Intercom and Viva Connections integration

Q: What data sources are available for Intercom?

Intercom connector provides the following 0 data sources:

Q: Who is the Viva Connections integration for?

adenin’s Viva Connections integration is a popular choice for Customer Service, IT and Marketing teams at small to large organizations. The data sources that are built into Intercom are incredibly simple to integrate into Viva Connections and don't require any technical know-how. The adenin platform completely handles authenticating with Intercom and then loads your data into an Adaptive Card layout that, in turn, will be embedded into Viva Connections.

Q: Do I have to be a developer to use the Viva Connections integration with Intercom?

No, the integration is designed to help busy managers stay on top of their various workplace applications, where Intercom is just one of many examples. As such, we designed many tools that reduce the amount of coding expected of users: Starting with the Intercom integration, which you can set up yourself in just a few, completely code-free, steps (see instructions). Then with the built-in Card designer we automatically generate a layout from your Intercom data. You could tweak this further in the low-code designer, either yourself if you have some HTML-related skills, or with a little help from us - just reach out to one of the team. Lastly, there will be the Viva Connections integration which is self-explanatory to install. Just check the installation instructions section for more details.

Q: How does adenin ensure my Intercom data is safely delivered to Viva Connections?

We use the secure OAuth standard which means you authorize adenin accessing your Intercom data and in turn authorize us to share this data with Viva Connections. Both of these authorizations can be revoked by you at any point through the Linked accounts menu (requires user account). No data is ever stored on adenin servers, instead it is directly sent to the client (in this case Viva Connections) who will treat it in accordance with their privacy policy. Please also check out our Privacy Policy for more details.

Integrate your Intercom data into Viva Connections with our adenin app and elevate your productivity to new heights. This amazing integration enables you to turn Intercom's rich dataset into interactive Adaptive Cards (ACE) that are embedded directly into your Viva Connections dashboard.

One-place Convenience: Forget the hassle of juggling between applications. See all your Intercom data directly from your Viva Connections dashboard.
Productivity Boost: With all relevant data at your fingertips, make faster, informed decisions and skyrocket your productivity.
Interactive Experience: Use Adaptive Cards (ACE) to create a dynamic and interactive experience that far surpasses traditional data viewing methods.
Developer-friendly: Easy to use API integration makes it a breeze for developers to setup and customize as needed.

Take the first step towards smarter working! Start creating your free account with adenin today.

About adenin’s Viva Connections channel

With the Viva Connections dashboard you have the ability to turn apps from the App Directory into Adaptive Card extensions. These Cards present employees their data in bite-sized snippets and can be expanded to show more details.Use ACE Adaptive Card... Read more

Alternative intranet to Viva Connections

SharePoint

Microsoft Teams

Frequently asked questions about Viva Connections Intercom integration (FAQ)

What data sources are available for Intercom?

Intercom provides the following 0 data sources:

Is the Viva Connections integration free?

Yes, Viva Connections is one of the channels built-in into adenin, a platform that integrates all kinds of work apps into a personal dashboard as well as your other work applications, such as intranets or chatbots. Bear in mind that, even though channels such as Viva Connections are free, the use of adenin (including using data from Intercom) incurs usage charges according to your plan. See the pricing page for details →

Who is the Viva Connections integration for?

adenin’s Viva Connections connector is a popular choice for Customer Service, IT and Marketing teams at small to large organizations. The data sources that are built into Intercom (see above) are incredibly simple to integrate into Viva Connections and don't require any technical know-how. The adenin platform completely handles authenticating with Intercom and then loads your data into an Adaptive Card layout that, in turn, will be embedded into Viva Connections.

Do I have to be a developer to use the Viva Connections integration with Intercom?

No, the integration is designed to help busy managers stay on top of their various workplace applications, where Intercom is just one of many examples (see others). As such, we designed many tools that reduce the amount of coding expected of users: Starting with the Intercom integration, which you can set up yourself in just a few, completely code-free, steps (see instructions).

Then with the built-in Card designer we automatically generate a layout from your Intercom data. You could tweak this further in the low-code designer, either yourself if you have some HTML-related skills, or with a little help from us – just reach out to one of the team.

Lastly, there will be the Viva Connections integration which is self-explanatory to install. Just check the installation instructions section for more details.

How does adenin ensure my Intercom data is safely delivered to Viva Connections?

We use the secure OAuth standard which means you authorize adenin accessing your Intercom data and in turn authorize us to share this data with Viva Connections. Both of these authorizations can be revoked by you at any point through the Linked accounts menu (requires user account). No data is ever stored on adenin servers, instead it is directly sent to the client (in this case Viva Connections) who will treat it in accordance with their privacy policy. Please also check out our Privacy Policy for more details.

Install Intercom integration for Viva Connections

With adenin you can easily integrate any business app into Viva Connections

1. Add Intercom to adenin
2. Integrate adenin into Viva Connections

Click the Add button below
Add Intercom to adenin
Either log in or create your free adenin account. Then you will be directed to your personal dashboard where the installation of your Intercom integration will start.
Follow the steps in the modal by clicking Next including selecting your data source, authorizing your Intercom account and more attributes (if they are required).
At the end click Finish and our built-in smart technology generates a Card with the live data it received from the Intercom API.
Intercom
Your Card will now appear on your adenin dashboard.
Modify or embed your Intercom Adaptive Card from the ··· button in the top right-hand corner of your card:
Click Edit in Designer to open the Card’s layout in the low-code Adaptive Card designer.
By clicking Share you can see options for embedding your Card into intranet and chatbot channels. For example, your Intercom works as a SharePoint web part, or with chatbots such as Microsoft Teams.

To begin, add the adenin’s Viva Connections integration to your Viva Connections account.

Click the Install now button above to add the Card maker for Viva Connections extension to your Sharepoint page
During the installation, select to Enable this app and add it to all sites, then press Add
After the installation you will be asked to "Approve access so this app works as designed" which you should follow by clicking on Go to API Access Page
There select Microsoft Graph for the correct package and then press Approve. Our Viva app is now correctly installed and ready to go.
Now go to your Dashboard, usually located at <your-sharepoint-domain>/SitePages/Dashboard.aspx, and add a new Card maker for Viva Connections Card
Then select the icon and select Embed an existing Card
Now copy your Card Share URL and paste it in the Viva Card
Optionally, you can edit your Card's Quick or Card View by clicking Edit in Designer or Edit the Quick View