Zendesk integration

Updated May 26 2021

Install now Opens in Digital Assistant

With Digital Assistant's Zendesk integration, you can stay on top of your assigned tickets and provide outstanding customer service with ease.

Get a list of unassigned tickets or notifications when either a ticket was assigned to you, or when you receive a note or reply on one of your tickets. Using Zendesk's live chat functionality? You can even get priority notifications for when a customer has started a live-chat, so you can give your customers the attention they deserve.

With the AI-powered search, you can quickly and easily search and find any ticket in an instant - so you can concentrate on getting things done. You can also query Zendesk knowledge bases, and integrate this data with the Digital Assistant question-and-answer bot so you can get the answers you need across any channel or device.

Sample Card built with the Adaptive Cards designer, showing a list of Zendesk tickets. This Card features quick-action buttons, making it easy to perform common tasks in Zendesk directly from your Assistant.

Popular channels

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