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Freshservice and SharePoint integration

Easily show your live Freshservice data inside SharePoint

Easily embed our Freshservice web part onto your SharePoint online pages and customize their design

Screenshot of SharePoint
App picker with Freshservice selected
Freshservice icon



Your Freshservice data is now securely showing in SharePoint

Freshservice icon connected icon sharepoint icon

Boost Your Productivity with Freshservice and SharePoint Integration Powered by adenin

Unleash the power of consolidating your business data through the Freshservice and SharePoint integration powered by adenin. This brings your service management data directly into your SharePoint, offering unparalleled convenience and efficiency.

Key features of this integration include:

  • Populating a SharePoint Web part with data from Freshservice
  • Quick search functionality for Freshservice data from SharePoint
  • Easy integration with your existing Microsoft 365 tools

The benefits of Freshservice and SharePoint integration are:

  • Access all your essential Freshservice data right from your SharePoint.
  • Eliminate the need to switch between multiple apps, boosting productivity.
  • Directly search for tickets, users, or assets from SharePoint, saving valuable time.
  • Unleash the complete potential of Microsoft 365 with seamless integration.
  • Delight developers with a user-friendly and straightforward setup.

It's time to simplify your workflow and supercharge productivity. Start your free account with adenin today!

Connect Freshservice to SharePoint now

About adenin’s SharePoint channel

Make working together better with the Card maker web part that easily lets you embed your adenin personal dashboard cards into Microsoft 365 SharePoint.Enhance your SharePoint intranet with this plugin that shows Adaptive Cards including interactive elements, such as lists, images,... Read more

Alternative intranet to SharePoint

Frequently asked questions about SharePoint Freshservice integration (FAQ)

What data sources are available for Freshservice?

Freshservice provides a total of 96 data sources. See the first 16 below.

Freshservice integration
See ticket information from your Freshservice account
Freshservice integration
List all conversations on a Ticket
Fetch the list of all conversations on a Freshservice Ticket
Freshservice integration
List all Tickets
Fetch the list of all Tickets in FreshService
Freshservice integration
Restore a ticket
Restore a deleted Freshservice Ticket
Freshservice integration
View a Ticket
Get the details of a FreshService Ticket
Freshservice integration
Display onboarding form details
Retrieve a list of all fields in initiator form.
Freshservice integration
Get a specific Onboarding Request
Get a specific Onboarding Request from freshservice
Freshservice integration
Get all Onboarding Requests
Get all Onboarding Request for a particular user.
Freshservice integration
Get the details of the FreshService Tickets associated with a specific Onboarding Request
Freshservice integration
List All Agent Fields
Retrieve a list of all Agent Fields in Freshservice
Freshservice integration
List All Agent Groups
Retrieve a list of all Agent Groups in Freshservice
Freshservice integration
List All Agents
Retrieve a list of all Agents in Freshservice
Freshservice integration
List All Announcements
Retrieve a list of all Announcements in Freshservice
Freshservice integration
List All Asset Types in Freshservice
Get a list of all Asset Types in Freshservice
Freshservice integration
List all assets in Freshservice
Get a list of all assets in Freshservice
Freshservice integration
List All Business Hours Configurations
Retrieve a list of all Business Hours configurations

To see the other 80 data sources, go to the main Freshservice listing in the App Directory.

Is the SharePoint integration free?

Yes, SharePoint is one of the channels built-in into adenin, a platform that integrates all kinds of work apps into a personal dashboard as well as your other work applications, such as intranets or chatbots. Bear in mind that, even though channels such as SharePoint are free, the use of adenin (including using data from Freshservice) incurs usage charges according to your plan. See the pricing page for details →

Who is the SharePoint integration for?

adenin’s SharePoint connector is a popular choice for IT, Human Resources and Internal Comms teams at small to large organizations. The data sources that are built into Freshservice (see above) are incredibly simple to integrate into SharePoint and don't require any technical know-how. The adenin platform completely handles authenticating with Freshservice and then loads your data into an Adaptive Card layout that, in turn, will be embedded into SharePoint.

Do I have to be a developer to use the SharePoint integration with Freshservice?

No, the integration is designed to help busy managers stay on top of their various workplace applications, where Freshservice is just one of many examples (see others). As such, we designed many tools that reduce the amount of coding expected of users: Starting with the Freshservice integration, which you can set up yourself in just a few, completely code-free, steps (see instructions).

Then with the built-in Card designer we automatically generate a layout from your Freshservice data. You could tweak this further in the low-code designer, either yourself if you have some HTML-related skills, or with a little help from us – just reach out to one of the team.

Lastly, there will be the SharePoint integration which is self-explanatory to install. Just check the installation instructions section for more details.

How does adenin ensure my Freshservice data is safely delivered to SharePoint?

We use the secure OAuth standard which means you authorize adenin accessing your Freshservice data and in turn authorize us to share this data with SharePoint. Both of these authorizations can be revoked by you at any point through the Linked accounts menu (requires user account). No data is ever stored on adenin servers, instead it is directly sent to the client (in this case SharePoint) who will treat it in accordance with their privacy policy. Please also check out our Privacy Policy for more details.

Install Freshservice integration for SharePoint

With adenin you can easily integrate any business app into SharePoint

  1. Click the Add button below

    adenin logoAdd Freshservice to adenin
  2. Either log in or create your free adenin account. Then you will be directed to your personal dashboard where the installation of your Freshservice integration will start.

  3. Follow the steps in the modal by clicking Next including selecting your data source, authorizing your Freshservice account and more attributes (if they are required).

    At the end click Finish and our built-in smart technology generates a Card with the live data it received from the Freshservice API.

    Image of Freshservice securely connecting with authorization from user
    Freshservice icon


  4. Your Card will now appear on your adenin dashboard.

  5. Modify or embed your Freshservice Adaptive Card from the ··· button in the top right-hand corner of your card:

    Click Edit in Designer to open the Card’s layout in the low-code Adaptive Card designer.

    By clicking Share you can see options for embedding your Card into intranet and chatbot channels. For example, your Freshservice works as a SharePoint web part, or with chatbots such as Microsoft Teams.

To begin, add the adenin’s SharePoint integration to your SharePoint account.

How to add an Adaptive Card as a SharePoint WebPart

  1. Add the Card maker web part to a SharePoint page
  2. Then open the configuration panel and click on Generate a Card Share URL. This will open a blank Adaptive Card in the Designer.
  3. Simply design your Card by dragging-and-dropping in elements and connect it to your 3rd party app by clicking Connect to data source. Click on the Share button once you're ready to embed the Adaptive Card into SharePoint.
  4. Then just copy the URL across to your web part and your Adaptive Card will start to appear instantly on your SharePoint page
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With all our other apps, your possibilities are endless

adenin’s SharePoint integration isn't just limited to Helpdesk applications, such as Freshservice. Truly transform your SharePoint experience by simply browsing our App Directory for all your other work tools.

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