Freshdesk integration for your own 
personal dashboard or intranet

Freshdesk integration

adenin puts Freshdesk data and all your other apps into a personal dashboard. Work smarter and interact, create, or embed your apps anywhich way you want.

adenin logoAdd Freshdesk to adenin Opens your adenin dashboard

With the Freshdesk integration you can connect adenin to your Helpdesk data and easily monitor your support requests.

  • Instant notifications when a new ticket is opened so you never miss another update, especially useful for teams where requests are received by a shared inbox that not everybody on the team can easily check
  • Convenient list of all open tickets that can be pinned to your dashboard for a persistent view of your cases, ideal for users that work in Customer Support alongside other obligations
  • Ability to submit new cases with one click, ideal for users that receive customer requests by phone or want to submit cases to an internal Helpdesk

Make your own Adaptive Cards from Freshdesk data

Once you connect the Freshdesk API to your adenin account, a Card with your desired data will be generated and added to your dashboard.

Making changes to this Card’s layout is easy with our low-code Adaptive Card designer. Simply click on the ··· button and then Edit in Designer.

It’s incredibly developer-friendly and lets you drag-and-drop new elements into your design, or adjust the visual properties by selecting any element from the preview area.

Travel Request Card from Concur Travel Request Card from Concur
Business travel request Card Business travel request Card
User profile block
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Available data sources

The Freshdesk connector API provides these 2 endpoints:

Freshdesk integration
Create Ticket
Create a new ticket for your Freshdesk account
Freshdesk integration
Open Tickets
See new and open tickets from your Freshdesk account

How to install the Freshdesk integration on your personal dashboard

  1. Click the Add button below

    adenin logoAdd Freshdesk to adenin
  2. Either log in or create your free adenin account. Then you will be directed to your personal dashboard where the installation of your Freshdesk integration will start.

  3. Follow the steps in the modal by clicking Next including selecting your data source, authorizing your Freshdesk account and more attributes (if they are required).

    At the end click Finish and our built-in smart technology generates a Card with the live data it received from the Freshdesk API.

    Image of Freshdesk  securely connecting with authorization from user
    Freshdesk  icon


  4. Your Card will now appear on your adenin dashboard.

  5. Modify or embed your Adaptive Card from the ··· button in the top right-hand corner of your card:

    Click Edit in Designer to open the Card’s layout in the low-code Adaptive Card designer.

    By clicking Share you can see options for embedding your Card into intranet and chatbot channels. For example, your Freshdesk integration works as a SharePoint web part, or with chatbots such as Microsoft Teams.

Get Freshdesk integration for intranets and chatbots

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