Zendesk integrationUpdated Apr 11 2019 Add to Digital Assistant

Zendesk integration

Provide outstanding customer service with the Zendesk integration for Digital Assistant

With Digital Assistant's Zendesk integration, you can stay on top of your assigned tickets and provide outstanding customer service with ease.

Get a list of unassigned tickets or notifications when either a ticket was assigned to you, or when you receive a note or reply on one of your tickets. Using Zendesk's live chat functionality? You can even get priority notifications for when a customer has started a live-chat, so you can give your customers the attention they deserve.

With the AI-powered search, you can quickly and easily search and find any ticket in an instant - so you can concentrate on getting things done. You can also query Zendesk knowledge bases, and integrate this data with the Digital Assistant question-and-answer bot so you can get the answers you need across any channel or device.

Supports SSO Supports real-time notifications
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Goal Attainment

See how your current progress compares to your weekly, monthly and quarterly targets

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Helpdesk

See and manage open Helpdesk cases, tickets and feedback

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