Freshservice icon connected icon personal-dashboard icon

Freshservice and Personal dashboard integration

Easily show your live Freshservice data inside Personal dashboard

Get a personal dashboard for your Freshservice data that can be easily modified to suit your needs

Screenshot of Personal dashboard
App picker with Freshservice selected
Freshservice icon



Your Freshservice data is now securely showing in Personal dashboard

Freshservice icon connected icon personal-dashboard icon

Unleash the power of adenin’s Freshservice integration into your personal team dashboard, and work smarter, not harder.

With our easy-to-use Adaptive Card Designer, you can connect Freshservice data directly into your dashboard, providing a one-stop-shop to monitor your entire workflow. Plus, with real-time notifications, you'll always be on top of things.

Here are some fantastic benefits of this integration:

  • Use the innovative Adaptive Card Designer to custom tailor the view of your Freshservice stats in your team dashboard.
  • Work smarter, not harder by centralizing all your important data in one place.
  • Great for managers who need to oversee multiple workflows and processes.
  • Boost efficiency with real-time notifications, so you're always informed and ready to react.
  • The integration is developer-friendly which puts you in control of your data flow.

No more switching between apps, or juggling different interfaces. With Adenin, everything you need is right at your fingertips.

Start your free Adenin account today and revolutionize the way you manage your business.

Connect Freshservice to Personal dashboard now

About adenin’s Personal dashboard channel

Just like your favourite workplace applications, adeninʼs own personal dashboard is yet another choice of where you can store your Adaptive Cards. Our own dashboard is a React component that renders all your Adaptive Cards, and with simple drag-and-drop you... Read more

Alternative dashboard to Personal dashboard

Frequently asked questions about Personal dashboard Freshservice integration (FAQ)

What data sources are available for Freshservice?

Freshservice provides a total of 96 data sources. See the first 16 below.

Freshservice integration
See ticket information from your Freshservice account
Freshservice integration
List all conversations on a Ticket
Fetch the list of all conversations on a Freshservice Ticket
Freshservice integration
List all Tickets
Fetch the list of all Tickets in FreshService
Freshservice integration
Restore a ticket
Restore a deleted Freshservice Ticket
Freshservice integration
View a Ticket
Get the details of a FreshService Ticket
Freshservice integration
Display onboarding form details
Retrieve a list of all fields in initiator form.
Freshservice integration
Get a specific Onboarding Request
Get a specific Onboarding Request from freshservice
Freshservice integration
Get all Onboarding Requests
Get all Onboarding Request for a particular user.
Freshservice integration
Get the details of the FreshService Tickets associated with a specific Onboarding Request
Freshservice integration
List All Agent Fields
Retrieve a list of all Agent Fields in Freshservice
Freshservice integration
List All Agent Groups
Retrieve a list of all Agent Groups in Freshservice
Freshservice integration
List All Agents
Retrieve a list of all Agents in Freshservice
Freshservice integration
List All Announcements
Retrieve a list of all Announcements in Freshservice
Freshservice integration
List All Asset Types in Freshservice
Get a list of all Asset Types in Freshservice
Freshservice integration
List all assets in Freshservice
Get a list of all assets in Freshservice
Freshservice integration
List All Business Hours Configurations
Retrieve a list of all Business Hours configurations

To see the other 80 data sources, go to the main Freshservice listing in the App Directory.

Is the Personal dashboard integration free?

Yes, Personal dashboard is one of the channels built-in into adenin, a platform that integrates all kinds of work apps into a personal dashboard as well as your other work applications, such as intranets or chatbots. Bear in mind that, even though channels such as Personal dashboard are free, the use of adenin (including using data from Freshservice) incurs usage charges according to your plan. See the pricing page for details →

Who is the Personal dashboard integration for?

adenin’s Personal dashboard connector is a popular choice for IT, Human Resources and Internal Comms teams at small to large organizations. The data sources that are built into Freshservice (see above) are incredibly simple to integrate into Personal dashboard and don't require any technical know-how. The adenin platform completely handles authenticating with Freshservice and then loads your data into an Adaptive Card layout that, in turn, will be embedded into Personal dashboard.

Do I have to be a developer to use the Personal dashboard integration with Freshservice?

No, the integration is designed to help busy managers stay on top of their various workplace applications, where Freshservice is just one of many examples (see others). As such, we designed many tools that reduce the amount of coding expected of users: Starting with the Freshservice integration, which you can set up yourself in just a few, completely code-free, steps (see instructions).

Then with the built-in Card designer we automatically generate a layout from your Freshservice data. You could tweak this further in the low-code designer, either yourself if you have some HTML-related skills, or with a little help from us – just reach out to one of the team.

Lastly, there will be the Personal dashboard integration which is self-explanatory to install. Just check the installation instructions section for more details.

How does adenin ensure my Freshservice data is safely delivered to Personal dashboard?

We use the secure OAuth standard which means you authorize adenin accessing your Freshservice data and in turn authorize us to share this data with Personal dashboard. Both of these authorizations can be revoked by you at any point through the Linked accounts menu (requires user account). No data is ever stored on adenin servers, instead it is directly sent to the client (in this case Personal dashboard) who will treat it in accordance with their privacy policy. Please also check out our Privacy Policy for more details.

Install Freshservice integration for Personal dashboard

With adenin you can easily integrate any business app into Personal dashboard

  1. Click the Add button below

    adenin logoAdd Freshservice to adenin
  2. Either log in or create your free adenin account. Then you will be directed to your personal dashboard where the installation of your Freshservice integration will start.

  3. Follow the steps in the modal by clicking Next including selecting your data source, authorizing your Freshservice account and more attributes (if they are required).

    At the end click Finish and our built-in smart technology generates a Card with the live data it received from the Freshservice API.

    Image of Freshservice securely connecting with authorization from user
    Freshservice icon


  4. Your Card will now appear on your adenin dashboard.

  5. Modify or embed your Freshservice Adaptive Card from the ··· button in the top right-hand corner of your card:

    Click Edit in Designer to open the Card’s layout in the low-code Adaptive Card designer.

    By clicking Share you can see options for embedding your Card into intranet and chatbot channels. For example, your Freshservice works as a SharePoint web part, or with chatbots such as Microsoft Teams.

To begin, add the adenin’s Personal dashboard integration to your Personal dashboard account.

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With all our other apps, your possibilities are endless

adenin’s Personal dashboard integration isn't just limited to Helpdesk applications, such as Freshservice. Truly transform your Personal dashboard experience by simply browsing our App Directory for all your other work tools.

It’s like a personal homescreen where you can monitor everything with ease and from one central location.

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