ServiceNow® integration

Connector for ServiceNow® platform

listed in Analytics · Automation · Collaboration

Updated May 26 2022
Digital Assistant logoInstall now Opens in Digital Assistant

Surface data from the ServiceNow® platform inside your Digital Assistant, either on your Board or by directly asking your smart chatbot.

  • Create Adaptive Cards using ServiceNow API endpoints which you can embed inside your intranet, for example SharePoint
  • Train the Digital Assistant chatbot to show users their ServiceNow data as well as notifying users in real-time when there are new updates in their ServiceNow
  • Create a chatbot for Teams or Slack using ServiceNow data that can bring up records and submit new cases for the user – without having to open ServiceNow in a new window

Get instant updates pushed to an Adaptive Card on your Digital Assistant Board which lists recent ServiceNow incidents using live data from the ServiceNow API

Digital Assistant logoInstall this Card

This is the perfect Card for users to instantly create new cases in your ServiceNow platform. They can search for this Card using the Digital Assistant chatbot, or just permanently pin it to their Board for easy access.

Digital Assistant logoInstall this Card

Create Adaptive Cards using data from the ServiceNow platform

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Business travel request Card Business travel request Card
User profile block
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Being the central backbone for many organizations, ServiceNow offers dozens of API endpoints that you can add to your Digital Workplace experience. Popular APIs, including dozens of endpoints in each, that are supported by Digital Assistant include:

  • Account API (Customer Service Management chatbot)
  • Case API (Customer Service Management chatbot)
  • Contact API (Customer Service Management chatbot)
  • Email API
  • HR REST API
  • Service Order Open API
  • Trouble Ticket Open API

Digital Assistant logoMake an Adaptive Card using ServiceNow data


ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated. Connector for ServiceNow® platform is not offered by ServiceNow.

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