Freshservice icon connected icon chatgpt icon

Freshservice and ChatGPT integration

Easily show your live Freshservice data inside ChatGPT

Ask adenin GPT anything about your Freshservice data and get real-time replies

Screenshot of ChatGPT
App picker with Freshservice selected
Freshservice icon



Your Freshservice data is now securely showing in ChatGPT

Freshservice icon connected icon chatgpt icon

Unleash the power of your Freshservice data with ChatGPT and adenin. This integration employs the assistance of an AI chatbot using OpenAPI, offering a secure and reliable way to interact with your business applications.

  • Enjoy seamless access to your Freshservice data right from your ChatGPT interface. No more app switching!
  • Leverage AI chatbot technology to ask questions, start new requests, and make submissions. Get answers fast and boost productivity.
  • Unlock the potential of your data with OpenAPI. It's developer-friendly, making integrations a breeze.
  • Rest easy knowing your data is secure. adenin takes data security seriously, so you can focus on what you do best.

Start your free adenin account today, and make ChatGPT and Freshservice work harder for you!

Connect Freshservice to ChatGPT now

About adenin’s ChatGPT channel

With the adenin custom GPT you can turn your chat into a veritable business assistant. Simply ask it to look up some data, check what tasks you have to due, or enquire about company policies.Through ChatGPT's smartness it's easier than... Read more

Alternative chatbot to ChatGPT

Frequently asked questions about ChatGPT Freshservice integration (FAQ)

What data sources are available for Freshservice?

Freshservice provides a total of 96 data sources. See the first 16 below.

Freshservice integration
See ticket information from your Freshservice account
Freshservice integration
List all conversations on a Ticket
Fetch the list of all conversations on a Freshservice Ticket
Freshservice integration
List all Tickets
Fetch the list of all Tickets in FreshService
Freshservice integration
Restore a ticket
Restore a deleted Freshservice Ticket
Freshservice integration
View a Ticket
Get the details of a FreshService Ticket
Freshservice integration
Display onboarding form details
Retrieve a list of all fields in initiator form.
Freshservice integration
Get a specific Onboarding Request
Get a specific Onboarding Request from freshservice
Freshservice integration
Get all Onboarding Requests
Get all Onboarding Request for a particular user.
Freshservice integration
Get the details of the FreshService Tickets associated with a specific Onboarding Request
Freshservice integration
List All Agent Fields
Retrieve a list of all Agent Fields in Freshservice
Freshservice integration
List All Agent Groups
Retrieve a list of all Agent Groups in Freshservice
Freshservice integration
List All Agents
Retrieve a list of all Agents in Freshservice
Freshservice integration
List All Announcements
Retrieve a list of all Announcements in Freshservice
Freshservice integration
List All Asset Types in Freshservice
Get a list of all Asset Types in Freshservice
Freshservice integration
List all assets in Freshservice
Get a list of all assets in Freshservice
Freshservice integration
List All Business Hours Configurations
Retrieve a list of all Business Hours configurations

To see the other 80 data sources, go to the main Freshservice listing in the App Directory.

Is the ChatGPT integration free?

Yes, ChatGPT is one of the channels built-in into adenin, a platform that integrates all kinds of work apps into a personal dashboard as well as your other work applications, such as intranets or chatbots. Bear in mind that, even though channels such as ChatGPT are free, the use of adenin (including using data from Freshservice) incurs usage charges according to your plan. See the pricing page for details →

Who is the ChatGPT integration for?

adenin’s ChatGPT connector is a popular choice for IT, Human Resources and Internal Comms teams at small to large organizations. The data sources that are built into Freshservice (see above) are incredibly simple to integrate into ChatGPT and don't require any technical know-how. The adenin platform completely handles authenticating with Freshservice and then loads your data into an Adaptive Card layout that, in turn, will be embedded into ChatGPT.

Do I have to be a developer to use the ChatGPT integration with Freshservice?

No, the integration is designed to help busy managers stay on top of their various workplace applications, where Freshservice is just one of many examples (see others). As such, we designed many tools that reduce the amount of coding expected of users: Starting with the Freshservice integration, which you can set up yourself in just a few, completely code-free, steps (see instructions).

Then with the built-in Card designer we automatically generate a layout from your Freshservice data. You could tweak this further in the low-code designer, either yourself if you have some HTML-related skills, or with a little help from us – just reach out to one of the team.

Lastly, there will be the ChatGPT integration which is self-explanatory to install. Just check the installation instructions section for more details.

How does adenin ensure my Freshservice data is safely delivered to ChatGPT?

We use the secure OAuth standard which means you authorize adenin accessing your Freshservice data and in turn authorize us to share this data with ChatGPT. Both of these authorizations can be revoked by you at any point through the Linked accounts menu (requires user account). No data is ever stored on adenin servers, instead it is directly sent to the client (in this case ChatGPT) who will treat it in accordance with their privacy policy. Please also check out our Privacy Policy for more details.

Install Freshservice integration for ChatGPT

With adenin you can easily integrate any business app into ChatGPT

  1. Click the Add button below

    adenin logoAdd Freshservice to adenin
  2. Either log in or create your free adenin account. Then you will be directed to your personal dashboard where the installation of your Freshservice integration will start.

  3. Follow the steps in the modal by clicking Next including selecting your data source, authorizing your Freshservice account and more attributes (if they are required).

    At the end click Finish and our built-in smart technology generates a Card with the live data it received from the Freshservice API.

    Image of Freshservice securely connecting with authorization from user
    Freshservice icon


  4. Your Card will now appear on your adenin dashboard.

  5. Modify or embed your Freshservice Adaptive Card from the ··· button in the top right-hand corner of your card:

    Click Edit in Designer to open the Card’s layout in the low-code Adaptive Card designer.

    By clicking Share you can see options for embedding your Card into intranet and chatbot channels. For example, your Freshservice works as a SharePoint web part, or with chatbots such as Microsoft Teams.

To begin, add the adenin’s ChatGPT integration to your ChatGPT account.

Simply follow the button to enter adenin GPT's start screen.

To sign up you will need a ChatGPT Plus account. Once you have that simply ask adenin GPT your first question.

Questions can be answered only from apps you previously added to your adenin account.

After your first question ChatGPT will need to link your adenin and OpenAI account by asking like this:

Click the Sign in with button and then Allow adenin to share your account with OpenAI.

Once that's done you sometimes have to ask the GPT chat the same question again.

adenin GPT will require constant access to your adenin account, therefore we recommend you click the Always allow button to streamline the process.


How are you liking this new chatbot? Please share your feedback with the team by using the chat button. We'd love to hear what works or doesn't work so well.

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With all our other apps, your possibilities are endless

adenin’s ChatGPT integration isn't just limited to Helpdesk applications, such as Freshservice. Truly transform your ChatGPT experience by simply browsing our App Directory for all your other work tools.

It’s like a personal homescreen where you can monitor everything with ease and from one central location.

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