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Freshservice and Microsoft Teams integration

Easily show your live Freshservice data inside Microsoft Teams

Get the power of a smart assistant that talks to your Freshservice data and pin relevant Adaptive Cards to the built-in dashboard

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Screenshot of Microsoft Teams
App picker with Freshservice selected
Freshservice icon

Freshservice

Tickets

Your Freshservice data is now securely showing in Microsoft Teams

Freshservice icon connected icon microsoft-teams icon

Boost your productivity game by integrating your Freshservice data with Microsoft Teams using adenin. With our cleverly designed integration, you can access your Freshservice data right from Teams, and also use it in Outlook. Packed with features like Adaptive Cards, a smart chatbot, and easy-to-use forms, it’s all about making your data work for you.

Here's why you'll love this:

  • Work smarter: View your Freshservice data directly in Teams, without switching apps.
  • Stay updated: The integration offers a dashboard for easy tracking of your Freshservice data.
  • Communicate effortlessly: With Adaptive Cards, you can share interactive Freshservice data right in your chats.
  • Save time: Leverage the smart chatbot to get quick answers from your Freshservice data.
  • Universal access: The integration works in Outlook too, part of the wide Microsoft 365 ecosystem.
  • Developer-friendly: Enjoy a streamlined and efficient experience with the MetaOS app.

Get started with adenin and make your data work for you, not the other way around.

Connect Freshservice to Microsoft Teams now

About adenin’s Microsoft Teams channel

Ask your adenin smart assistant anything in Microsoft Teams, just like you would ask a colleague. The built-in language processor, understands user questions naturally and pulls up the correct real-time data to fulfill their request. Save your team valuable time... Read more

Alternative chatbot to Microsoft Teams

ChatGPT

Frequently asked questions about Microsoft Teams Freshservice integration (FAQ)

What data sources are available for Freshservice?

Freshservice provides a total of 96 data sources. See the first 16 below.

Freshservice integration
Tickets
See ticket information from your Freshservice account
Freshservice integration
List all conversations on a Ticket
Fetch the list of all conversations on a Freshservice Ticket
Freshservice integration
List all Tickets
Fetch the list of all Tickets in FreshService
Freshservice integration
Restore a ticket
Restore a deleted Freshservice Ticket
Freshservice integration
View a Ticket
Get the details of a FreshService Ticket
Freshservice integration
Display onboarding form details
Retrieve a list of all fields in initiator form.
Freshservice integration
Get a specific Onboarding Request
Get a specific Onboarding Request from freshservice
Freshservice integration
Get all Onboarding Requests
Get all Onboarding Request for a particular user.
Freshservice integration
Get the details of the FreshService Tickets associated with a specific Onboarding Request
Freshservice integration
List All Agent Fields
Retrieve a list of all Agent Fields in Freshservice
Freshservice integration
List All Agent Groups
Retrieve a list of all Agent Groups in Freshservice
Freshservice integration
List All Agents
Retrieve a list of all Agents in Freshservice
Freshservice integration
List All Announcements
Retrieve a list of all Announcements in Freshservice
Freshservice integration
List All Asset Types in Freshservice
Get a list of all Asset Types in Freshservice
Freshservice integration
List all assets in Freshservice
Get a list of all assets in Freshservice
Freshservice integration
List All Business Hours Configurations
Retrieve a list of all Business Hours configurations

To see the other 80 data sources, go to the main Freshservice listing in the App Directory.

Is the Microsoft Teams integration free?

Yes, Microsoft Teams is one of the channels built-in into adenin, a platform that integrates all kinds of work apps into a personal dashboard as well as your other work applications, such as intranets or chatbots. Bear in mind that, even though channels such as Microsoft Teams are free, the use of adenin (including using data from Freshservice) incurs usage charges according to your plan. See the pricing page for details →

Who is the Microsoft Teams integration for?

adenin’s Microsoft Teams connector is a popular choice for IT, Human Resources and Internal Comms teams at small to large organizations. The data sources that are built into Freshservice (see above) are incredibly simple to integrate into Microsoft Teams and don't require any technical know-how. The adenin platform completely handles authenticating with Freshservice and then loads your data into an Adaptive Card layout that, in turn, will be embedded into Microsoft Teams.

Do I have to be a developer to use the Microsoft Teams integration with Freshservice?

No, the integration is designed to help busy managers stay on top of their various workplace applications, where Freshservice is just one of many examples (see others). As such, we designed many tools that reduce the amount of coding expected of users: Starting with the Freshservice integration, which you can set up yourself in just a few, completely code-free, steps (see instructions).

Then with the built-in Card designer we automatically generate a layout from your Freshservice data. You could tweak this further in the low-code designer, either yourself if you have some HTML-related skills, or with a little help from us – just reach out to one of the team.

Lastly, there will be the Microsoft Teams integration which is self-explanatory to install. Just check the installation instructions section for more details.

How does adenin ensure my Freshservice data is safely delivered to Microsoft Teams?

We use the secure OAuth standard which means you authorize adenin accessing your Freshservice data and in turn authorize us to share this data with Microsoft Teams. Both of these authorizations can be revoked by you at any point through the Linked accounts menu (requires user account). No data is ever stored on adenin servers, instead it is directly sent to the client (in this case Microsoft Teams) who will treat it in accordance with their privacy policy. Please also check out our Privacy Policy for more details.

Install Freshservice integration for Microsoft Teams

With adenin you can easily integrate any business app into Microsoft Teams

  1. Click the Add button below

    adenin logoAdd Freshservice to adenin

  2. Either log in or create your free adenin account. Then you will be directed to your personal dashboard where the installation of your Freshservice integration will start.

  3. Follow the steps in the modal by clicking Next including selecting your data source, authorizing your Freshservice account and more attributes (if they are required).

    At the end click Finish and our built-in smart technology generates a Card with the live data it received from the Freshservice API.

    Image of Freshservice securely connecting with authorization from user
    Freshservice icon

    Freshservice

  4. Your Card will now appear on your adenin dashboard.

  5. Modify or embed your Freshservice Adaptive Card from the ··· button in the top right-hand corner of your card:

    Click Edit in Designer to open the Card’s layout in the low-code Adaptive Card designer.

    By clicking Share you can see options for embedding your Card into intranet and chatbot channels. For example, your Freshservice works as a SharePoint web part, or with chatbots such as Microsoft Teams.

To begin, add the adenin’s Microsoft Teams integration to your Microsoft Teams account.

Simply follow the Add to Teams button to open the adenin app in Microsoft Teams. Click Add to add it to your Teams account.

Then you can choose between Chat and Dashboard to either speak to the chatbot or see your personal dashboard.

If you see an error message like this, it's likely that you don't have the correct permissions to install our Teams app. Please contact your administrator.

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With all our other apps, your possibilities are endless

adenin’s Microsoft Teams integration isn't just limited to Helpdesk applications, such as Freshservice. Truly transform your Microsoft Teams experience by simply browsing our App Directory for all your other work tools.

It’s like a personal homescreen where you can monitor everything with ease and from one central location.

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