Improve employee happiness by 16%
Never miss another update with real-time Zendesk data
Make better use of your Viva Connections investment
You can simply add our adenin platform to Viva Connections by following the below button
by securely authenticating and selecting a data source
and never risk Viva Connections users missing another update
With the Zendesk integration, you can stay on top of your assigned tickets and provide outstanding customer service with ease. Simple jump into one of the tickets by clicking on the respective entry.
You'll also get a quick ticket submit form that is ideal if you take customer issues by phone or chat, or perhaps notice an issue with your organization's product yourself. Simple pin the Card to your Board or ask the chatbot for it.
Get your Zendesk tickets in a convenient list that you can pin to your Board or subscribe to receive notifications for.
Easily create new Zendesk tickets with this simple form. Ideal for users that occasionally get customer requests on the phone, or want to start an internal request.
It's easy to create your own Cards by connecting our Adaptive Card designer to your Zendesk instance. To do that, simply follow the button below and then make a fresh Card or click on the Pick a sample button in the designer to get started with a business-focused template.
Alternatively, you can simply use one of the built-in Adaptive Cards from above and edit their layout by clicking ··· → Edit in Designer.
The new Viva Connections dashboard is a hotly awaited addition that takes SharePoint's appeal as a corporate intranet up to 11. With this new feature, Microsoft has added the ability to create Adaptive Cards for a dashboard which presents employees their data in bite-sized snippets they can expand to reveal more data.
With the Viva Connections extension you can:
Create beautiful Adaptive Cards that show an image and text in two sizes. These are ideal for internal comms, i.e. news or digital signage
Add snippets of data for things users frequently want to see at a glance, i.e. their PTO allowance, open tasks, tickets, etc.
Connect Cards to live data sources from the App Directory
With this new extension for Viva Connections, you can create a much more seamless employee experience that turns your ordinary SharePoint into an extraordinary digital workplace hub.
Digital Assistant already uses enhanced Adaptive Cards, that can connect to 3rd party business apps. This lets organizations create real-time "snippets" of data from any 3rd party app, not just limited to Microsoft, that can in turn be pushed to Microsoft Viva Dashboard.
You can start making your own Adaptive Cards with the built-in Adaptive Card designer, that offers beautiful business templates as well as out-of-the-box connections to dozens of business apps.