Freshservice integration

Internal service desks manage a range of issues throughout the day. The Freshservice integration for Digital Assistant can help make managing or monitoring your service easier.

• See a list of new and open tickets assigned to you from your helpdesk, directly on your Board
• Create new tickets in seconds - just ask your Assistant to create a new ticket for your issue, either through the chatbot or with your voice
• Get real-time notifications when new tickets are assigned to you, so you can keep on top of your workload

Build an efficient Helpdesk with the Digital Assistant integration for Freshservice, which allows agents to resolve customer issues more quickly, and allows supervising managers to monitor the state of their Helpdesk more conveniently.

Popular channels

Users love to use Freshservice within these business apps:

Microsoft Teams

Turn Microsoft Teams into a powerful collaboration hub with the Digital Assistant chatbot

Viva Connections

Easily enhance your Dashboard with all your Cards made with Digital Assistant

SharePoint Online Add-in

Embed Cards, access your smart assistant quickly and get AI-powered search suggestions inside SharePoint

Cisco Webex

Use Digital Assistant directly from within Cisco Webex, with the extension from the Webex App Hub

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