Freshservice icon connected icon viva-connections icon

Freshservice and Viva Connections integration

Easily show your live Freshservice data inside Viva Connections

Turn Freshservice in an Adaptive Card (ACE) on your Viva dashboard and supercharge your intranet

Screenshot of Viva Connections
App picker with Freshservice selected
Freshservice icon



Your Freshservice data is now securely showing in Viva Connections

Freshservice icon connected icon viva-connections icon

Combine the nimbleness of Freshservice with the comprehensive approach of Viva Connections through adenin. With this integration, you can easily bring all your Freshservice information directly to your Viva Connections dashboard, using Adaptive Cards (or ACEs, as we fondly like to call 'em). Your team can have all the data they need without ever having to toggle back and forth between apps.

Here's what you can look forward to:

  • Unified Experience: All your Freshservice data in your Viva Connections dashboard. Imagine the time you'll save!
  • Streamlined Workflow: ACEs in your Viva Connections dashboard ensure your team stays up-to-date without interrupting their workflow.
  • Increased Productivity: Information from multiple apps at your fingertips, directly in your Viva Connections dashboard. You can finally say goodbye to app-switching fatigue.
  • Ease of Use: Our integration is designed to be developer-friendly. We cut the jargon and keep it simple, so you can get up and running in no time.

Get your free adenin account started today and experience a whole new level of productivity and convenience. Make the switch to smarter working with adenin.

Connect Freshservice to Viva Connections now

About adenin’s Viva Connections channel

With the Viva Connections dashboard you have the ability to turn apps from the App Directory into Adaptive Card extensions. These Cards present employees their data in bite-sized snippets and can be expanded to show more details.Use ACE Adaptive Card... Read more

Alternative intranet to Viva Connections

Frequently asked questions about Viva Connections Freshservice integration (FAQ)

What data sources are available for Freshservice?

Freshservice provides a total of 96 data sources. See the first 16 below.

Freshservice integration
See ticket information from your Freshservice account
Freshservice integration
List all conversations on a Ticket
Fetch the list of all conversations on a Freshservice Ticket
Freshservice integration
List all Tickets
Fetch the list of all Tickets in FreshService
Freshservice integration
Restore a ticket
Restore a deleted Freshservice Ticket
Freshservice integration
View a Ticket
Get the details of a FreshService Ticket
Freshservice integration
Display onboarding form details
Retrieve a list of all fields in initiator form.
Freshservice integration
Get a specific Onboarding Request
Get a specific Onboarding Request from freshservice
Freshservice integration
Get all Onboarding Requests
Get all Onboarding Request for a particular user.
Freshservice integration
Get the details of the FreshService Tickets associated with a specific Onboarding Request
Freshservice integration
List All Agent Fields
Retrieve a list of all Agent Fields in Freshservice
Freshservice integration
List All Agent Groups
Retrieve a list of all Agent Groups in Freshservice
Freshservice integration
List All Agents
Retrieve a list of all Agents in Freshservice
Freshservice integration
List All Announcements
Retrieve a list of all Announcements in Freshservice
Freshservice integration
List All Asset Types in Freshservice
Get a list of all Asset Types in Freshservice
Freshservice integration
List all assets in Freshservice
Get a list of all assets in Freshservice
Freshservice integration
List All Business Hours Configurations
Retrieve a list of all Business Hours configurations

To see the other 80 data sources, go to the main Freshservice listing in the App Directory.

Is the Viva Connections integration free?

Yes, Viva Connections is one of the channels built-in into adenin, a platform that integrates all kinds of work apps into a personal dashboard as well as your other work applications, such as intranets or chatbots. Bear in mind that, even though channels such as Viva Connections are free, the use of adenin (including using data from Freshservice) incurs usage charges according to your plan. See the pricing page for details →

Who is the Viva Connections integration for?

adenin’s Viva Connections connector is a popular choice for IT, Human Resources and Internal Comms teams at small to large organizations. The data sources that are built into Freshservice (see above) are incredibly simple to integrate into Viva Connections and don't require any technical know-how. The adenin platform completely handles authenticating with Freshservice and then loads your data into an Adaptive Card layout that, in turn, will be embedded into Viva Connections.

Do I have to be a developer to use the Viva Connections integration with Freshservice?

No, the integration is designed to help busy managers stay on top of their various workplace applications, where Freshservice is just one of many examples (see others). As such, we designed many tools that reduce the amount of coding expected of users: Starting with the Freshservice integration, which you can set up yourself in just a few, completely code-free, steps (see instructions).

Then with the built-in Card designer we automatically generate a layout from your Freshservice data. You could tweak this further in the low-code designer, either yourself if you have some HTML-related skills, or with a little help from us – just reach out to one of the team.

Lastly, there will be the Viva Connections integration which is self-explanatory to install. Just check the installation instructions section for more details.

How does adenin ensure my Freshservice data is safely delivered to Viva Connections?

We use the secure OAuth standard which means you authorize adenin accessing your Freshservice data and in turn authorize us to share this data with Viva Connections. Both of these authorizations can be revoked by you at any point through the Linked accounts menu (requires user account). No data is ever stored on adenin servers, instead it is directly sent to the client (in this case Viva Connections) who will treat it in accordance with their privacy policy. Please also check out our Privacy Policy for more details.

Install Freshservice integration for Viva Connections

With adenin you can easily integrate any business app into Viva Connections

  1. Click the Add button below

    adenin logoAdd Freshservice to adenin
  2. Either log in or create your free adenin account. Then you will be directed to your personal dashboard where the installation of your Freshservice integration will start.

  3. Follow the steps in the modal by clicking Next including selecting your data source, authorizing your Freshservice account and more attributes (if they are required).

    At the end click Finish and our built-in smart technology generates a Card with the live data it received from the Freshservice API.

    Image of Freshservice securely connecting with authorization from user
    Freshservice icon


  4. Your Card will now appear on your adenin dashboard.

  5. Modify or embed your Freshservice Adaptive Card from the ··· button in the top right-hand corner of your card:

    Click Edit in Designer to open the Card’s layout in the low-code Adaptive Card designer.

    By clicking Share you can see options for embedding your Card into intranet and chatbot channels. For example, your Freshservice works as a SharePoint web part, or with chatbots such as Microsoft Teams.

To begin, add the adenin’s Viva Connections integration to your Viva Connections account.

  1. Click the Install now button above to add the Card maker for Viva Connections extension to your Sharepoint page

  2. During the installation, select to Enable this app and add it to all sites, then press Add

  3. After the installation you will be asked to "Approve access so this app works as designed" which you should follow by clicking on Go to API Access Page

  4. There select Microsoft Graph for the correct package and then press Approve. Our Viva app is now correctly installed and ready to go.

  5. Now go to your Dashboard, usually located at <your-sharepoint-domain>/SitePages/Dashboard.aspx, and add a new Card maker for Viva Connections Card

  6. Then select the icon and select Embed an existing Card

  7. Now copy your Card Share URL and paste it in the Viva Card

  8. Optionally, you can edit your Card's Quick or Card View by clicking Edit in Designer or Edit the Quick View

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With all our other apps, your possibilities are endless

adenin’s Viva Connections integration isn't just limited to Helpdesk applications, such as Freshservice. Truly transform your Viva Connections experience by simply browsing our App Directory for all your other work tools.

It’s like a personal homescreen where you can monitor everything with ease and from one central location.

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