Freshdesk integration

With the Freshdesk integration you can connect Digital Assistant to your Helpdesk data and easily monitor your support requests.

• Instant notifications when a new ticket is opened so you never miss another update, especially useful for teams where requests are received by a shared inbox that not everybody on the team can easily check
• Convenient list of all open tickets that can be pinned to your Board for a persistent view of your cases, ideal for users that work in Customer Support alongside other obligations
• Ability to submit new cases with one click, ideal for users that receive customer requests by phone or want to submit cases to an internal Helpdesk

Make Adaptive Cards using Freshdesk's API

Any of the built-in Adaptive Cards for Freshdesk can be easily modified using the built-in Adaptive Card Designer. Just click on the ··· menu button on your Adaptive Card and then on Edit in Designer.

Or start from scratch and make a custom Adaptive Card that can connect to any Freshdesk API endpoint. Simply open the Adaptive Card Designer with a pre-connected Card, by clicking the button below.

Make an Adaptive Card for Freshdesk

If you want to quickly create new cases, for example through one of built-in Channels, than this Adaptive Card does just that

Always see your open tickets handily on your Board with this Adaptive Card, ideal if you don't want to constantly check Freshdesk in a seperate tab