaptive Card from the ··· button in the top right-hand corner of your card:
Click Edit in Designer to open the Card’s layout in the low-code Adaptive Card designer.
By clicking Share you can see options for embedding your Card into intranet and chatbot channels. For example, your Zendesk works as a SharePoint web part, or with chatbots such as Microsoft Teams.

To begin, add the adenin’s Viva Connections integration to your Viva Connections account.

Click the Install now button above to add the Card maker for Viva Connections extension to your Sharepoint page
During the installation, select to Enable this app and add it to all sites, then press Add
After the installation you will be asked to "Approve access so this app works as designed" which you should follow by clicking on Go to API Access Page
There select Microsoft Graph for the correct package and then press Approve. Our Viva app is now correctly installed and ready to go.
Now go to your Dashboard, usually located at <your-sharepoint-domain>/SitePages/Dashboard.aspx, and add a new Card maker for Viva Connections Card
Then select the icon and select Embed an existing Card
Now copy your Card Share URL and paste it in the Viva Card
Optionally, you can edit your Card's Quick or Card View by clicking Edit in Designer or Edit the Quick View