Easily integrate your Freshservice data into Microsoft Teams with our integration

Add Freshservice now

Modernize your CRM platform by bringing your Freshservice data
straight to your organizations' Microsoft Teams instance

Improve employee happiness by 16%

Never miss another update with real-time Freshservice data

Make better use of your Microsoft Teams investment

1. Install the Microsoft Teams integration

You can simply add our adenin platform to Microsoft Teams by following the below button

Connect to Microsoft Teams now

2. Connect your Freshservice account

by securely authenticating and selecting a data source

Freshservice

Integration of Freshservice data into Microsoft Teams

3. Receive your live data

and never risk Microsoft Teams users missing another update

Your Freshservice data
Finished connector results in your Freshservice data being embedded into Microsoft Teams
Connect Freshservice to Microsoft Teams now

Internal service desks have to manage a range of issues throughout the day. With the Freshserivce integration you make make managing and monitoring your service easier.

  • See a list of new and open tickets assigned to you from your helpdesk, directly on your Board
  • Create new tickets in seconds - just ask your Assistant to create a new ticket for your issue, either through the chatbot or with your voice
  • Get real-time notifications when new tickets are assigned to you, so you can keep on top of your workload
  • Build an efficient Helpdesk with the Digital Assistant integration for Freshservice, which allows agents to resolve customer issues more quickly, and allows supervising managers to monitor the state of their Helpdesk more conveniently.
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Ask your smart assistant as if it was just another colleague, with the intelligent chatbot for Microsoft Teams. Just ask it any question and have it pull up real-time information, or browse your pinned Cards.

The Assistant app for Microsoft Teams is a great way to upgrade your Digital Workplace experience to include an easy point of access to any other cloud apps you use in your organization. Any app Digital Assistant is connected to can be queried from the chatbot feature in the Assistant Teams app, just use a natural question and the AI engine will match your intent to available Cards.

Using Adaptive Cards, the Digital Assistant bot sends responses in the form of interactive Cards. See rich media responses including images, charts and graphs, fill out forms on-the go, and take actions with Adaptive Card buttons directly from within Microsoft Teams.

  • Directly look up data from any other cloud application with the conversational chatbot interface

  • Get real-time information in the form of Adaptive Cards which can be customized to include different layouts, interactive buttons or even charts

  • Access Cards pinned to your Board and browse your latest notifications from the Board and Notifications tab

  • Add the Assistant to group chats to pull up vital data in your group conversation and add context without having to link out to another page

All product names, logos, and brands are property of their respective owners. All company, product and service names used on this website are for identification purposes only. Use of these names, logos, and brands does not imply endorsement.