Freshservice integration for your own 
personal dashboard or intranet

Freshservice integration

adenin puts Freshservice data and all your other apps into a personal dashboard. Work smarter and interact, create, or embed your apps anywhich way you want.

adenin logoAdd Freshservice to adenin Opens your adenin dashboard

Internal service desks have to manage a range of issues throughout the day. With the Freshserivce integration you make make managing and monitoring your service easier.

  • See a list of new and open tickets assigned to you from your helpdesk, directly on your personal dashboard
  • Create new tickets in seconds - just ask your Assistant to create a new ticket for your issue, either through the chatbot or with your voice
  • Get real-time notifications when new tickets are assigned to you, so you can keep on top of your workload
  • Build an efficient Helpdesk by allowing agents to resolve customer issues more quickly and enabling managers to easily monitor the state of their support team

Make your own Adaptive Cards from Freshservice data

Once you connect the Freshservice API to your adenin account, a Card with your desired data will be generated and added to your dashboard.

Making changes to this Card’s layout is easy with our low-code Adaptive Card designer. Simply click on the ··· button and then Edit in Designer.

It’s incredibly developer-friendly and lets you drag-and-drop new elements into your design, or adjust the visual properties by selecting any element from the preview area.

Travel Request Card from Concur Travel Request Card from Concur
Business travel request Card Business travel request Card
User profile block
Image block Image block

Available data sources

The Freshservice connector API provides these 96 endpoints:

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Tickets
See ticket information from your Freshservice account
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List all conversations on a Ticket
Fetch the list of all conversations on a Freshservice Ticket
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List all Tickets
Fetch the list of all Tickets in FreshService
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Restore a ticket
Restore a deleted Freshservice Ticket
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View a Ticket
Get the details of a FreshService Ticket
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Display onboarding form details
Retrieve a list of all fields in initiator form.
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Get a specific Onboarding Request
Get a specific Onboarding Request from freshservice
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Get all Onboarding Requests
Get all Onboarding Request for a particular user.
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Get the details of the FreshService Tickets associated with a specific Onboarding Request
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List All Agent Fields
Retrieve a list of all Agent Fields in Freshservice
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List All Agent Groups
Retrieve a list of all Agent Groups in Freshservice
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List All Agents
Retrieve a list of all Agents in Freshservice
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List All Announcements
Retrieve a list of all Announcements in Freshservice
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List All Asset Types in Freshservice
Get a list of all Asset Types in Freshservice
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List all assets in Freshservice
Get a list of all assets in Freshservice
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List All Business Hours Configurations
Retrieve a list of all Business Hours configurations

How to install the Freshservice integration on your personal dashboard

  1. Click the Add button below

    adenin logoAdd Freshservice to adenin
  2. Either log in or create your free adenin account. Then you will be directed to your personal dashboard where the installation of your Freshservice integration will start.

  3. Follow the steps in the modal by clicking Next including selecting your data source, authorizing your Freshservice account and more attributes (if they are required).

    At the end click Finish and our built-in smart technology generates a Card with the live data it received from the Freshservice API.

    Image of Freshservice  securely connecting with authorization from user
    Freshservice  icon

    Freshservice

  4. Your Card will now appear on your adenin dashboard.

  5. Modify or embed your Adaptive Card from the ··· button in the top right-hand corner of your card:

    Click Edit in Designer to open the Card’s layout in the low-code Adaptive Card designer.

    By clicking Share you can see options for embedding your Card into intranet and chatbot channels. For example, your Freshservice integration works as a SharePoint web part, or with chatbots such as Microsoft Teams.

Get Freshservice integration for intranets and chatbots

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