Easily integrate your Freshservice data into Viva Connections with our integration

Add Freshservice now

Modernize your CRM platform by bringing your Freshservice data
straight to your organizations' Viva Connections instance

Improve employee happiness by 16%

Never miss another update with real-time Freshservice data

Make better use of your Viva Connections investment

1. Install the Viva Connections integration

You can simply add our adenin platform to Viva Connections by following the below button

Connect to Viva Connections now

2. Connect your Freshservice account

by securely authenticating and selecting a data source

Freshservice

Integration of Freshservice data into Viva Connections

3. Receive your live data

and never risk Viva Connections users missing another update

Your Freshservice data
Finished connector results in your Freshservice data being embedded into Viva Connections
Connect Freshservice to Viva Connections now

Internal service desks have to manage a range of issues throughout the day. With the Freshserivce integration you make make managing and monitoring your service easier.

  • See a list of new and open tickets assigned to you from your helpdesk, directly on your Board
  • Create new tickets in seconds - just ask your Assistant to create a new ticket for your issue, either through the chatbot or with your voice
  • Get real-time notifications when new tickets are assigned to you, so you can keep on top of your workload
  • Build an efficient Helpdesk by allowing agents to resolve customer issues more quickly and enabling managers to easily monitor the state of their support team
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The new Viva Connections dashboard is a hotly awaited addition that takes SharePoint's appeal as a corporate intranet up to 11. With this new feature, Microsoft has added the ability to create Adaptive Cards for a dashboard which presents employees their data in bite-sized snippets they can expand to reveal more data.

With the Viva Connections extension you can:

  • Create beautiful Adaptive Cards that show an image and text in two sizes. These are ideal for internal comms, i.e. news or digital signage

  • Add snippets of data for things users frequently want to see at a glance, i.e. their PTO allowance, open tasks, tickets, etc.

  • Connect Cards to live data sources from the App Directory

With this new extension for Viva Connections, you can create a much more seamless employee experience that turns your ordinary SharePoint into an extraordinary digital workplace hub.

Make Adaptive Cards for Viva Connections dashboard

Digital Assistant already uses enhanced Adaptive Cards, that can connect to 3rd party business apps. This lets organizations create real-time "snippets" of data from any 3rd party app, not just limited to Microsoft, that can in turn be pushed to Microsoft Viva Dashboard.

You can start making your own Adaptive Cards with the built-in Adaptive Card designer, that offers beautiful business templates as well as out-of-the-box connections to dozens of business apps.

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Business travel request Card Business travel request Card
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Make my own Adaptive Cards

All product names, logos, and brands are property of their respective owners. All company, product and service names used on this website are for identification purposes only. Use of these names, logos, and brands does not imply endorsement.